Arrived at 4:00pm and our room was not ready.

Stayed in April 2025

The hotel was beautiful and clean and the staff was so friendly and helpful. The rooftop pool was amazing. The food in the restaurant was very good. We will return!

Stayed in April 2025

Amazing place with very comfortable bed. Location is awesome. We had drinks several times on the rooftop bar. Unfortunately did not get a chance to dip in their rooftop pool but it looked nice. Staff was awesome too. We accidentally left our AirPods in the safe and we called the front desk. Carlos answered and was able to find our headphones and placed it in their storage for us to pick it up several days later.

Stayed in March 2025

I was hoping to check in to my room earlier.

Unfortunately, I wasn't able to enjoy the breakfast because I had to check out at 5:40am to catch a flight :(

Stayed in April 2025

Nothing!

All the meals in the Consular Restaurant were outstanding, as was the service.

Stayed in April 2025

Location was great… easy access to everything

Everything was great about this place from the time we arrived to when we checked out

Stayed in March 2025

We loved the property and adjacent historical architecture.

Stayed in March 2025

Coktail.del rooftop..

Customer service..excelente

Stayed in March 2025

The location is awesome

Everything was good. But the restaurant sucks.

Stayed in February 2025

service was very slow

people, so kind! in beautiful hotel

Stayed in January 2025

Pool area not great. Courtyard was beautiful but needed some love, felt wasted space- could use a bar or better seating. Need a kettle in the room (they got one for us, looked brand new! Points for going the extra distance).

Beautiful location - outdoor/indoor. Amazing view of cathedral. Perfect location near square. Very comfortable room. Great rooftop bar and main floor outdoor restaurant. Attentive staff- especially Andrea, guest manager; and helpful Alejandro. Friendly bar staff on rooftop.

Stayed in January 2025

Would be nice to have the option to have more light in the room, we run out of body wash so it would be nice if they check that every day. We were 5 but they didn’t treat the room accordingly (we had to order 3 more cups of coffee, pots, towels , everything for the sofa bed etc). If you know we are 5 , everything should be ready. But this is a minor thing that they can easily solve… and they brought us everything we ordered.

Location was absolutely perfect, the hotel is pretty, room super clean, sofa bed was comfortable and the hair conditioner was a good one. Also they have free rose from 5 to 5:30pm, room and front desk staff was very friendly and proactive.

Stayed in February 2025

Great location in Old San Juan. Fantastic rooftop infinity pool.

Stayed in January 2025

Cons: The water seeps out from under the shower's glass door into the rest of the bathroom. Some staff members were less than friendly, though most were welcoming and attentive. The gym had no A/C. Toilet paper could be a better quality (though I'm guessing it's not due to risk of clogging because of the old pipes in Old San Juan).

Pros: Excellent location and property. Love the rooftop area and pool. Rooms were spacious, bed and pillows were very comfortable, and towels actually dry well without leaving lint on you. They upgraded their bath products.

Stayed in January 2025

Staff was very accommodating. Well kept facilities. Nice room. A bit pricey. Great rooftop pool area. Good location.

Stayed in January 2025

Services take longer than you anticipate, but that is true for everywhere we visited on the island. We just adjusted our expectations to relax mode. The location isn't completely secure, with an open courtyard that can be accessed immediately from the street, so be sure to lock your doors.

The hotel was perfectly located in Old San Juan within walking distance to shopping, food, and historical sights. Parking in Old San Juan is a challenge, and we had to walk a couple of blocks with our luggage when arriving and departing. There wasn't a clear area to stop and drop off. So pack light. Also, be prepared to hear all the excitement of the streets from your room, especially on the weekend nights. The facility itself was very clean and comfortable. The staff were very friendly and helpful. Just keep in mind that you are on island time and allow yourself to slow down while here. The rooftop pool is quaint and perfect for a quick dip after a hot day. Especially liked the convince of a bar for food and drink right beside it. The food is brought up from the restaurant downstairs, so be prepared to wait. But you can enjoy the cozy poolside area while you do.

Stayed in December 2024

Edgar and Daniel were both rude, unprofessional, and liars. They both showed total disrespect and disregard for the customer.

Henry Neumann and Orlando were AMAZING! Great customer service from these 2 professionals. Giovanni and Jonathan, the rooftop bartenders, were also wonderful. Henry Neumann was by far the most impressive in that he really showed care and concern for our comfort.

Stayed in January 2025

Could have breakfast included.

Great location, right in old san juan, near stores, restaurantes and sightseeing places. The pool and bar in the rooftop is amazing to chill after a heat day.

Stayed in December 2024

Not applicable.

Loved the timelessness of the hotel and its location couldn't have been any better. It was just a beautiful property.

Stayed in December 2024

Bathroom shower needs some care

It’s a beautiful hotel

Stayed in December 2024

wait staff at the pool

Beautiful hotel-modern antiquity. Rooftop pool was a bonus. Wait staff at the pool was a little slow and apathetic, but the restaurant staff was amazing.

Stayed in November 2024

Wish there was parking nearby.

The location was ideal. Loved the rooftop pool. Attentive and friendly staff.

Stayed in November 2024

We kept having to ask for toilet paper. Also when they cleaned the room they kept taking the toilet paper that was left. The first visit to the restaurant ( Consular) was ok, service was slow and our food came out separately. The second visit the service was much better. Both times the food was great.

I loved the aesthetics and vibe. Also free charcuteries, wine and Rose as well as free champagne at certain parts of the day. The location is unbeatable in the middle of Old San Juan.

Stayed in November 2024

The king room on 1st floor we were in, the wood shutter makes the room dark. Wish you had more ligh or they could adjust. The rooms were big and pretty though . Bathroom very roomy. They need more hangers in wardrobe cabinet to start with.

Excellent location , located next to a small placita. So easy to walk to all areas. Pool area was pretty and staff was excellent . Front desk staff always friendly. Loved the coconut icee at the desk. Super clean and spacious hotel.

Stayed in October 2024