I was booked to be at the hotel for several days. I went to my room one night after visiting my daughter at menlo park and was startled to find others in my room and my belongings were gone! This absolytely shocked me, scared me (where ws my stuff) and truly was unacceptable. I loved this hotel. but they never compted me for their error. And, I was missing confidential papers that were taken from my room

I liked the rooms, the room service, the staff

Stayed in April 2025

it can definitely use a renovation, room AC is extremely noisy, also the the coffee shop is inadequate

historical vibe, great staff, great neighborhood

Stayed in April 2025

Everywhere you walked it was at the top of a hill! Also the rooms and bathrooms are quite dated

It was absolutely beautiful on the inside - gorgeous building snd entranceway. The rooftop garden was so lovely to sit in. The staff were so lovely and kind

Stayed in April 2025

We had a wonderful 3 nights in Fairmont. Upgraded to suite at a discount and it was worth every penny views of SFO were amazing. Staff very helpful and Nob Hill great location and very safe

Stayed in April 2025

Be sure you don’t eat at the restaurant. At least don’t order the pasta! Was the most disgusting pasta we had in our life! Poor quality ingredients, terrible!

Beautiful room with the most beautiful view of San Francisco. We loved the Le Labo products!

Stayed in March 2025

Expensive. Also the parking fee is absolutely outrageous.

Accommodating staff and beautiful balcony suite with outstanding view.

Stayed in February 2025

Sixt Car Rental in the hotel

Stayed in February 2025

This was our fourth time staying at this particular Fairmont. But nothing was up to a five star hotel standard! Our room was dusty, the alarm was never said to the correct time. They were no slippers in the room. When we inquired about them, they said you should ask “they’re not automatically left in your room”!!! The reading light on my side of the bed was not working! Another light in the room was not working. Furthermore, when we brought it up to the front desk staff, we were told that since you booked your reservation through a third-party, there’s nothing we can do for you. Maybe next time when you come and stay, we can provide you with better service. Frankly, there would NOT be a next time! This is not what you expect from Fairmont!! in the morning when we wanted to leave our luggage. There was nobody to help, my husband ended up going outside and bringing the luggage carrier!!! so much for staying at a five star hotel!

Beautiful historic hotel with a gorgeous lobby.

Stayed in February 2025

All the hidden added extra fees vs the quote for the basic room price.

We paid for an upgrade and view was absolutely worth it!

Stayed in January 2025

Heating of the room was noisy and was not sufficient to keep the room warm. Duvet was not fixed to the cover.

Location was perfect.

Stayed in January 2025

Did not make our room one night, no water in the room, we were not expecting this

Location!

Stayed in January 2025

All the extra fees. Using the gym is extra. It is a bit annoying

Gorgeous hotel with lots od history. Staff was attentive helpful and accommodating. Rooms were spacious and well laid out.

Stayed in January 2025

We enjoyed our room and the view.

Stayed in January 2025

Loved the property but wished there were more places on property for communal conversation and gathering.

Rich history. Loved the Tonga Room. Enjoyed tea and the pianist in the restaurant. Property is well located for what we wanted to do

Stayed in January 2025

"resort fee" was an unpleasant surprise. this is not a resort!

Stayed in January 2025

There were no waters in the room and I had to jump through a couple of hoops to get wifi.

The view could have been better. I overlooked an alley with other buildings.

Stayed in January 2025

Shower water took a while to get hot.

Comfortable beds and linens. Beautiful views of the city. Classic furnishings to compliment the historic hotel.

Stayed in January 2025

We wish the breakfast in the area downstairs would have been better for the cost. It was over $120 for two of us to eat at a breakfast buffet that was mediocre at best. This was our only negative experience.

The Fairmont always feels magical; especially at Christmas. We love the history and the central location.

Stayed in December 2024

Showing age in parts. Peeling wallpaper, water pressure. Bathroom is dated. Hotel is due for a refresh.

The hotel is a classic San Francisco staple. Staff is great and friendly. Quiet rooms.

Stayed in December 2024

Food at Laurel Court needs something "special". Prime rib was cut a bit thin for the $75 price tag. Brunch was good, but not excellent for the $45 plus all the other extra costs they tack on to the bill.

The hotel is a beautiful work of art. There is a regal feeling when you step onto the Fairmont establishment. The hotel had its grand christmas tree and wonderfully fragrant gongerbread house. The stary was great! We had an excellent hamburger from room service at 12:00pm. It was hot, juicy and delightful. The fries were excellent and crispy as well. The dinner and breakfast brunch at Laurel Court seamed a bit dull and overprices in comparison to the food from room service.

Stayed in December 2024

We were a group of friends and there was really no place to sit and talk. The lobby was full due to Christmas (understandable), but there are no places to sit and have conversations. The bar was either closed or full. Plus, you are located in a food dessert and there is no place to get a light meal in the afternoon because the dining room was only serving special Christmas Tea and room service said it would take at least 2 hours to get food to you. It's a steep walk to/from the hotel and any other food locations are generally a taxi ride away. The one area to gather closed at 10.

Room was very comfortable, view was great. Nice big bath tub to lounge after lots of walking.

Stayed in December 2024

Somewhat pricey though it’s such an historic property that it is warranted

Historic. Beautiful. Upscale. Excellent location. Safe.

Stayed in October 2024

I understand the reason you have a mandatory tip but if would be better if you added it to the bill as a service charge that was built in rather than being chased for it. Parking very exxy but could find places nearby so it was ok to do that.

Beautiful room, lovely historic property and we were lucky to have space and a gorgeous view.

Stayed in December 2024

Parking was $80 for one night.

Price and location.

Stayed in November 2024