Upon check-in, we were assigned a room on the 8th floor. Knowing that the elevator was quite slow, we asked for a room on a lower floor. We were then assigned a room on the first floor. That room is close to the lobby area (it's a small hotel) and one of the staff who has a BOOMING voice was speaking loudly until 11 p.m. We asked to be moved again the next morning and were moved back to the 8th floor. There you have it. There weren't many people in the hotel that week, so the slow elevator wasn't such a problem.

Hotel is conveniently located near the theatre district, Lincoln Center, and Central Park, plus subway lines. It's also very quiet, especially for being in such a busy area. Lots of good restaurant close by, in addition to museums. I also like the little lounge on the 2nd floor where we can get coffee and tea, and there's also a table in case we get takeout food.

Stayed in January 2026

For breakfast just pastries

Location is great

Stayed in January 2026

NONE

Nice big room, comfortable and well appointed.

Stayed in January 2026

I would have gave this hotel a 10, if it had more space. We didn't have anywhere to put our things. Most of our clothes stayed in the suitcase or in the window and the bathroom had very little space as well.

I loved the location, the hospitality of the staff, and the convention parking next door.

Stayed in December 2025

The rooms are tiny. I know this is expected with New York but we have stayed in time square before and the rooms were sizable. These you could barely open the door with your luggage. Our heat got stuck and we had to get a window opened. Some of the staff were not extremely helpful or friendly.

The location was great just a short walk to most things. Some staff were extremely friendly.

Stayed in December 2025

Dirty floor and the small water line of shower

Location, the bed and the breakfast.

Stayed in December 2025

No kettle in the room, elevator was extremely slow, we ended up using the stairs most of the time.

Fantastic location, clean and modern. Room was a fine size for a few nights

Stayed in December 2025

Continental breakfast was a bit lacking. Maybe small plates for pastries? Jams? Honey? Oatmeal always easy. Dried fruits? Nuts?

Location, staff were excellent. Friendly and helpful.

Stayed in December 2025

bathrooms are way too small. Morning breakfast/snacks need a boost!

Location and staff

Stayed in December 2025

The lobby is small and gloomy but the rooms make up for it. Lots of work going on outside which is annoying

Great location near all the good spots in NYC. The subway, Central Park etc. The staff were very friendly it felt like family. Small boutique hotel and our suite was very nice

Stayed in November 2025

The bed was a little too firm and that’s just a personal preference. Everything else was wonderful.

It was a nice little breakfast. The pastries were good and they had yogurt and some fruit and cereal. The lounge was cute that they set up their little breakfast in and it kept us full until lunch:) Super close walk to Times Square and Central Park. Hopefully we can definitely stay here again!

Stayed in November 2025

No complaints.

Great location in the upper midtown area, close to all the action and restaurants. The hotel/room was a very neat and had everything that was needed. Great for solo business travellers, or easy going couples.

Stayed in November 2025

Breakfast was a swing and miss! Every time we walked to the breakfast room, the baked goods were gone. Good coffee and fruit though.

The location was perfect for our plan to attend dinners, theaters and Central Park. The bed was fine, good mattress. We had the mini suite that was very comfortable.

Stayed in November 2025

The decor was wild but fun and the lift quite slow ( I suppose in keeping with an old building). The hotel was expensive but at the lower end of properties in New York.

The location was terrific! Between Broadway and 7 th Avenue and Times Square and Central Park gave you easy access to theatres, museums, subway and lots of attractions. There were 5 good restaurants almost next door! The staff were very helpful and friendly. The room was small but had everything you needed. The breakfast provided was simple and basic but saved a cost in a very expensive country.

Stayed in September 2025

The wifi was very slow as the day went on. Also, even though we turned off the heating, the small room still got warm and stuffy. The carpet was a little tired.

The location of this hotel is fantastic. Walking distance to lots of places to eat, Time Square and many theaters. The front desk staff and bellman/security people are friendly, helpful and their biggest asset. We loved having the grab and go breakfast and beverages available on the 2nd floor lounge. We also made use of the lounge a number of times to just hang out and enjoyed having that space. The room and bathroom was clean and the bed was firm but comfortable.

Stayed in November 2025

The elevator wasn't working, check-in was late, not until 3 pm, earlier check-in was only available for an extra charge. The hotel is a bit old.

A very nice place, delicious pastries for breakfast and friendly staff.

Stayed in October 2025

Construction next door, no heat until November (but they did give us a space heater), token breakfast.

Great location, near several metro lines and attractions.

Stayed in October 2025

Sound proofing is lacking/non-existent

Location and cleanliness

Stayed in October 2025

Slight dog smell

Excellent Location, spacious room.

Stayed in October 2025

Friendly staff, location

Stayed in October 2025

Booking.com advertise this hotel with breakfast. However they do not offer breakfast, it is 'grab and go' coffee/pastry/yoghurt from the lounge (if there is enough pastries) Our greeting on arrival was terrible, the lady, without saying hello or welcome, immediately told us the room wasn't ready even though we arrived at check in time, upon being asked why, she said because we've been busy so the rooms aren't ready- no apology etc. Turns out she wanted to clock off her shift, as the room was ready- she just didn't want to check us in. Meanwhile the rest of the staff couldn't be more friendly/apologetic for her attitude and we're all very helpful. Aircon is ridiculously loud, but it's kind of a white noise once you get used to it. No mirror in room, only in bathroom. Room was slightly too small if living out of large suitcases/nowhere to put cases and no clothes storage. Scaffolding currently up all round hotel entrance. Horrendous smell outside, but not related to the hotel.

Location was perfect, room was clean and comfortable

Stayed in October 2025

Breakfast that was advertised was just a few cakes and fruit. Lobby area and lift was in need of major overhaul and renovation. Scaffolding next door and general area at the entrance was very poor and unsightly.

Location was great for our needs Staff were very helpful and friendly. Superior room was lovely and big

Stayed in October 2025

Great location, easy subway access, walk anywhere Wonderful desk staff.

Stayed in October 2025

The breakfast they advertised was not really very substantial. They had a few pastries and a small selection of cereals. If you were not down at 7am precisely these had mostly gone and there were several times we were waiting for pastries to be replenished. Looking back at historical reviews this has been an issue at the hotel for a while. It is not a major problem, if you are expecting it, but if you were hoping to get a substantial breakfast to fuel a full day of sightseeing, this is not what is available at the hotel.

Location was great. Staff were friendly. Room size was fine.

Stayed in September 2025