No aircon in the first room given to us.

Stayed in April 2025

The bathroom was a nightmare. Clogged drains: bathtub and sink, TOO SMALL, and heater barely worked :(

Love the large rooms, accommodating staffs, exclusivity and breakfast was delicious but could've been more.

Stayed in January 2025

Limited room make up services to one per day including toiletries. Intermittent wifi.

Affordable

Stayed in March 2025

didnt like the bathroom, it was small, and needs renovation

the view is good, amenities is also good

Stayed in February 2025

Comfortable place to stay around the area. Cheaper option compare to twinlakes

Stayed in January 2025

please upgrade your comfort room😊

Staffs were accommodating and friendly, view of taal is spectacular.. mountain view is also refreshing..

Stayed in January 2025

The property is pretty old so it definitely needs a fee renovations especially the bathrooms. Our toilet had a funky fishy smell to it, not sure if it’s coming out from the drain. The door jam and other wooden fixtures in the toilet are very worn down. Restaurant - service can definitely be improved especially with punctuality. Our group had booked for lunch and pre-ordered our dishes ahead of time, but found the service really slow. We got our food 40min after booked time.

Good location, close to restaurants. A bit further away from the roundabout in Tagaytay where it’s always busy and traffic. So you can avoid using that road on the way to Splendido. Restaurant- they have an all day restaurant where you can order food from and/or room service.

Stayed in January 2025

smell of the room

location

Stayed in December 2024

Hotel services closes early. Cannot even serve ice and glasses past midnight. Location is isolated. No walkable convenience stores nearby. Room water heating not readily available. Bathroom layout needs improvement - towels are a hazard to reach. Breakfast delivered to room is below average in quality - one of the dishes is served cold.

Top-notch staff. Properly provided room amenities. Quiet location. Comfortable and clean bed.

Stayed in December 2024

We arrived around 6pm and our rooms weren’t ready yet. It took about an hour wait for them to provide us a room. No other dessert in the restaurant, just ice cream but they were out of stock.

Comfortable beds

Stayed in December 2024

Some parts need repair but it’s not like it’s that bad. There were signs of termites on restroom door.

It was a good deal which came with free breakfast for a spacious room. The bed was comfortable and linens were clean! The view is spectacular!

Stayed in November 2024

Leaking water heater kept part of the toilet floor wet throughout our stay in the hotel. AC remote was also broken. We had to call the reception so they can send a technician to replace the remote control.

Staff and location.

Stayed in October 2024

The recurrent electrical disruption and no maintenance available to fix the issue as soon as possible. We went to the clubhouse to check the amenities and to probably swim. But it was total darkness in the facility as it was around 5pm onwards. Even the staff at the lobby just uses their phones as flashlight. We also struggled to change clothes at the dressing area. So to prevent any future accidents, we just went back to our room.

The staff are welcoming, polite and accommodating especially with our requests. We had a nice mountain view from our room which is very relaxing.

Stayed in September 2024

First of all booking.com show that no children allowed in this hotel, but after I contacted the hotel they are allowing children but they requested from me to upgrade the room. When we checked in I surprised they didn't include my 4 years child in breakfast. I requested bathrobe but I didn't get. There was black stains on bedsheets like not washed well or old even the towels has some rust. I expected that breakfast will be open buffet, it was just simple menu plates. I booked mountain view then i paid extra 1k to lake side room was older than first one. Room rate exaggerated overprice.

+Beautiful view and quiet place away from city stress and pollution +The Guard was kind

Stayed in August 2024

Very little food choice. Mo dining and room service had very few selections

View was spectacular

Stayed in July 2023

Front desk am shift on June 4, no mattress availability, extra towel charges, customer service

Pool, bowling, view, room, parking availability

Stayed in July 2023

Maybe a smart TV would be nice in every room as our colleague had one in his room but ours didn't. The Hotel may be a bit old but it didn't really hinder us from enjoying our stay.

The location, the comfy beds, the food, the staff and the service. 🩷

Stayed in May 2025

Bathroom was very poor leaking and unsafe. Drawer cabinet is broke. Parking is very small and tight. The floor tile in the hallway are broke and loose. Only one elevator was working for the whole building.

Staff are very friendly and courteous.

Stayed in February 2025

The best hotel location we visited to capture the Tall lake view, and ridge , property it self is one of the best for us. Staffs are accommodating and we can feel the warmest welcome and accommodation even just for overnight stay. One of the staff “ Airs” saves my day (its a women things)! I appreciated her help. Thankful for that! Good food and hotel room. Everything is perfect!

Stayed in February 2025

small bathroom but clean and comfortable nonetheless.

Hotel staff is everywhere. They’re friendly, polite and always smiling when they greet their guests. Also the rooms are spacious, we have a huge balcony with mountain view. We enjoyed the country club, they have badminton court which we rented out and the breakfast was really good for the price. Good value of money.

Stayed in January 2025

None

The ambiance. Vicinity

Stayed in November 2024

We had the most awful experience at this hotel—so bad that we decided to leave mid-stay. Upon arriving, we discovered rubbish on the bedroom floor, water leaking in the restroom, internet not working, lights out of order, and an air conditioner that dripped directly onto our faces while we slept. Despite reporting these issues at 8AM in the next morning, by six in the evening nothing had been addressed. It took multiple phone calls just to get the floor cleaned, and the other problems were never fixed during our stay. The hotel itself was filthy, with trash in the hallways and dirty linen everywhere. Even the restaurant floor was very dirty, and the breakfast was both poor in quality and had to be ordered the day before. Adding to the disappointment, the spa was closed for the holiday season, and the hotel manager, which we asked to speak to several times, was apparently on holiday too the whole time—or simply unwilling to speak with us. When we arrived the second night and parked in the same spot as before and instructed by other security, a security guard came aggressive and screamed at us to move out because it was supposedly a reserved area "do you understand me". We ended up parking 800 meters away in pouring rain, which was the final straw that convinced us to leave. Making matters worse, none of the hotel’s contact numbers given and across the internet works, so it is nearly impossible to reach anyone for help or an update on our refund. We requested a refund when we checked out early, but we still have not received any reimbursement. Overall, we strongly recommend that you save yourself the stress and avoid this hotel. The combination of poor hygiene, absent and unresponsive management, aggressive security staff, and terrible customer service makes it one of the worst accommodations we have ever experienced.

Nothing to like, we had a view to the Taal Vulcano that's all to like.

Stayed in December 2024

bed

good only the prob is bed woke up sore

Stayed in December 2024

the room freshener was too strong; toilet paper was not replenished ; no ironing services,we requested for an iron but none was available until the next morning. check in too long since there was only one person at reception

Stayed in November 2024