We really enjoyed our stay at this hotel! The location is perfect for exploring the old part of the city, and the service was outstanding. The staff were exceptionally polite and friendly, making us feel very welcome throughout our stay. The food was also excellent, and to top it all off, we even received a thoughtful souvenir from the hotel. We highly recommend this place to anyone visiting the area!

Stayed in May 2025

A big thanks to the team. Everyone was very helpful especially Katharina at the reception. A great place and location to stay when visiting Hanoï. You can hear the train from the hotel so you can run to see it when it is about to arrive 😀

Stayed in May 2025

Lovely hotel, clean and well located. An excellent stay overall. Particular gratitude to the lovely Rose who helped us with everything we needed.

Stayed in April 2025

The hotel is well located and clean. The breakfast is served on the rooftop and is quite good.

Stayed in April 2025

Air con was a bit temperamental

Stayed in April 2025

Nothing really to mention.

Perfect location in the heart of old city. Staff members were kind and full of assistance. Many thanks to Mr. Austin who took care of us.

Stayed in April 2025

The property is a little dated and the plumbing on the 7th floor had loud water gushing sounds that appear to be coming from the pipes in the ceiling. We didn't like the food at the rooftop restaurant, it just generally a let down compared to the rest of the property.

The check in was seamless. Great customer service from the guy who checked us in at night. He was the only one that asked us if we require another room card which was very thoughtful. This doesn't seem a given in Vietnam. The breakfast was limited but the food was of great quality.

Stayed in March 2025

The staff was extremely helpful and friendly.

Stayed in March 2025

Breakfast spread felt slightly limited.

Staff were excellent, very helpful and welcoming. Special shout out to Mr. Austin at the front desk who was exceptional and always ready to help.

Stayed in March 2025

Excellent breakfast in a lovely setting. Great service from the reception, especially Austin went out of his way to help us out!

Stayed in March 2025

Nice, clean hotel. Location close to Train Street. We had a room facing out. Somewhat noisy at night and from around 8a. Breakfast was excellent! Service wonderful! The front desk is very helpful!

Stayed in March 2025

The restaurant was a bit bland and the bar closed early.

Staff were very friendly and couldn't do more to help us. The room was well presented and excellent.

Stayed in March 2025

Water pressure in the showers is low.

First class service from Austin, Ling and Billy. Especially from Austin who is a class above, ensuring we have dinner reservations and activities are in order. Not an easy feat considering as there are 8 of us. Location is perfect and is shielded from the usual noise as it is off the main roads. Easy access to food and walking distance to Sword Lake. They even have bicycles to use if you are brave enough to cycle in the Hanoi traffic. Breakfast is good although it can get a little boring as we were in the hotel for a total of 7 days.

Stayed in March 2025

Great selection for breakfast. Friendly and helpful staff. Spacious room. Within walking distance to Lake and major attractions.

Stayed in February 2025

Water pressure for overhead shower is poor.

First Rate service especially from Austin and Ling. Super helpful and gives great suggestions on where to eat. Austin even helped us to book a cab to the train station. Location is great and it is on the quieter side of the Old Quarter. Easy walking distance to many local attractions.

Stayed in March 2025

Breakfast wasn't the best: very poor selection of cereals - only cornflakes and chocolate type cereal. Should provide porridge oats and muesli at very least too. Potted yoghurt would be good too.

Fantastic, friendly and helpful staff. Room was very good: plenty of space, nice balcony with city view (6th floor). Was very clean.

Stayed in March 2025

Room size was tight

Breakfast had good choice of food Location excellent

Stayed in March 2025

Service was amazing location brilliant close to train street loved it

Stayed in March 2025

Nothing.

Super location yet calm and quiet in amongst the chaos of Hanoi Old Town. Staff were exceptionally helpful and friendly. The room was clean and comfortable. An oasis.

Stayed in March 2025

Location was great. Breakfast had a good variety. Staff were very helpful! Room was a little small, but clean and comfortable,

Stayed in February 2025

Very nice staff, very accommodating. The breakfast was good. Comfortable bed, good shower.

Stayed in February 2025

Located in the middle of the city center, very close to train street and everything within walking distance. Breakfast is amazing, same for the service of the staff. We had a late train to Hoi An and when we were waiting in the lobby we got some tea and they offered us even a shower. Normally I wouldn’t write a review but we had such a good time that they deserve it :-). Would definitely recommend staying here!

Stayed in February 2025

The most comfortable bed I’ve stayed in, lovely spacious room and friendly staff. Also a really central location in the old town- right near train street

Stayed in February 2025

The one thing was that our toilet had a slight leak when we arrived but not a big deal for us.

We thoroughly enjoyed our stay at this hotel, we had just finished the Ha Giang Loop and were looking to unwind a little. This hotel provided that in abundance, the bed was soft and the comfiest we have had in Vietnam. Large kingsize pillows and robes and slippers. The room was clean, spacious and everything we could have needed was provided. We did our washing here as well, dropped it off at 9:30am and received it back by 6pm washed and dried as well as folded (100k VND per KG). Bathroom had everything in it too, large waterfall shower which was hot and had amazing pressure. Furthermore, we used the spa facilities (sauna and massage) the sauna was £12 for about 45 minutes usage and Binh gave my partner the best massage she has had on our 2 month trip around SE Asia. They also provided tea, watermelon juice and cold fruit prior to the spa. Breakfast on the 8th floor was delicious and had so many options. Reception in general were so amazingly kind and thoughtful, they went above and beyond at all times, providing us breakfast to take away, as we were leaving before 6:00 and they even called our Grab driver to ensure we were picked up and dropped off at the correct locations. Unfortunately didn’t get this receptionists name but he was an absolute gent!

Stayed in February 2025