Nothing

Clean rooms. We stayed to take a flight from the airport. Free parking

Stayed in May 2025

Some sort of airport shuttle would be nice.

Unfortunately, we were unable to do breakfast because of an early flight.

Stayed in May 2025

Just an overnight stay after we landed in Kayseri. The Hotel was clean and modern. Would recommend for an overnight stay as there is not much to do nearby.

Stayed in March 2025

The man in the cafe refused me some milk saying it was only available at breakfast. He gave a bad impression of the hotel and its hospitality.

The young man on reception was very helpful.

Stayed in April 2025

The service, we had issue with our car and also Opening the door it took us like 3 times to make one of them to actually come to help us. Also at night we had requested something different for bed style and he kind of ignored our request and proceeded to probably with what he had available. We arrived very late, so I wasn’t going to start an issue about it.

It is very close to the airport. And very nice breakfast!

Stayed in April 2025

It would have been better if there was AC cooling in the hotel as only hot air was coming..but otherwise the hotel was excellent for the stay

Stayed in March 2025

The bathroom’s ventilation system was malfunctioning, causing an unpleasant cigarette odor that persisted for an hour. Additionally, the toilet lacked a toilet brush, and the room card occasionally malfunctioned, but the staff promptly resolved these issues.

The staff was super helpful and they quickly resolved any minor issues we had. The breakfast was delicious, and the room was spotless. The staff even made sure to clean the room whenever we hung the ‘clean’ sign on the door.

Stayed in February 2025

It is a very average breakfast, and there are no facilities eg., pool or gym, within the hotel.

The rooms are clean and comfortable, the location is good and the room service menu very reasonably priced.

Stayed in January 2025

location a bot far from centre

good hotel and facilities , staff freindly

Stayed in November 2024

Location⁸

Clean comfortable

Stayed in November 2024

Nothing, really enjoyed my stay.

Great staff, were very kind when I arrived to store luggage before check in. Thanks to the lady and gentlemen who also sorted an issue with my key card - a mistake but handled promptly and with humour. Breakfast had a great choice with some variation each day, again restaurant staff were great. Room was large and spotless. Airport is 10 mins in taxi. Town centre a bit less but is walkable in 15-20 mins.

Stayed in November 2024

Biggest beef is that Novotel doesn't recognize the convenience of its travelers. Many, like me, use it as a stopover for further travel to Kona and Kapodokya because the flights arrive around midnight. Though Novetel is located next to a taxi stand, it has chosen not to provide any shuttle service (as some other hotels do elsewhere around the world) to/from the Kayseri Airport or bus station. Amazingly, the rides to/from the airport to Novotel range from $20-30 (maybe 10 km? distance) and another $15 to the bus station. Novotel knows who is coming to/from the airport, or going to the bus station, and could provide a welcome less expensive alternative with a shuttle van. (I spent less money on the 150 mile roundtrip to Kapodokya from the bus station, and from Panoramic Cave Hotel than the airport shuttle to Novotel and the taxi to the bus station -- about $22 within the city versus $20 all the way to Kapodokya and back....

The breakfast was spectacular. Initially, the hotel wanted to charge 14 euros for the breakfast, but the staff politely provided it as a free bonus. The room was reasonably priced for what would be charged, and apparently the hotel also hosts eductaional and other conferences. Staff was reasonably accommodating and assisted in providing a taxi (and some had functional English skills, because I had no Turkish skills...)

Stayed in November 2024

Lots of noises as the hotel is located between the main road and railway. Breakfast was pricey and the quality of the breakfast did not match the price.

The food and desserts were great and affordable. Staff were friendly. Room was clean. Location is close to the airport and to the center of the city.

Stayed in September 2024

Bathroom is a little outdated

Nice location, friendly staff

Stayed in August 2024

Many of the staff can't speak none English word You can make you understand with Google translate

Food and breakfast and very good efes cold filtered

Stayed in May 2024

I wasn't keen on the cigarette smell in the corridor.

Nice stay at a convenienct location not far from the airport, easy check-in process, helpful staff and a decent restaurant downstairs. Luckily we got the room facing the residential area. The room was spacious with a bright and clean bathroom with a shower corner, super water pressure and toiletries provided. The bed was a bit too soft for my liking, but comfy enough. There is ample parking space too.

Stayed in April 2024

The only thing that we didn't like was that the AC wasn't cooling at all. With windows open, it was too loud. Because of that , I didn't sleep well. But we didn't inform the reception, maybe they could have done something.

It was nice and clean. Big room ,clean bathroom. The location was good as we had an early morning flight .

Stayed in May 2024

- No English speaking staff on Reception- first my case ever - non completed room - air conditioning need to be fixed - need renovation

Only one English speaking person was in staff (seems he was technical engineer). He helped us when we arrived and the room was too hot (the air conditioning broken!), and helped us to move to another room.

Stayed in April 2024

The hotel provides the transport arrangement to Erciyes Ski Resort and assist us for the airport transfer. Location quite near to the Kayseri ASR airport.

Stayed in February 2024

Room need more lightings

Good breakfast

Stayed in February 2024

Good value for the money, small room but clean

Stayed in January 2024

The isolation of the windows can be improved...some road noise can be heard at the main road side rooms

Good location, kind and professional stuff and very good breakfast...

Stayed in December 2023

Staff didn’t speak much English hence some communication issues ,

Nice clean rooms and good breakfast

Stayed in July 2023

Nothing

All is good, room n bathroom clean. Location is very near to sabiha gockrn airport

Stayed in July 2023