Street noise and noisy neighbours

Location

Stayed in May 2025

My experience with the staff was terrible. Front desk employees are rude and not supportive. We felt intimidated and very disappointed- definitely it compromised our whole experience.

Rooms are very comfortable, with a good view. The hotel also has a rooftop, being a great option for dinners and happy hours.

Stayed in May 2025

Larger room than average NYC hotel. Great water pressure. Comfortable mattress. We had an HVAC problem….. which was not communicated between day staff and night staff. But I give credit to the night staff who problem solved and found us another room.

Stayed in May 2025

One of the blinds was kind of broken but it hasn’t been really an issue.

Stayed in May 2025

The location was great- an easy walk to our cruise ship. The staff was very helpful.

Stayed in May 2025

Shower not great and room a little noisy on Friday and Saturday due to late night bar under our room (river side)

Great location and staff were amazing

Stayed in May 2025

Good value for money

Stayed in May 2025

We had an excellent night's sleep - comfortable bed and very quiet room.

Stayed in May 2025

The biggest let down was the fact the rooftop was shut but there was no notification of this prior to our stay. The road noise was constant but a lot worse over the weekend. Wise we requested a room on a higher level to reduce some of the noise

Hotel staff are friendly and helpful. Big room with a big bath and comfy bed

Stayed in April 2025

No restaurant available. Only breakfast available by a subcontractor. Rooftop bar was closed for renovation

Location

Stayed in April 2025

4 people in our room and each day housekeeping only left 2-3 towels and 1 or 2 washcloths.

Walking distance to the cruise terminal and all the major attractions in midtown manhattan.

Stayed in April 2025

No slippers, phone Chargers

Room was lovely, bed was very comfortable.

Stayed in April 2025

Overbooked by booking and hotel

Stayed in April 2025

Was traveling with 4 people total in one room. The bathroom was not as private as I would have liked. A heavy frosted glass wall and sliding door wasn’t much separation but we made it work. The handle for the glass door needed fixed and the staff was accommodating. Did have to keep asking for towels even though we had turn down service daily.

Hotel location was great! If you need to drive into the city this location was as easy as it gets! I am from the Midwest and was driving a minivan. It was located near several car dealerships and a Fed Ex distributions center - overall felt safe not super busy with people on the street. Queen beds in NYC is not easy to find in this price range either. Room was clean and spacious. Beds were comfortable. We stayed Sunday-Wednesday so the street noise was minimal but I could see how it could get noisy on the weekends.

Stayed in March 2025

Our second time there. Unfortunately, work was being done on the rooftop restaurant/ bar area, so there was a fair amount of noise (stopped around 5:30 and did not start until 7:30 the next morning). We had been looking to go to the rooftop bar for a nightcap, but that was no possible. That would not be enough to prevent us from coming back. The staff was very friendly, and the breakfast was extraordinary.

Stayed in April 2025

tv too small, shower leaked water all over floor into the bedroom

employees! breakfast restaurant beds really comfortable, the decor, the view

Stayed in March 2025

Very disappointed that the rooftop bar advertised when we booked was not open, despite receiving a message from the hotel offering g a choice of Hudson view which I accepted and they said was blocked for us we did not get this - when questioned I was told this was a paid upgrade but not what the message said . Manager said would try to move us next day but once unpacked this wasn’t an option for us. Also was not aware of $45 amenity feee per day at time of booking which I felt was steep for WiFi and gym access.

Great location and heritage . Room size excellent for NYC. Friendly staff at check in desk .

Stayed in March 2025

The suite we stayed in was excellent. We had a small leak one evening and staff sorted it exceptionally quickly. This demonstrates the high service offered. Friendly and helpful staff. The hotel itself is a haven away from a lot of the frantic New York way but close enough that you can reach places like time square quickly by foot.

Stayed in March 2025

We were on the street side so it was somewhat noisy at times. Also we could smell the odour of pot coming through the vent on occasion. Not against smoking pot, just against the pervasive smell.

Great little hotel and fantastic reception by staff. Proximity to Sullivan Street Bakery: We went there for breakfast every day. As foodies it was one of our highlights. Thank you to our concierge for pointing us in that direction. And a high five to Landmark Tavern across the street. If you don’t want to go far for good food, go to the Tavern. Ladtly, the beds were very comfortable.

Stayed in March 2025

Great staff, location and hotel facilities

Stayed in March 2025

The restaurant was not open, although there are restaurants on 10th Avenue. There is an in-house option for a continental breakfast. The room had a great view, corner on the 17th floor. It is a room being upgraded. There is a shower curtain for the shower instead of glass doors, the safe was low batt so I could not use it, the drapes are not properly hung (the panel ends were hanging), the phone was missing a face plate, the clock showed wrong time, and a chunk of tile missing at the entrance inside.

Excellent location for people taking a cruise. The terminal is walking distance, about 5 minutes door to door. I had a medium-sized luggage and a carry-on, the sidewalk was fairly smooth. It was not difficult to do. The bed and pillows were comfortable. A fairly large room.

Stayed in January 2025

There were no amenities available. No restaurant, nowhere to grab a coffee or breakfast, or have a cocktail. A rooftop bar and seating area would have been nice, but was not in place when we were staying at the hotel. I was told that they were in the process of setting these services up, so perhaps this will no longer be an issue.

The size of the room was unexpectedly large....particularly by New York standards. The view was fantastic. The location was perfect for us. We were walking distance from Times Square and just around the corner from our cruise ship. Couldn't have been better

Stayed in January 2025

windows on road side overlook a night club - very noisy at night - got to sleep at 4am

big, clean room with walk in shower

Stayed in December 2024

Staff seemed annoyed to be there. Very unwelcoming environment. Staff was rude anytime they were asked Anything. I was there for the Westminster dog show, came back after 7 years to this hotel and it just felt very uninviting,

Liked that it was close to Javits center

Stayed in February 2025