Small things, deserve no comment really. In general the stay was good for a week

Stuff friendly specially Ahmed Elsayed, Ahmed Ali from Room service, near to Haram, no Mountain climbing to or from Haram, Room clean, tea, coffee, water available by Room service daily, even when problems appear they react, treat directly.

Stayed in April 2025

Great service from the house keeping staff including Mr Ahmed.

Stayed in April 2025

I liked the location, staff, room is very comfortable, Mr Ahmed Elsayed was very helpful ( exceptional) When I found a problem the manager helped me to solve it as early as possible

Stayed in April 2025

The place needs to be maintained especially the furniture arrangement, some items were missed in the room furniture, but the staff are very friendly and professional especially Mr. Ahmed El Sayed.

Stayed in April 2025

Nice hotel, good experience There's place inside to pray with Haram which is great for old age residents

Stayed in April 2025

The air conditioning unit in our room was very noisy and disturbed us throughout the night. The bathroom is clean but very dated and could use a remodel.

We stayed here for 5 nights during Ramadhan. Amazing location - only 7 min walk to Haram. Plenty of mini supermarkets and a few food stalls nearby. Prayer room available downstairs and salah with jama'ah, including taraweeh, takes place in the hotel lobby (for men and women) and outside the the hotel entrance too. We really enjoyed the Suhur and the hotel provides great food options. Staff were v friendly and helpful. The room size was okay and comfortable.

Stayed in March 2025

It was clean and very close to Haram, morover have prayer area incase you get late to go to haram.

Stayed in April 2025

Nothing

Location, very friendly staff and excellent room services. The room is clean and spacious. Very fast chexkin

Stayed in April 2025

we got the keys to the room and nothing else. no one came with us to show the room. and nothing about brekfest. in the morning we didn't know where brekfest is. we went to two restaurants in the hotel but they said that's not it. finally we found the restaurant but we weren't allowed to eat since we had nothing to show and the room number didn't help. so it was very bad

Stayed in April 2025

Location is exceptional, staff are very friendly i had a problem with the room they showed me several other rooms and i chose another one. Mr Ahmed El Sayed was really very helpful he called everyday to ensure everything was fine. The negative side is rooms need to be renovated.

Stayed in April 2025

The breakfast included is very limited. Everyday almost same 4,5 dish. Could improve on this and provide fruits as well.

The location is great. It is 5-8 min walk to Haram, flat street.You will reach directly to king Abdul aziz gate. Few restaurants and shop nearby. The hotel staff are good and welcoming. Specially the housekeeping guy, Ahmed Ali who took very good care of us.

Stayed in April 2025

The toilet seat was leaking constantly, the seat had some odd stains, the shower was clogged, not easy to have showers. We did inform the management but unfortunately no action was taken. The room space area was compact not the same as seen in pictures.

The location was good. About 15min walk to the nearest entrance . The hotel looked good, presentable from the lobby.

Stayed in April 2025

Everything was good

Good location to the haram in Ramadhan, about 10mins walk. Hotel was spacious, staff very friendly. Cleaning staff, Faizul Rahman, was very attentive. Would regular get call from reception to make sure everything was OK. We were given a room with 4 beds, there was only 3 of us. It meant we had lots of space. Our room was on the road side so there was noise from the traffic, especially the buses. But we too tired most of the time to notice. Beds were comfortable. Room had fridge, kettle, etc, all in working order. Bathroom had toiletries, powerful shower, but somewhat outdated. But that was fine. Never had issue with using the lifts, there much have been at least 12 lifts in the lobby.

Stayed in March 2025

to much guests in the lobby but the lobby is very big

location very good 5 minutes only walking to Haram, fast check-in fast check-out around 12 elevator on the hotel and not taking much time waiting for elevator, room as descript. it's exceed my expectation for what I paid comparing to other hotel. for sure I will visit same hotel again.

Stayed in April 2025

Its very close to the haram, just a little walk behind the clock tower, near the bus station. And most importantly doesn’t have to climb or walk uphill. Since most of the places in mecca are like that.

Stayed in April 2025

Location is fairly good like 10 minutes to haram which was ok Internet was working fine House keeping was a disaster, i kept calling them everyday to clean my room with no response until i found a manager by coincidence and complained to him, he sent them but their cleaning measures were awful Ao i stayed 3 nights, my room was cleaned once The toilet is very old and needs renovation, the bin is dusty, toilet supplies are very poor but the room was nice and the beds are very comfy

Stayed in April 2025

There’s no laundry service, Room small for 3 beds

Stayed in April 2025

It is near from the Majed al haram , about 10 minutes walking around 800 meters Which is difficult in the crowdedness of the place. Parking is chargeable ( they took 50 sr per day)

Stayed in April 2025

I had a wonderful stay at this hotel! Everything was perfect from the moment I arrived. The staff were incredibly helpful and kind, always ready to assist with a smile. I especially want to thank Ahmed Ali—he went above and beyond to make sure my stay was comfortable and enjoyable. His professionalism and friendly attitude truly made a difference. I highly recommend this hotel and would definitely come back again!

Stayed in April 2025

It is really value for money experiences. The hotel is pretty big and quite clean. All the BD staff specially Srabon Ahmed Emon from BD were really supportive. He was so helpful which eased our stay in the hotel.

Stayed in April 2025

Hotel is near Masjidil Haram within walking distance. However the price of hotel is too expensive during Ramadan with respect to the condition of the hotel which is quite old and run down. Otherwise the location is good near restaurants easy to get food.

Stayed in March 2025

There is continuous noise from buses and taxis which are constantly honking. Even in the nighttime. So hotel may consider putting some better sound insulations.

The location is quite good if you have to reach the Masjid Al-Haram for prayers. All facilities are nearby (restaurant, pharmacy, shops, etc). Abdul Saeed and other staff were quite helpful and the hotel needs to invest some amount in renovation especially the carpets need to be replaced.

Stayed in April 2025

The hotel is excellent especially during the highest crowds of Ramadan, the only negative impression was the Food, they offered 2 kinds of open buffet and we used both. The economy was 80 SAR which was completely far in terms of food quality and variety, we used it once and didn't think to repeat the experience again. There is a better one that costs 150 SAR which was good but expensive compared with Makkah Tower open buffet which offers the same quality with better price.

Stayed in March 2025

The location is great; 8 minutes walk to Al Haram but bathroom old and need to renewal

Stayed in March 2025

Very easy access to the Masjid

Stayed in April 2025