Reviews of Urban Bliss Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Luangwa Avenue Plot 8250, 00263 Kabwe, Zambia
#1 of 1 hotels in Kabwe
Guests' ChoiceReview Score
Based on 40 hotel reviews
7.3Score breakdown
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Cleanliness
8.2
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Comfort
8.0
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Location
7.4
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Facilities
7.9
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Staff
8.1
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Value for money
7.5
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Free Wifi
6.7
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Showing 1 - 25
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Reviewed: November 23, 2023
Chanika
Ireland11 Reviews6.0“Okay but not worth the price”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The costs compared to the facility seem too high and definitely the rooms didn't feel top rated. There's no decent views off the rooms, you just kinda look into neighbouring back yards.
Liked the breakfast
Stayed in September 2023
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Reviewed: March 3, 2023
Roy
United Kingdom10 Reviews7.0“Very comfortable accommodation but further work is needed to justify the premium price”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The property advertises itself as five-star and prices itself accordingly. It is certainly comfortable but guests expecting a five-star hotel will be disappointed. There is no lift. The AC unit in the room worked well but was quite noisy and needed servicing. Staff did not know how to correctly prepare some of the drinks on the menu. More attention to detail would improve the value proposition.
The hotel offers comfortable and safe accommodation in Kabwe. The restaurant offers an extensive food and drinks menu and the food we enjoyed was well-prepared and reasonably-priced. Well-maintained pool and gym are available.
Stayed in February 2023
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Reviewed: January 29, 2023
Tracey
United Kingdom3 Reviews8.0“Fantastic staff and nice clean property! Food good with giant size portions.”- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 12 nights
Breakfast was a little inconsistent and if you came after 9, sometimes there was not very much left on the continental buffet. Until the last two days of my 12 day stay, the music playing in the hotel was one track that played over and over again. It played in the corridor outside my bedroom very loudly and several times through the night keeping me awake all night with the torturous one-tune on repeat! I did complain a few times to no avail and in the end, asked to speak to the lduty manager who swiftly dealt with this, so thank you! No iron and ironing board in room - you have to pay to get clothes ironed even if you just want to take the fold creases out!
The staff were just amazing! They were so polite, helpful and kind. Housekeeping do a great job, the rooms are very clean! Food is very good but portions are very large.
Stayed in January 2023
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Reviewed: August 1, 2022
Jan
South Africa2 Reviews8.0“It was comfortable and save. We as a group were able to continue working while away from the office.”- • Business trip
- • Group
- • Standard Double Room
- • Stayed 2 nights
The waiter did not know which dishes on the menu was still available, and we had to change our order more than once after it was placed.
Breakfast was good. Would have been a bonus if it was part of the breakfast.
Stayed in July 2022
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Reviewed: May 30, 2022
Leo
Netherlands11 Reviews7.0“Qualtiy and expensive”- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Quite far from town centre. I forgot my glasses and the hotel did not find them.
Breakfast and room were great. Wifi as well
Stayed in April 2022
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Reviewed: May 15, 2022
Heidi
United Kingdom16 Reviews1 helpful vote7.0“Very nice but more expensive than advertised”- • Business trip
- • Solo traveler
- • Executive Suite
- • Stayed 1 night
- • Submitted from a mobile device
The price was double the price advertised
On check out You charged me twice the amount quoted on booking.com
Stayed in May 2022
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Reviewed: August 26, 2024
Roger
Australia129 Reviews15 helpful votes9.0“A great way to get rest and comfort”- • Business trip
- • Couple
- • Executive Suite
- • Stayed 2 nights
The wifi didn't reach our room so we had to go to the public area. For the price I thought wifi should be available in the room. The connection between booking.com and the hotel did not work. I had confirmation on booking.com but the hotel desk didn't get it. Fortunately there was a room available. This is the second time is has happened.
Everything went to make us comfortable: the staff were very helpful. The bed was extremely comfortable. High standard
Stayed in August 2024
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Reviewed: October 23, 2023
Jennifer
Spain13 Reviews4.0Disappointing- • Leisure trip
- • Travelers with friends
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Badly designed hotel; breakfast was a bit chaotic; room bathroom very poor design; hopeless rain shower, no surface for placing toiletries; no towel racks; terrible mirror lighting; TV too small for room size; terrible bedside lighting; keys for locking doors! Terrible reception, counter too high; v strong back lighting panels, difficult to see or interact with reception staff ....This was not a 4* hotel ...p
Stayed in October 2023
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Reviewed: October 13, 2023
Edna
Zambia14 Reviews2.0“Bad experience. If one must go there, pay the exact amount otherwise refunds are not guaranteed.”- • Group
- • Deluxe Double or Twin Room with Garden View
- • Stayed 3 nights
- • Submitted from a mobile device
The elusive attitude in resolving our financial issue, power outages and air conditioning that was not working properly. worst experience from a proclaimed 5 Star hotel…😢
The property overcharged us for our 3 nights stay and was quite hesitant to return the money. We spoke to a Finance Manager and another officer over reconciliations. Even after Booking.com had resolved the price of the rooms, they felt it okay to let us pay a high price. We left without our refund after many negotiations.
Stayed in October 2023
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Reviewed: July 22, 2023
Agness
United Kingdom15 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Solo traveler
- • Executive Suite
- • Stayed 1 night
- • Submitted from a mobile device
I was overpriced for the room as the hotel price and booking.com price differed. I also booked and paid for the executive suite 3 weeks in advance for 2 nights, but I got given a standard room, which was very disappointing. I informed the manager how disappointed I was with their service, he was apologetic however informed me that all the executive suites were fully booked and I expressed my dislike considering I had booked 3 weeks prior to checking in, he stated that it was a major error on their part. The manager was nice enough to refund me cash for the first night and made the first night a free stay as they had made an error of giving me a standard room instead of the executive suit which I had paid for. The manager also ensured that the error was rectified and that the executive room was made available the next day.
The staff were very helpful and polite
Stayed in July 2023
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Reviewed: July 20, 2023
Larry
Zambia43 Reviews1 helpful vote9.0“Great stay”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Breakfast
Stayed in July 2023
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Reviewed: November 27, 2022
Sipho
South Africa19 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Travelers with friends
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Payment at the hotel in their currency, more than the quote in Rand's.
Kindness of the staff
Stayed in October 2022
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Reviewed: September 6, 2022
Battykl
Zambia43 Reviews5 helpful votes4.0“Over-priced and disappointing”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
Room was not ready when we arrived. Mistake made with our spa booking. Tea/coffee tray left empty (except for sugar). Shower was COLD. Overcharged for the room. Mercy the receptionist tried hard to resolve all issues and was very polite and apologetic, but when she asked her manager to authorise the payment correction the unfriendly woman refused to meet the rate that was clearly quoted on booking.com, just kept telling us her computer says it should be more. Eventually we managed to resolve the matter (we reduced the bar bill by what we believed we were owed and refused to pay the rest), but it took ages and we already had a very long drive ahead, so we did not leave in the best mood. The manager never apologised once for any of the issues we faced and essentially caused an argument with potential regular customers over what eventually came down to less than $20. She ought to learn some customer service skills from her juniors! Given the high price this hotel charges, we really expected better. We won't be going back, which is a shame since it's conveniently located on a route that we regularly drive.
Most staff were fantastic, in particular Mercy provided excellent customer service and really worked hard to address all the problems that we faced.
Stayed in September 2022
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Reviewed: June 27, 2022
Anastsia
Zambia15 Reviews1 helpful vote9.0Wonderful- • Business trip
- • Travelers with friends
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The place to be in Kabwe, close to town good facilities and friendly staff. The food is great too.
Stayed in June 2022
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Reviewed: April 11, 2025
David
Zambia12 Reviews7.0Good- • Business trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
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Reviewed: October 14, 2024
Riaan
Namibia14 Reviews7.0Good- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 1 night
There are no comments available for this review
Stayed in September 2024
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Reviewed: October 10, 2024
Van
Zambia2 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in October 2024
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Reviewed: September 23, 2024
Matembo
Zambia6 Reviews7.0Good- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in September 2024
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Reviewed: August 16, 2024
Graham
South Africa35 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in August 2024
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Reviewed: July 27, 2024
Mutste
Norway17 Reviews6.0Pleasant- • Business trip
- • Family with young children
- • Deluxe Double or Twin Room with Garden View
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in July 2024
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Reviewed: April 29, 2023
David
Canada13 Reviews8.0Very Good- • Business trip
- • Group
- • Standard Double Room
- • Stayed 4 nights
There are no comments available for this review
Stayed in February 2023
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Reviewed: January 27, 2023
Dr
Germany36 Reviews3 helpful votes8.0Very Good- • Business trip
- • Couple
- • Deluxe Double or Twin Room with Garden View
- • Stayed 4 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in January 2023
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Reviewed: November 25, 2022
Constance
Zambia6 Reviews7.0Good- • Family with young children
- • Family Suite
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in October 2022
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Reviewed: November 4, 2022
Fionah
Zambia8 Reviews6.0Pleasant- • Leisure trip
- • Group
- • Deluxe Double or Twin Room with Garden View
- • Stayed 4 nights
There are no comments available for this review
Stayed in October 2022
Showing 1 - 25
