The hotel was clean, although we did notice some ants in the room. The rooms themselves were on the smaller side; if you're traveling with kids or lots of luggage, be aware that the apartments aren’t very spacious. One of the challenges we faced was communication – only about two staff members spoke English at a communicative level; the rest struggled to understand even basic requests, which made things a bit difficult at times. A few practical tips: keep your windows closed at night unless you want to be woken up by barking dogs and roosters in the early morning hours.

We stayed at this hotel in Sapa as a family of four (two kids aged 3 and 9), and overall, it was a good experience. The location is excellent – just a 2-minute walk from the lake and about 5 minutes to a large shop, which was very convenient. One unexpected benefit was its proximity (also just 2 minutes) to the local medical point – essentially a small hospital – which came in handy when our child had an accident and needed stitches. Note that you need to be on at least the third floor to get a proper view, which might be important if you’re expecting scenic vistas. Breakfast was decent, offering a mix of Asian and European options. Despite some small inconveniences, we had a pleasant stay

Stayed in April 2025

The picture shown is not the same as property.. however its a decent play to stay

Stayed in April 2025

We were seniors of age 70 above. climbing steps was troublesome. Should have exelator or lift

Stayed in March 2025

Nice hotel with good breakfast

Stayed in January 2025

there are no elevators to get to the top floors

view from the room was good

Stayed in October 2024

Not very clean, towels stank a bit

Breakfast options, comfortable stay away from tourists

Stayed in December 2024

With early check in (which you pay for) you don’t receive breakfast

Good location, big spacious rooms, nice bathroom

Stayed in November 2024

They were still doing building work, so had to be careful of workers carrying equipment. Very steep steps

The view from the hotel was spectacular, lovely outdoor seating area outside your room. Staff so helpful and friendly.

Stayed in November 2024

We don't like climbing up to the room by stairs up to 7th and 8th floor. The stairs should have been covered/roofed with polycarbonate sheet at least. The hassle part was during rainy moments, the stairs are slippery and prone to hazard.

We like the location very much, very accessible. Rooms were huge and veranda is okay. Breakfast Buffet was good and value for money indeed. Staff especially, Mr. Le Van Dung is very accommodating of our requests.

Stayed in July 2024

There is no elevator so you can’t enjoy the stay because a long stairs

The yard in front of the rooms

Stayed in July 2024

Breakfast dishes cleanliness can be improved, need to cover food items. The room size what was advertised (30 Sq m) is not matching the allocated room size. My room size is around 20 sq m.

Overall stay is ok. The location is OK. Not far from sapa sun plaza( sapa square) . Around 1 km.

Stayed in June 2024

I booked 2 rooms with mountain view, but we got a restaurant view instead. It would have been much better if they told us beforehand so we can consider upgrading our rooms. If you really want a view, ask for a room on higher floors than 3rd floor. There is no elevator, so if you're travelling with kids, old people, or lots of suitcases, you might want to consider another place. The property is lovely, but it needs serious and thorough upgrades and maintenance since the furniture are old, especially the bed. It squeaks every time someone just pretty much touch it, which is annoying after a long day of walking and exploring. The mattresses are not comfy at all, so were the pillows.

The buffet breakfast is amazing. We got 2 rooms next to each other as requested, which is wonderful. However, 1 room is obviously much smaller than the other one. The staff are all exceptional and made us feel as welcome and cared for as possible. Everything is within walking distance, and I love the flowers all around the property.

Stayed in February 2024

The corridor is scenic, the breakfast was amazing and so are the staffs.

Stayed in January 2024

The tour ticket was more expensive than the real price

Not much options and not fill up when it run out.

Stayed in January 2024

All is fine

The room is big and suitable for family Close to the sapa center with also many restaurants around. The view from the room is very beautiful

Stayed in December 2023

The beds and pillows were too hard for my liking so it was a bit of a struggle to sleep. The bathroom although clean and well stocked lacked proper ventilation so it smelt quite damp.

I really enjoyed the view the most. I didn't expect the rooms to have such a great overlook of the City. It was Central but no too close to the main hustle and bustle which made it nice and quiet at night.

Stayed in November 2023

The morning breakfast was plain and uninteresting. the morning food was cold when serving

The hotel is clean and comfortable, it is located just beside the Sapa lake with eateries around.

Stayed in April 2023

The location near with sleeper bus station only 300 meters...The room was homey, i like it. Breakfast was good. And the staff very helpful and nice.

Stayed in March 2023

lots of steps, food isn’t warm enough for the cold weather.

friendly staff

Stayed in October 2022

Didn't really like the breakfast, personally. Cleanliness could have been better. There was some hair in between the sheets which makes me wonder if the sheets were changed prior to the previous user. And also the humidity and temperature made it really hard to dry our towels, so having a good bathroom ventilation would be good. Our air conditioning didn't work at first but the staff helped us to resolve that.

The location was great! Close to the main hub and also fairly near to a mart. The views are great and the receptionists and service are fairly decent as well.

Stayed in September 2022

Bed was very creaky and would wake you up if you moved in the night.

Great location lovely views over the lake friendly and helpful staff

Stayed in May 2022

In the centre and quit on a hill

Stayed in December 2024

No elevator and we stayed on 6th floor

The staff are helpful, informative and excellent services! Thanks to Mr. Dung helped me to early checkin. The location is great.

Stayed in October 2024

None

We had a fantastic stay at Sapa Village Hotel. We arrived early at 6 AM, and for an extra 300,000 VND, they kindly allowed us to check in early, which we thought was reasonable. The room had an amazing view, comfy beds, and the breakfast was delicious. Logistics were seamless both when arriving at and leaving the hotel. They also offered us tours and assisted us with transportation arrangements, which made our trip even easier. What we truly appreciated was their flexibility. They allowed us to store our luggage after checkout since our bus wasn’t leaving until 9:30 PM. We even got to relax in the lobby after returning at 6 PM before catching our bus. This extra hospitality made a big difference! Overall, a wonderful experience, and we highly recommend Sapa Village Hotel for their great service and comfort.

Stayed in September 2024