ok

Stayed in April 2025

Slightly dated but we didn’t really care.

Located slightly away from the hustle and bustle of the old quarter. Only a 15 min walk to old quarter main attractions. Great location and staff.

Stayed in April 2025

Absolutely nothing!

Although the rooms were older, I really appreciated that all the basic amenities were taken care of (like the bathrooms, beds, table space and hot water) and that there were ample hangers and lots of space to hang out clothes and put our things comfortably. The rooms were also really clean and the hot water was working just fine—we could shower and enjoy soaking in the bathtub without the water running cold halfway through washing our hair, like in the hotel we were at just before. The hotel itself was very nicely located in a more peaceful part of Hanoi and next to a few nice restaurants, including local food, but not too far at all from the Old Quarter where most of the attractions are. The famous jazz bar is also just about 11 minutes’ walk from the hotel. We really appreciated the professionalism of all the staff. No one made disrespectful personal comments unlike in our previous location. Staff were clearly properly trained as employees who understood that they were working in a hotel and the people they were providing customer service to were guests. We have discovered that this is something we cannot take for granted, although it seems so basic.

Stayed in March 2025

The Hotel is old. Rooms needs a refurnish. Room Carpets were dirty and ugly to step on.

Good location. Good service, all employees very kind and responsive.

Stayed in February 2025

Free wi-fi was rather poor, I had to call the reception three time before it was fixed.

Stayed in January 2025

no complaints, all was good

this was my third stay at Hilton Garden. Ut is comforting to walk out if your hotel and not struggle with scooters parked everywhere. The hotel is a short walk to Old Quarter. convenience store across the road and good eateries not far away

Stayed in October 2024

Rear rooms look out into not a good housing area

Reasonably good location. Very nice breakfast and great staff

Stayed in February 2024

Booking.com - confusing terms when booking 2 rooms like breakfast for one room only thinking that it is complimentary breakfast but actually not.

Central location

Stayed in January 2024

Pillows smell like sweat Tv reception bad Need more coverage of sport channels, i couldn’t watch one of the biggest football game of the year and disappointed me Man city vs Liverpool

Clean rooms Friendly staff

Stayed in November 2023

housekeeping needs to improve

location and laundry services

Stayed in September 2023

It’s clean and comfy. Very well located.

Stayed in July 2023

Not exactly dislike but the breakfast could have been better with some more varieties. Noted the staff is very friendly and approachable.

The friendly staff, good customer service. Hotel Is well located within walking and interesting tourist places.

Stayed in June 2023

Great location near (short walk) Philippine embassy

Stayed in May 2023

Small gym

Helpful staff

Stayed in March 2023

Although we left our towels hanged every other day to reduce their washing and support Hilton’s green scheme, they were changed daily.

Quiet location in the Old Quarter, spacious rooms and a good restaurant offering tasty food.

Stayed in October 2022

Nothing to complain about. It'd be great if they can provide the 2 water bottles in bigger sizes especially during the warm and humid days.

The eggs and pho were freshly prepared at the booth. There were also fruits and pastries. Serves coffee and tea as well.

Stayed in June 2022

Poor Customer Service

Nothing

Stayed in February 2025

The suite room size which is very small for a suite. It’s much smaller than the suite in Melia hotel.

The staff are exemplary and the location is ideal, close to restaurants (bún chả Obama, chicken pho …) and street food vendors.

Stayed in April 2024

in the 4th floor (!) you cannot see the daily light - you are feeling encapsulated

ok, but not exceptional

Stayed in December 2023

Nothing all my needs were met.

The staff were wonderful

Stayed in October 2023

Dated rooms and glasses were not very clean. Probably would not stay here again in future.

Generally okay hotel but quite dated. Not super close to main centre but close to office buildings.

Stayed in August 2023

Nothing

A fantastic hotel, very close to the Hoàn Kiếm Lake (10 mints of walking only). The area around the hotel is full of perfect food options and shopping stuff. The rooms are very clean, and very quite which is a great thing for a business traveler. I want to thank Nguyen and Nhi for their support and professionalism, I really appreciate their effort.

Stayed in August 2023

Nothing

Did not have breakfast.

Stayed in February 2023

receptionist couldn’t find my booking and then mistakenly provided another booking of other customer which drove a very long check in process. Facility is old which makes the hotel a bit overpricing. I guess people pay for the location mostly

good location

Stayed in January 2023