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  4. Reviews of Andaz Singapore, By Hyatt

Reviews of Andaz Singapore, By Hyatt This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5 Fraser Street, 189354 Singapore, Singapore

#74 of 489 hotels in Singapore

Guests' Choice

Review Score

Based on 600 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.2

  • Facilities

    9.0

  • Staff

    8.9

  • Value for money

    8.0

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 20, 2025

    8.0
    Great city hotel to stay for exploring Singapore
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Great rooftop terrace with bar and rooftop pool, very spacious room, impressive views over city skyline

    Stayed in April 2025

  • Reviewed: April 6, 2025

    10
    Wonderful hotel in the heart of Singapore.
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 5 nights
    • Submitted from a mobile device

    We liked everything.

    Brilliant location right above the Bugis Street MRT Station and within walking distance to Arab Street and Little India. Beautiful hotel with fantastic amenities and a rooftop bar/ restaurant with spectacular views. Super comfortable bed and modern amenities. Would stay again for sure.

    Stayed in April 2025

  • Reviewed: April 5, 2025

    10
    Memorable Singapore experience
    • Leisure trip
    • Solo traveler
    • King Room with City View
    • Stayed 3 nights

    Only some construction around the building but that is temporary and would not impact my decision about coming back there. :)

    Designer hotel overseeing the city. Room was spacious (more than I expected), clean and well isolated. The swimming pool was a gem and not too crowder. Staff were attentive and helpful.

    Stayed in March 2025

  • Reviewed: April 2, 2025

    10
    The best hotel
    • Business trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I absolutely love the Andaz, I’ve stayed in this one twice and it’s my favourite hotel in the world. Highly recommended.

    Stayed in April 2025

  • Reviewed: March 29, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Reception staff just amazing. Reception Manager Mr lech..super professional. Will come back just for him.

    Stayed in March 2025

  • Reviewed: March 10, 2025

    10
    Unplanned Stopover
    • Travelers with friends
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    The comfortable beds, nice rooms, rooftop bar and great pool area.

    Stayed in March 2025

  • Reviewed: March 9, 2025

    8.0
    Very Good
    • Leisure trip
    • Group
    • Deluxe Corner King Room with City View
    • Stayed 3 nights
    • Submitted from a mobile device

    No spa but had everything else

    Decor was beautiful

    Stayed in March 2025

  • Reviewed: March 7, 2025

    10
    We enjoyed our stay with family
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Everything was great

    The location is quiet and central. Breakfast buffet was great

    Stayed in February 2025

  • Reviewed: March 3, 2025

    9.0
    Brilliant ..just think about going out for meals.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing at all , location, staff , everything was excellent

    Everything …except the restaurant was overpriced for meals which we only took breakfast and one lunch by the pool.

    Stayed in March 2025

  • Reviewed: February 18, 2025

    8.0
    Great location and good view
    • Business trip
    • Couple
    • King Room
    • Stayed 2 nights

    Gym is a little smaller than usual

    Great location with a nice view and access to many amenities

    Stayed in February 2025

  • Reviewed: February 14, 2025

    10
    We enjoyed our stay.
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 3 nights
    • Submitted from a mobile device

    The elevators are a bit odd. Check in on level 25 then move to another elevator for accessing your rooms.

    The location.

    Stayed in February 2025

  • Reviewed: February 10, 2025

    10
    A very well-managed hotel, a comfortable stay.
    • Leisure trip
    • Group
    • King Room
    • Stayed 4 nights

    Their reception area is located on the 25th floor. The check-in procedure is a bit confusing. There are three open counters in that area. Their staff is around, but I think they also recommend self-check-in, so when we got to the 25th floor, we didn't know where to queue up and what to do. There was no clear indication. There must be a simple solution for that. The water pressure in the shower could be stronger. To some people, that could be one of the determining factors for choosing a hotel. Placing extra boxes of tissues by the bed and the coffee and tea counter would be nice. These small and inexpensive items would make life more convenient for your guests.

    The hotel is surrounded by local restaurants open from early morning to late evening, so you have many options. The room is spacious, and the bed is very comfortable; to a point, I wanted to know where I could get their mattress. Breakfast is buffet-style, with plenty of choices to suit different tastes and preferences. I want to compliment the restaurant's service team on their efficiency and courtesy during the busiest breakfast hours. I was very impressed by their level of professionalism.

    Stayed in February 2025

  • Reviewed: February 3, 2025

    10
    Hopefully visit again
    • Leisure trip
    • Family with young children
    • Large King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Specious & views

    Friendly staff

    Stayed in February 2025

  • Reviewed: January 31, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room with City View
    • Stayed 6 nights
    • Submitted from a mobile device

    Review: 9/10 Andaz Singapore by Hyatt is an exceptional hotel that blends luxury, comfort, and convenience in the heart of the city. From the moment you step into the stylish, contemporary lobby, you’re welcomed with warm hospitality and a refreshing drink, setting the tone for a memorable stay. Family-Friendly & Spacious Rooms For families, Andaz Singapore is a fantastic choice. The rooms are spacious, well-designed, and thoughtfully equipped with amenities that cater to both adults and children. The floor-to-ceiling windows offer breathtaking panoramic views of Singapore’s skyline, from the Marina Bay Sands to the bustling city streets. The plush bedding and modern interiors create a cozy yet sophisticated environment, ensuring a restful night for the whole family. Amazing Views & Prime Location The hotel’s location in Bugis is unbeatable. It’s directly connected to Bugis MRT, making it incredibly convenient to explore family-friendly attractions like Gardens by the Bay, Sentosa, and the Singapore Zoo. You’re also within walking distance of vibrant cultural districts like Kampong Glam and Haji Lane, where kids and adults alike can enjoy the colorful streets, unique cafes, and local shopping. Dining & Rooftop Experience Andaz Singapore boasts a variety of dining options, with the highlight being the rooftop bar, Mr. Stork, which offers 360-degree views of the city—a must-visit for sunset lovers. The breakfast buffet at Alley on 25 is diverse, catering to different dietary preferences with high-quality, fresh ingredients. Kids will love the spread, and parents will appreciate the excellent coffee and fresh pastries. Service & Room Service The overall service at Andaz is top-notch, with friendly and accommodating staff always ready to assist. However, the one area that could use improvement is the room service, which tends to be slower than expected.

    Stayed in January 2025

  • Reviewed: January 28, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Not much option for vegetarians. Not good for vegetarians

    Stayed in January 2025

  • Reviewed: January 24, 2025

    10
    We stayed here for 5 nights and the accommodation was excellent, a great location and very comfortable room with a wonde
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 5 nights
    • Submitted from a mobile device

    Couldn’t fault it

    The location

    Stayed in January 2025

  • Reviewed: January 19, 2025

    9.0
    Excellent place to stay when visiting Singapore
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 2 nights

    Nothing

    While the room was slightly smallish, it was very nicely designed and comfortable. Adequate room for storage. Well located to get to major things to see with a 10-15 minute cab ride. Many local restaurants nearby. Several breakfast choices from continental to full breakfast. Limited alcohol choices at the bar, however.

    Stayed in January 2025

  • Reviewed: January 16, 2025

    9.0
    Well located, excellent accommodations in Singapore.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights

    The room was slightly smallish, but extremely well designed. The staff was helpful and excellent with good English. Several options for breakfast were available. We could get to the main tourist sites with a short cab ride and there were lots of local restaurants within a short walk.

    Stayed in January 2025

  • Reviewed: January 13, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    One of the most comfortable hotels I’ve stayed in

    The property was amazing, great position, great food and absolutely fantastic staff - thank you

    Stayed in January 2025

  • Reviewed: January 10, 2025

    9.0
    Stylish stay in the heart of Singapore
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Just tge fact that they allowed 4 people booking although the room is not quite suirable for it

    Andaz didn’t disappoint in style! Stylish and spacious room. Unfortunazly the King size room id actually not suitable fir 4 people (2 adukts + 2kids). Only obe spare bed could be provided thar took up the luving corner. If you travsl as a couple, this room woukd be oerfect! Breakfast ist excellent! Features a pool amd a rofftop bar with 360 biew od Singapore. Excslkent location with direct access to Bugus MRT

    Stayed in January 2025

  • Reviewed: December 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    Hotel cannot find our booking at checkin. Luckily we called booking.com many times before we arrived to get the hotel's confirmation number. We did not miss the room at the end. The check-in receptionist not nice. They gave the Singaporean kids Christmas welcome gift but not for the foreign kids. The room is good, but the service is not up to 5 star standard.

    Stayed in December 2024

  • Reviewed: December 17, 2024

    10
    Relaxing and restorative after a long flight. Super comfortable, stylish and very friendly staff.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Nothing not to like!

    Fantastic hotel in a great location. Superb breakfast.

    Stayed in December 2024

  • Reviewed: November 26, 2024

    8.0
    Love it!
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Nil

    Convenience

    Stayed in November 2024

  • Reviewed: November 18, 2024

    10
    Highly recommended - great stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The only thing may be the 2 sets of elevator that we need to go through in order to reach our room from the main entrance and vice versa. Good thing is that the elevator didn't take long.

    The room was really nice! Love the layout of vanity, toilet and shower. Bed was super comfortable. Great selection of complimentary refreshments and free bottles to take home in the name of sustainability I.e. stop single use plastics.

    Stayed in November 2024

Showing 1 - 25

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