cold water in swimming pools big problem I perceive cold unheated pools it was 26 degrees outside, partly cloudy and the hotel did not have heated pools outside families with children do not have the opportunity to swim, play in the water. adults just lay on the sunbed, no one was in the pools when I asked the staff about it, they told me that the water in the pools is 21 degrees and that's fine big minus

nice spacious room I would work on the cleanliness of the shower large terrace

Stayed in May 2025

Lobby bar bartender, rude and disrespectful person, hope he does not misbehave with anyone anymore.

Beautiful hotel, excellent facilities, helpful staff, mainly Dilyara and Alena. Food was delicious, lagoon villas are wonderful and heated pool was a bonus.

Stayed in April 2025

Food was surprisingly outstanding. They gave us a free room upgrade. Excellent spa tubs. The beach was awesome.

Stayed in April 2025

We had an absolutely wonderful experience at Kaya Palazzo! From the moment we arrived, we were warmly welcomed by the extremely kind and professional staff. The biggest and most pleasant surprise was the unexpected upgrade to a much larger room, elegantly decorated, with a spectacular front sea view – truly a dream come true! The rooms are impeccable, very spacious, and equipped with all the necessary comforts for a relaxing stay. The cleanliness is exemplary, and the attention to detail makes all the difference. The food was varied and delicious, and the restaurants provided an exceptional culinary experience. The indoor and outdoor pools (heated in winter), the private beach, and the hotel’s facilities are top-notch – perfect for an unforgettable vacation. The atmosphere is relaxing, and the services are flawless. A huge thank you to the entire team for making our vacation so special! A special mention to Alina, Veronika, Alexander, and of course, the manager, Rida. We will definitely return and highly recommend this hotel with complete confidence!

Stayed in February 2025

Loved everything about the resort

Our Antalya trip to celebrate two birthdays in the family, one of which was our baby's first, led us into a detailed search for a baby-friendly accommodation. Anyone with kids will understand the nervousness around taking your first trip with them as a baby, especially after they start eating solids! After some research and website scanning, we narrowed it down to two resorts we liked so we thought we'd just make sure they understand our requirements and sent our enquiries about baby food availability at the resort. We finally chose Kaya Palazzo who had the most prompt, comprehensive response and it was probably then that we realised we had a winner and we were not disappointed. From the first day, Kaya Palazzo's Guest Experience team took charge and made sure everything and absolutely everything was taken care of. They set up a WhatsApp group chat dedicated to us so all we had to do was message them what we needed and it was delivered to us promptly. They not only offered to prepare our baby's meals according to our requirements, but also asked if we had our recipes that we’d like them to prepare from. We were surprised they offered this and we happily shared our recipes which they executed well at each meal time. Special applause for Dilyara who organised our birthday celebrations and saw through each and every detail from finalising their beautiful patisserie as the venue for the celebration to arranging the onsite photographer to the special birthday cakes on both birthdays. Veronika, Alina, Alexander and Ege, also from the Guest Experience team, played huge part in our daily comfort including ensuring our baby's food was ready fresh when we needed it, that her midnight and daily special milk needs were delivered to our room quickly and efficiently, even so far as to have the mini club (for babies) opened out of hours on our request.

Stayed in February 2025

The only disturbing point is the continuous, loud machine noise.

Eventhough it was wintertime I felt very well. Comfortable room, excellent food. You feel spoied in this hotel.

Stayed in December 2024

The spa was not so clean.

What i liked the most about the hotel was the friendly staff. They were always attentive and helpful. The food was good in general. We stayed at palazzo suite and the view from our room was amazing. We really enjoyed staying and had a lot of fun at this hotel.

Stayed in November 2024

The beds on the beach were all taken very early. The beds in the quieter part of the hotel opposite the palazzo restaurant were an additional cost. The cabana’s on the piers were also an additional cost. Also the al a carte restaurants were additional costs even though one charged was waived.

The luxury lagoon suite was exactly as described very spacious. The cleaners did an excellent job.

Stayed in October 2024

Nothing

Everything

Stayed in October 2024

Everything was good

Everything good

Stayed in October 2024

Everything was perfect

I don’t know where to start, everything was perfect and beyond my expectations. The rooms were clean and very comfortable, with elegant décor. I want to mention 2 people of staff HALIL and ECE which left me speechless by how caring and kind they were to me and my wife. They went over and beyond to help make our stay enjoyable. I can not thank you enough for everything and can’t wait to come again next year 🙏I received first-class service from the moment I arrived at the hotel until the moment I left.

Stayed in October 2024

Water in pools is not so warm.

Crazy amount of exceptionally good food, which is available during the whole day. Amazing service everywhere, for example there are waiters on the beach that bring you cocktails. Most luxury experience ever.

Stayed in October 2024

Helpful staff (Mesut and Veronika are the best), amazing location, varied food, multiple restaurants (definitely recommend lagoon suites with a private lagoon restaurant). We’ve been to this hotel twice already - never disappoints.

Stayed in September 2024

We spent amazing vacation and a great time at golf playing. A special thanks to Ece Aytas who was a great help during our stay at the hotel. Ece is really amazing and deserve a 10/10!

Stayed in September 2024

Fantastic facilities , great food variety and excellent guests experience service - Ece and Halil you ate the best !🙂

Stayed in September 2024

Both Halil and Önder were amazing The food and staff were first class and a lagoon was just out to the world but most important Halil was amazing

Stayed in July 2024

The prices for watersports and other additional services are not justified in my opinion. It almost feels like a rip off given the “all inclusive” status of the hotel. You ask for 10k a week, but also 100-200 euro for a massage? Then, I had a problem withy my ear: they called a doctor to examine me in the hotel after which... The doctor sent me to hospital for the second examination. Why did I have such a bad feeling of being scammed here and there? Doesn't make sense to me. It felt like the “all inclusive” part is just food. The rest is hidden behind astronomical additional fees. Honestly, if you are looking to invest 5-10k in a week to have a luxury experience, just go to Maldives/Thailand at this point.

Mesut and Veronika are the best guest experience workers! Always helpful and happy to assist with any question. The Lagoon and Lounge restaurants gave a perfect impression. Such a great experience overall.

Stayed in September 2024

It’s a convenient friendly property

Stayed in August 2024

Tout était parfait !!!

I highly recommend this hotel. First of all because they have created a paradise for children. From the swimming pools that are dedicated to children to the shows created especially for them. Effectively everything has been designed to perfection for the little ones. 2ndly I thank from the bottom of my heart my assistant Halil Saka who answered any request or question I had. He was there 24 hours a day for us, he worked even on his day off to make sure that our departure was well organized. Thanks also to chef Mehmet at the steak lounge who prepared the tastiest dishes for us! And of course the lady who cleaned us every morning! for an unforgettable experience I recommend the Lagon suites! a small recommendation-> it would be super to leave the a la carte restaurants until 12 midnight, because it interferes with the activities and shows for the little ones, and sometimes you have to choose between going to the show with the little ones or eating at one of the delicious restaurants ! thank you Kaya Palazzo

Stayed in August 2024

Nothing

We had an amazing stay at the hotel. The service was top-notch, and Kardelen and Durmuş were fantastic in addressing all our needs quickly. The food was delicious and high quality. We can't wait to come back next year. Thanks so much to the Kaya Palazzo family!

Stayed in July 2024

nothing

Our stay at Kaya Palazzo Hotel was exceptional, thanks to Mr. Arif. His constant assistance added a level of comfort that made our visit truly enjoyable.

Stayed in June 2024

1-Needs more option for allergic people such as gluten free, lactose free, its already there but need more variety .. 2- The main restraunt needs more resources/staff when its crowded .. 3- Check in took longer time than required considering we arrived late check in 4- more kids shows required for the kids the kids club is super but more shows need to be there 5- kids club rooms smells like mould may be need maintained 6- the pool inside the spa is amazing but needs to heated too cold

1- I like the kids club pool and activites .. 2- I like the room and views liked the idea of having clothes rack on the balcony 3-Food is good 4- Arif is so helpful he made sure that we have everything perfect and he gave the kids some toys they loved them. 5- room is so spacious

Stayed in June 2024

Food quality could be improved

Facilities

Stayed in June 2024

Very nice staff and good service. Especially in restaurant. Can't remember all of their name. Because everyone is good 😊

Stayed in July 2024