Nothing

Wonderful location, great facilities, friendly staff.

Stayed in May 2025

Quality of breakfast was “ok” but not the best compared with other hotels in similar price range. The food in the evenings was very good though. Being an Adults Only hotel seemed to determine that the other guests were predominantly elderly retired folk. While this is not necessarily a negative, it is something to be aware of when booking.

Excellent, friendly helpful staff - very professional. Excellent location for Old Town. Musical entertainment in the bar each evening we were there.

Stayed in May 2025

Convenient location, great food, staff very helpful and courteous.

Stayed in May 2025

Excellent hotel

Stayed in May 2025

Nothing

The location for certain. Our room was so close to the ocean we could hear the waves during the night. The property and grounds were spacious, pristine and managed very efficiently, right down to the presence of a bird of prey to keep the pigeons at bay.

Stayed in April 2025

WiFi in some parts of the hotel was poor.

Exceptional buffet breakfast. Huge range of cooked food, delicious fruits and pastries. Not forgetting the daily sparkling wine. Lovely to be able to sit outside when sunny.

Stayed in April 2025

Bathroom could do with updating, but very clean.

Perfect location in the old town. Lovely room overlooking the ocean. Breakfast was outstanding and all the staff very friendly and helpful.

Stayed in April 2025

Hot food on the breakfast buffet was not very warm.

Wonderful location in Old Town. Close to bars, restaurants and tourist attractions. Great view from our room overlooking the sea. The staff were all friendly and helpful.

Stayed in April 2025

The staff were exceptional. All of our needs were met effectively and with a smile. The room was very comfortable, and the bathroom really well equipped.

Stayed in April 2025

Second visit to this hotel and we love it.

Stayed in March 2025

Very comfortable decor, great location and friendly staff

Stayed in March 2025

Very helpful staff, clean, quiet

Stayed in March 2025

For the love of god, please hire qualified musicians for live music in the evenings. Both the pianist during dinner and a cover musician at the “captain’s bar” were hard to listen to. We had to take our drinks to the room because it was unbearable.

Although the hotel is a 4 star, the service is more like as in a 5 star. Arguably the best location in Funchal, with a direct access to the ocean, great outdoor area with a nice pool bar.

Stayed in February 2025

Outdoor pool okay at best

Location exceptional

Stayed in February 2025

Not everything worked properly, e.g. electic kettle

Breakfast 10 out of 10! it fully met my expectations. Room was very comfortable, very soft bed & bedding. Love it. the bathroom was perfect size. Overall nice hotel, very clean.

Stayed in February 2025

The wi-if signal was weak in our room - otherwise nothing at all to dislike.

We were upgraded to a suite with a full sea view which was very good. Breakfast was superb and the hotel location right by the old town is perfect. The staff cannot do enough for you. The indoor pool was also excellent

Stayed in January 2025

Sauna broken.

Friendly & helpful staff. Central location in Funchal's Old Town. Excellent buffet breakfast. Spa & pools

Stayed in January 2025

Better coffee and it took to long being sitted for breakfast.

Great location, Staff excellent and very clean.

Stayed in December 2024

Evening entertainment was for mainly for older people but thats not really a problem, we just didn’t go.

Excellent location - right in the old town but still felt quiet and peaceful. Our room looked right onto the ocean - fabulous!

Stayed in December 2024

Nothing

Everything was excellent

Stayed in December 2024

Nothing springs to mind

We stayed at the hotel at the same time back in November 2023. The hotel lived up to our high expectations from that previous visit. The breakfast was superb. The location could hardly be better, close to the old town, buses the cable car and large number of restaurants. The room was spacious, the hotel even arranged for us have the same room from last year as we loved the location! We do travel frequently on holiday and this hotel remains a firm favourite

Stayed in November 2024

Great location to explore Funchal

Stayed in November 2024

Our room overlooked the park and does at times have a few unsavoury characters hanging around. However this did not detract from our stay as they kept themselves to themselves.

What a classy hotel! Every staff member was so polite, efficient, smartly dressed and clearly enjoyed their jobs. Situated on the water front, next door to the old town, which is chock full with bars, restaurants & the famous painted doors and muraled walls. It's also on level ground, unlike most of Funchal. Our bedroom overlooked the park and was very spacious and comfortable. Beds were particularly comfy. We also had a kitchenette, but didnt use it, preferring to eat out and breakfast was included. Food at the hotel was varied, good quality and well priced. Shout out for the Captain's Bar Happy Hour at 17.00 each day, as that was fabulous. A good selection of drinks included and such good value. The roof terrace with loungers & a large jacuzzi is a great place to relax with a stunning view of Funchal... as was the pool area where lunch & drinks can be enjoyed. There are some nice bars right opposite the hotel too. We particularly enjoyed Bar No 2. In conclusion, this hotel is simply superb, is extremely good value as the many repeat customers would so say too. Highly recommended. Hope to return soonest.

Stayed in November 2024

NA

VERY GOOD

Stayed in November 2024