was surprised there were no in-room coffee options like an espresso machine, and water wasn’t complimentary — something most hotels of this level usually offer.

Spacious rooms, incredibly comfortable and large beds, and a fantastic location. Highly recommend for anyone looking for comfort and convenience in the heart of New York.

Stayed in May 2025

Our room didn't really get any sunlight so was a little dark but we didn't really spend much time inside apart from sleeping.

A great hotel in a fabulous location, offered free bottled water at reception at any time and free wine every day between 1pm and 7pm! The food in the hotel restaurant was lovely - had a breakfast and a dinner there during our stay when we were too tired to go out anywhere else. The staff were super friendly and helpful. Beds are very comfy and it was clean and the turndown service each night was a lovely touch. Would stay again.

Stayed in April 2025

Maybe the closet could be better size, but there are shelves in the room so everything can be put out of the suitcase.

We like the location of the hotel, everything is close by but it is not a busy street. Room was good size with huge TV, bathroom was really nice with a bath, beds were perfect to get a good night sleep after running around all day long. Staff was amazing and helped with all our requests immediately.

Stayed in April 2025

Spacious room, friendly staff, great rooftop views, food was great.

Stayed in April 2025

The room was nice but was a bit too dark.

Friendly and helpful staff. Our room was quite big.

Stayed in April 2025

Incredibly positive experience at the Refinery Hotel in NYC. The room was great and well stocked. Every staff member we encountered was friendly and helpful. Could not have asked for more. Also had a fantastic meal at their onsite restaurant, Parker and Quinn.

Stayed in April 2025

Nothing comes to mind

The property was very nice and set up well. Rooftop bar was a great feature and the location was great for our visit

Stayed in April 2025

fantastic location for time square or areas around. very conventient for all kind of transportation

Stayed in March 2025

I wish there was coffee served in the lobby in the morning. It was easy enough to go across the street to a coffee shop, but it’s a nicer touch and more convenient to take the elevator downstairs and have grab and go coffee available.

Great location near Bryant Park and short walk from Grand Central. Room was very comfortable and nicely decorated. Plenty of room and lovely, good-sized bathroom. We did not eat breakfast there, but Parker and Quinn’s menu looked very good.

Stayed in March 2025

See above

There was a smell on the 8th floor that was rancid. The room was nice enough. But I couldn't stay in there too long. The hallway was worse. Very bad. The front desk was nice enough but didn't really know what was in the room in terms of electrical outlets. He also sent me to what was likely the worst restaurant recommendation in NY. They need to train their staff better.

Stayed in March 2025

My room was a bit dusty, Mainly on the picture frame and behind the small tables beside the bed. It wasn’t a bad room, but I expected a bit more attention to detail for the price.

The location is excellent. Bryant Park and many City attractions are within walking distance. The room was good, and the hotel's showers were fantastic.

Stayed in February 2025

Nothing

Beautiful decor, clean, friendly, allows pets

Stayed in February 2025

I stayed for one night on a weekend, the hotel is quiet, clean, big rooms, comfortable bed and beautiful ambience, it was also quiet despite the fact it’s in the middle of Manhattan. The rooftop was great.

Stayed in February 2025

Only one “complaint” the bed was a bit lumpy, high in the middle lower in the sides. Maybe it was just the one in my room. It won’t stop me from staying here again though.

Check in, bar area, jazz entertainment, location, friendly staff, big shower.

Stayed in February 2025

The furnitures old, no privacy the room next to me was lady she wear a high heels and the voice was very clear. My room location located to the offices and the lights from this offices very bothered me.

The people who work in the hotel they are so friendly and helpful.

Stayed in January 2025

Toilet is so old !!!! There is no place to put clothes or makeup or anything in toilet Door of toilet is transparent I felt uncomfortable using this toilet when someone is inside the room. Tbh this can be 4 star hotel not 5

Location Clean

Stayed in January 2025

Nothing

Great location rooms very spacious rooftop bar and restaurant were superb!

Stayed in January 2025

Nothing

Fantastic experience. Staff was wonderful. Extremely spacious rooms (and bathroom!), especially by New York standards. Beds are comfortable, room on a low floor was quiet. Convenient location for access to other areas of Manhattan.

Stayed in January 2025

I was not sure about the Hotel to begin with. It seemed very dark, a bit too quirky for my taste, with a weird picture on my bedroom wall. Was it trying to be too clever, too different, providing an experience rather a comfortable setting? However, the Hotel really "grew" on me and I was really enjoying my stay there by the time I left. It felt very warm and welcoming. I enjoyed arriving at the dimly lit reception with its jazz music (sometimes live). The staff were so friendly and helpful. I enjoyed retreating to my room along the snaking corridors with their bewildering chequered patterns. I loved the roof terrace with its views of the Empire State building, and we had coffee and a snack there. We ate in Parker and Quinn restaurant. The hotel used to be a hat factory and I enjoyed the nods to its industrial past incorporated into the boutique hotel. The location is great.

Stayed in January 2025

Quite expensive

Great location Rooftop bar Big rooms

Stayed in January 2025

Location. Jazz bar. Service

Stayed in January 2025

It should be cleaner. Housekeeping on our floor was mediocre. For such nicely decorated hotel, the rooms should have been cleaner. It is sad. It wasn’t dirty but you can definitely see it could have been cleaned way better.

Location, staff, room size.

Stayed in January 2025

No view Looked out on air conditioner and enclosed area

Rooftop restaurant great Food wonderful Location very good Inside Room and bathroom very good

Stayed in December 2024

Brilliant hotel. Close to the action. Well appointed and fantastic restaurant options.

Stayed in December 2024