Reviews of Urbano FLH Hotels Lisboa
42 Rua da Madalena, Santa Maria Maior, 1100-321 Lisbon, Portugal
#67 of 405 hotels in Lisbon
Guests' ChoiceReview score
Based on 676 hotel reviews
9.1Score breakdown
-
Cleanliness
9.3
-
Comfort
9.3
-
Location
9.8
-
Facilities
9.0
-
Staff
9.7
-
Value for money
8.9
-
Free WiFi
9.3
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 13 May 2025
Magarenko
Bulgaria175 reviews61 helpful votes8.0“Excellent but quite expensive”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 5 nights
The room we got was rather small, and the nightly rate was quite high. I definitely feel we could get a better value for money. Not recommended for an extended stay
Stylish, new facilities, excellent breakfast, coffee and pastries during the day. Impeccable maid service
Stayed in May 2025
-
Reviewed: 13 May 2025
Cesaledro
Taiwan77 reviews13 helpful votes8.0“A strategic location to visit the most famous landmarks of Lisbon”- • Business trip
- • Solo traveller
- • Single Room with Interior View
- • Stayed 1 night
The room for one person is way too small.
The staff is remarkably polite and quite helpful. The wine offered at the lobby was a differentiator. There is lemon water and some snacks at the lobby for free as well. The lobby area, although not very big, is cozy and comfortable. The breakfast, although simple, is very tasty and fresh. Praca do Comercio, the castle, Lisbon Cathedral and other landmarks are very close.
Stayed in April 2025
-
Reviewed: 10 May 2025
Shirley
United Kingdom29 reviews2 helpful votes10“I would recommend this hotel for it location,brilliant staff ,great rooms with comfy beds .”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Everything was perfect
Great breakfast ,lots of choice ,freshly made scrambled eggs and the cottage cheese slices were outstanding ( we don’t have this in the UK ) The added bonus of having the option to come and have delicious chocolate cake and biscuits in the afternoon with a cup of coffee or tea was great.As was a cheeky glass of port in the evening !
Stayed in April 2025
-
Reviewed: 10 May 2025
Efrat
Israel14 reviews3 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
-
All good
Stayed in May 2025
-
Reviewed: 6 May 2025
Nicola
United Kingdom3 reviews10“Friendly modern hotel in very central location.”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Lots of traffic noise.
Clean, modern hotel in a very central location. Lovely room, great breakfast and lovely helpful staff.
Stayed in April 2025
-
Reviewed: 29 April 2025
Anat
Israel4 reviews8.0“Nice toe short stay”- • Leisure trip
- • Solo traveller
- • Single Room with Interior View
- • Stayed 1 night
- • Submitted via mobile
Close to the sea
Nice. Very small room
Stayed in April 2025
-
Reviewed: 20 April 2025
Gayatri
United Kingdom19 reviews10“Excellent visit to Lisbon”- • Leisure trip
- • Solo traveller
- • Large Double Room
- • Stayed 2 nights
- • Submitted via mobile
None
Location, Location, location! Great staff, clean room with good lighting and spacey. I like the wooden floors.
Stayed in April 2025
-
Reviewed: 14 April 2025
Brianna
United States7 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Not great sound proofing, especially being in a room by the street.
Nice overall, friendly staff. Good breakfast
Stayed in April 2025
-
Reviewed: 31 March 2025
Gill
United Kingdom35 reviews1 helpful vote10“Comfortable stay in a great location”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
The property was small and clean and very comfortable. The bathroom is behind a glass door close to the bed so if you wernt familiar with the person you were sharing with it could be awkward. The breakfast was excellent.
Stayed in March 2025
-
Reviewed: 28 March 2025
Liam
United Kingdom3 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Single Room with Interior View
- • Stayed 4 nights
- • Submitted via mobile
Lovely staff, nice breakfast, excellent bathroom and location. Beds very hard.
Stayed in March 2025
-
Reviewed: 28 March 2025
Jane
United Kingdom24 reviews8.0“Clean, safe and good position to see sites”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 4 nights
- • Submitted via mobile
The hotel was in a very good position for walking to see the sites. The room was a good temperature and the double glazing kept the noise out. The breakfast was good but the staff bustled around and chatted to each other a lot. So it didn’t feel relaxed for us. There was one great member of staff who was outstanding; so helpful, polite and focussed. Eg: He even noticed my breakfast cup was dirty as I filled it with coffee and swopped it for me. If all the staff were like him I would have given higher scores.
Stayed in March 2025
-
Reviewed: 24 March 2025
Arda
Turkey22 reviews2 helpful votes8.0“Very good choice for Lisbon City Center accommodation”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Why is bathroom with glass doors?
Clean rooms, common areas, bathroom, helpful staff, great location, they serve free delicious cake and coffee, cookies in the afternoon. You can 7/24 find water in lobby. They helped me to reschedule my booking because of my flight cancelation. Best breakfast I have ever had in a hotel.
Stayed in January 2025
-
Reviewed: 23 March 2025
John
Canada31 reviews2 helpful votes10“Hopefully, we’ll return to Lisbon and would only stay at Urbano.”- • Leisure trip
- • Couple
- • Small Double Room with Interior View
- • Stayed 5 nights
Nothing!…..great boutique hotel with incredible staff.
Breakfast was amazing. Cereal,yoghurt,scrambled eggs, meat, cheese, and on and on. Plus amazing pastel de natas. And fresh orange juice. And coffee and fruit….well, you get the idea! Location fabulous, in heart of Alfama and close to everything. The 728 bus gets you way out to Belem.
Stayed in March 2025
-
Reviewed: 17 March 2025
Elisa
United States31 reviews1 helpful vote10Exceptional- • Leisure trip
- • Solo traveller
- • Single Room with Interior View
- • Stayed 1 night
- • Submitted via mobile
Everything was absolutely perfect and the staff was very nice and helpful. Perfect stay, I will be back for sure.
Stayed in March 2025
-
Reviewed: 16 March 2025
Giacomo
Italy14 reviews9.0“All was Good; the cousines of Hotel, position and Staff;”- • Leisure trip
- • Couple
- • Large Double Room
- • Stayed 1 night
- • Submitted via mobile
- Very close to city center; - Kindness and flexibility of the Staff. All Guys were amazing with us. (They also gave us the possibility to make late checkout) - The cosiness of the Hotel;
Stayed in March 2025
-
Reviewed: 15 March 2025
Patricia
Ireland4 reviews1 helpful vote8.0“I recommend this hotel, it is a very well located boutique hotel.”- • Leisure trip
- • Couple
- • Small Double Room with Interior View
- • Stayed 3 nights
- • Submitted via mobile
Very good breakfast. Friendly and very helpful staff. The room was quite. The hotel is very central to all the things we wanted to see and do.
Stayed in March 2025
-
Reviewed: 13 March 2025
Gary
United Kingdom26 reviews1 helpful vote9.0“Excellent hotel, great staff, would recommend staying here if visiting Lisbon.”- • Leisure trip
- • Couple
- • Large Double Room
- • Stayed 4 nights
- • Submitted via mobile
Nothing that springs to mind
Great location, excellent breakfast to set you up for the day. Clean and well equipped hotel. Staff were the standout. Every employee we meet was friendly, helpful and couldn’t do enough for us to make sure we were enjoying our stay. Must be a good working atmosphere, as everyone looked happy at their work.
Stayed in March 2025
-
Reviewed: 6 March 2025
Jessica
Puerto Rico6 reviews8.0Very good- • Leisure trip
- • Couple
- • Small Double Room with Interior View
- • Stayed 1 night
- • Submitted via mobile
Ok for one night, room was very small, but staff was great and breakfast was very good.
Stayed in February 2025
-
Reviewed: 28 February 2025
Sonia
Spain4 reviews9.0Superb- • Leisure trip
- • People with friends
- • Superior Double Room
- • Stayed 4 nights
- • Submitted via mobile
Room a bit noisy
Location
Stayed in February 2025
-
Reviewed: 26 February 2025
Valerie
Ireland2 reviews8.0Very good- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
- • Submitted via mobile
Breakfast was ok.. would like more hot options.
Location and cleanliness
Stayed in February 2025
-
Reviewed: 23 February 2025
Αγγέλα
Cyprus19 reviews10Exceptional- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 3 nights
- • Submitted via mobile
The staff is so friendly and helpful. Marino and Felipe made us feel very welcome and comfortable. The location is great for anywhere. The room even if it was a little bit small for two persons, was comfortable enough.
Stayed in February 2025
-
Reviewed: 23 February 2025
Mary
Canada11 reviews2 helpful votes9.0“I have very nice memories of my stay here. I will return if I visit Lisbon again.”- • Leisure trip
- • Solo traveller
- • Single Room with Interior View
- • Stayed 3 nights
- • Submitted via mobile
The room was clean and very comfortable. The staff were all very friendly and helpful. The location was great. I could walk to most of the places I wanted to visit.
Stayed in February 2025
-
Reviewed: 20 February 2025
Mikolaj
Poland23 reviews1 helpful vote9.0Superb- • Leisure trip
- • Solo traveller
- • Small Double Room with Interior View
- • Stayed 3 nights
Window overlooking a wall, with little sunlight
Good location, great breakfast, cozy area near reception
Stayed in December 2024
-
Reviewed: 18 February 2025
Stefania
Romania3 reviews8.0“Great location”- • Business trip
- • Solo traveller
- • Single Room with Interior View
- • Stayed 1 night
- • Submitted via mobile
The location is great.
Stayed in February 2025
