Nothing

Good

Stayed in May 2025

Swimming pool isn’t connected to guest room floors and have to go through the ground floor and change the elevator. Room services are slowly.

Clean Good restaurant for the breakfast buffet. Good swimming pool large and warm water.

Stayed in May 2025

Small parking, bed mattress was very stiff (hard). Toilet is old, needs renovation

Good location

Stayed in May 2025

Parking spaces are very narrow and slightly risky. AC cannot be regulated and controlled. It works on its own way. Rooms are not sound proof. If someone ways in the lobby, you can hear a noise throughout. Room has slightly old furniture.

The lobby and interior of the hotel is beautiful and maintained. Restaurant staff is very supportive during breakfast.

Stayed in April 2025

Its about time to make some facelifting in the car park basements and showers.

Amazingly nice and helpful staff.

Stayed in April 2025

The pillow is really uncomfortable because it’s lumpy and old. And no toothbrush and only 1 pair of slippers . they should have checked the number of guests .

I loved the ambiance - it’s peaceful and relaxing , although the furniture is quite old but it is clean. The staff are nice and accommodating.

Stayed in April 2025

parking was very cramped and so does the room

the reception

Stayed in April 2025

It was fair experience. Given me room and I found there is guest in the room then they change room without apologizing. The room in good but old fashion. Tv is small I remembered that old televisions. The odor of room not good beside there is problem in the bathroom it retained water. The supplement in room is given for 1 person despite my reservation is 2 persons. There ione slipper, one toothbrush and ect … The most worse experience was food. I requested 2 beef burger sandwiches for 135 SAR. Cold, very bad taste. I can’t eat it at all. Absolutely its not a five starts for me 3 is fair

Stayed in April 2025

Parking was little bit narrow but the hotel overall is very good

Stayed in April 2025

I didn’t like the elevators. It was a bit complicated to use and some key cards aren’t working in the elevators. Also, how I wish that the key cards would always work perfectly for the whole duration of your stay because sometimes, the key cards don’t work anymore after a day and I think that’s because of their system. Maybe just a little more improvement on that. And also, I hope that you will fix your elevators so that guests wouldn’t find it confusing to ride on it. And lastly, the parking area is narrow. I wished you put more space because it made us difficult to park our car. But overall, my stay at the hotel was fairly good.

I loved the room they gave me. I asked for a room with a nice view and good sunlight, and the hoteliers granted my request. Thank you so much for that. In addition, I also loved the cleanliness of the room and how the staff treated us. They were all very friendly and easy to approach with. The breakfast was good too but honestly, I would love to see more asian breakfast selections like dimsums, noodles, some waffles etc. in the future, but overall, the breakfast is good and it wasn’t bad at all for a fair price. I had a lovely and comfortable stay at the hotel and I wish I could go back there someday but with an improvement already.

Stayed in April 2025

They upgraded one king room to an executive suite and gave us connected rooms However despite giving our time of arrival in advance (6 PM) they made us wait for 20 minutes in the lobby to prepare the rooms which is unexpected of the brand name and price tag Additionally, the AC was not working properly in one of the rooms

Stayed in April 2025

Very narrow and insufficient parking space. Long waiting time for check-in. One of the security guards at the main gate was so rude.

I have standard King Room, which is very specious. Overall room conditions and amenities in the room are very good. Room service is also quick.

Stayed in April 2025

Hotel interior is dated. Business Center might as well not even exist, especially for printing documents. Limited menu if you want to dine in. Coffee shop is unmanned, and must use a mobile app to order anything.

Nice location and was easy to get to even with Al Khobar traffic. Staff was very friendly and helpful! Good Breakfast!

Stayed in February 2025

The magnetic card needs many trials to work in elevators The closet with mirror in the room was about to fall down in me when i opened it to put something in it

The welcoming staff , the location , the room content and the prompt response of the staff , reception and engineering

Stayed in March 2025

Old hotel

Stayed in March 2025

Facility is quite old Water in shower is too slow

Location and service

Stayed in February 2025

NA

Location

Stayed in February 2025

The keys I had 8 sets re set over two days that don’t work, had to keep going back to reception and wait for them to reset. Very frustrating, we will stay at the Grand Hyatt next time, checked it out and it’s busier and looked more polished.

Location

Stayed in February 2025

Staff services need to be enhanced

Location and facilities

Stayed in February 2025

No

No

Stayed in January 2025

Parking is very narrow

Location Staff

Stayed in February 2025

Old building and old furniture. The paki g is very small and tiny. Chance to scrach the car is very high

Its ok

Stayed in January 2025

The parkings were extremely terrible. I preferred to park in the paid parkings in front of the building rather than going to the basement.

Location and cleanness

Stayed in December 2024

Bathroom was not clean Furniture was old Underground parking was too small and limited number Breakfast was not so many options

The location was good Price was good

Stayed in December 2024