Please note, rooms are on the 3rd floor and there is no elevator on site. Guests may use the luggage storage space on the ground floor however large luggage cannot be brought up to the rooms on the 3rd floor. Please leave them in the luggage area on the first floor, Please separate your valuables and necessities into small bags, etc..

Please note this is strictly a non-smoking property.

Please note that children 12 years and younger cannot be accommodated at this property. Children who are 13-18 years old can be accommodated when accompanied by a guardian. Please contact the property for more details.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Bigtree Guesthouse您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

该住宿位于居民区，请客人避免制造过多噪音。

未满18岁的客人仅可在父/母或官方监护人陪同下办理入住。

不得因新冠肺炎（COVID-19）隔离目的入住该住宿。