Variety of food and its quality - 80% of food is repeated from one day to another. Quality also could be a bit better. Some dishes are over salted. Facilities need to be renewed. The lock on our balcony was not functioning properly. It’s very noisy at night (up to 2 am) - the stage of the neighboring hotel with a nigh show is directed straight to this hotel.

Good location, not far away from the airport, quite a good and green territory. Several outdoor swimming pools plus one indoor swimming pool. Very helpful and friendly staff.

Stayed in May 2025

Food poor in terms of quality and taste although there was a wide variety of choice needs improvements for a 5 star

Venue,facilities,staff Happy about everything except food

Stayed in May 2025

Just one ping pong table there was lots of demand for this

Very clean and lots of variety of food

Stayed in April 2025

Room was a little tired in terms of decor, only one outdoor pool was heated in April so couldn’t use others including the slides.

Outdoor and indoor heated pool and jacuzzi. Direct beach access with plenty of loungers. Food and drink selection was good, especially liked the outdoor little restaurants.

Stayed in April 2025

Hotel pastries can be more better.

Everything was perfect

Stayed in January 2025

dinner had too much veiggies and chicken

dinner always without meat

Stayed in December 2024

Al lot can’t list them

Stayed in November 2024

Every thing

Stayed in November 2024

slide location: it could be better if they have water slide sport in beach side. second, they have too much beef items compare to lamp/goat.

location : private beach

Stayed in October 2024

What really surprised us is the absence of non-broken tennis raquets to play tennis on the court. It didn't make sense why it wasn't sorted out - seems like such a cheap investment for the hotel to buy a few raquets for the guests to use the very good tennis court. We reported it to the Customer representative on day 1 of our 10 days stay, and it would have been so easy to just buy a couple of tennis raquets to satisfy the guests, but it wasn't done. As a result we couldn't use the tennis courts but really wanted to (we love tennis and the courts were one of the reasons we chose your hotel). Please buy raquets as soon as possible for the other guests to enjoy their stay. And generally the sports equipment was quite poor. The water polo ball was deflated for several days and we were consistently told that there is no pump to pump it up. Why? There was only 1 badminton set for a hotel of 100s of guests.

Food was very good Access to the beach and the pier. Child facilities - water park and club. Loved the fact that there was no super loud music blasting off at the beach as it often happens in resorts. Thank you.

Stayed in October 2024

Cleaning of rooms was not organised properly, one day our room wasn’t even cleaned.

Location, lots of swimming pools

Stayed in September 2024

The buffet food was disappointing. Large selection but lacked quality. There was vomit smell on the staircase area and lingered for a day or two which wasn’t pleasant and could have been easily dealt with. There are cats that are allowed to roam around the dinning area which is unhygienic. Also a lot if flies.

The location and amenities were excellent. You could stay in this hotel and not leave. Customer service was great.

Stayed in September 2024

No variety in the food among the different days

This is my third time staying in Sherwood, I like the family oriented style in the hotel

Stayed in September 2024

Open buffet food quality was average

Friendly staff. Good entertainment programs

Stayed in September 2024

Some of The reception responds was not polite specially when asking about undone things like (cleaning), lighting issue. You need to ask the reception to clean the room (Please clean lighting was on for two days with no response)

I liked the location

Stayed in September 2024

Internet not very good Cleaning service not always good and didnt come every day even when you ask for Elevators very bad and slow and need to wait a lot to come

Good Property. Nice for families with kids. The service is not that good! Need to ask them for some services several times to get! The food is great and have good variety options

Stayed in August 2024

They are well arranged and great for family as they have section arranged for kids foods.

Stayed in August 2024

Facilities, location, and food

Stayed in August 2024

Lack of variety with regards vegetarian food. Boiled / grilled veggies and Margherita pizza every day is not a good thing! It’s also quite far away from touristy attractions like the Old Bazaar and Land of Legends.

Very good pool areas, and nice family rooms. Plenty of activities to do nearby though.

Stayed in August 2024

No cleaning of the room. They only remove trash and put shampoo. I have to ask for toilet paper, tissue and basically everything. The staff in the restaurant and bar areas don’t like covered hair people and don’t serve us till I ask or complain to guest relations staff. Even in kids club when they see covered head mother they don’t smile to our kids or play with them as other kids.

Water slides. Many swimming pools. The beach area.

Stayed in August 2024

Too few staff members at all points of service, sometimes none. Poor housekeeping, the rooms with street views are just not worth the price.

Excellent Location, nice beach, nice food, aqua park.

Stayed in August 2024

The office manager and the reception coworkers was not friendly, in Booking.com you can select adult and kinds from 0 to 17, they said that they count a child till age of 11 and above that you should pay the price for adult , they charged me 490 euro extra otherwise they said that I or my kid should leave the hotel, it was midnight I asked them to give me just this night the room and tomorrow I will contact my travel agency but they said if you don't pay now one of you leave the hotel , luckily I had money to pay otherwise such a big hotel let use to sleep on street.

Location , food , swimming pools WiFi

Stayed in July 2024

Very dirty! 1. The hotel is old, and it's not maintained properly. The sofas in the lobby are dirty and stained, the walls are dirty, the public restrooms are filthy (the airport restrooms were much cleaner), the toilet brushes are unpleasant to touch, the doors are chipped, stickers are peeled off, mirrors are peeling, old tables in the restaurant are chipped, sticky chairs in the restaurant. The terrace was very dirty. In the room, there was mold in the shower. 2. Elevators. There is no ventilation in them. It was horrible. I had to use a portable fan for my child. Sometimes, we had to wait for the elevator for 10 minutes because it would go from the bottom directly to the top and stop at the middle floors already filled with people from the top, and I was with a stroller. Also, the elevators were overcrowded. 3. The food was mediocre. Occasionally, there were tasty dinners with crawfish, shrimp, and baked meat. But mostly, the food was not good. The grilled meat was from a dirty grill. On the plus side, there was some food for children. There were extremely many flies! They were on the food and constantly flying around while we ate, causing great discomfort! The coffee from the machine was very bad at times. We didn’t eat the sausage as it was sour, and so was the cheese. The flies were most prevalent on them. The pastries and desserts were delicious. In the last days, a lot of people checked in, and there were long lines for dishes in the restaurant. 4. Cats!! Thin, sickly, they are everywhere. They are not taken care of. They wander around while you eat, begging for food. Their ribs are visible, they are very skinny. Instead of a peaceful meal, you constantly have to shoo them away. They tried to climb into the stroller. There is a cat house, but the cats are not there. The hotel's position is strange: they say they have cats and love animals, but they don’t take care of them. There are many kittens with crusty eyes.

Close to the airport, with access to the sea, a beautiful view of the mountains, unlimited food, drinks, and snack bars.

Stayed in July 2024

The bathrooms need more housekeeping and plumbing attention especially for cleaning the p trap and sink

Great view. The swimming pools and the beach are excellent.. All the staff are nice and helpful

Stayed in July 2024