• Apartments
  • Kitchen
  • View
  • Garden
  • Swimming pool
  • Washing machine
  • Free WiFi
  • Terrace
  • Balcony
  • Free parking
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Providing a garden, Heaven Hotel offers accommodations in Playa del Carmen. There's a private entrance at the condo hotel for the convenience of those who stay. The condo hotel provides rooms with air conditioning, free private parking, and free Wifi. The condo hotel provides guests with a terrace, pool views, a seating area, satellite flat-screen TV, a fully equipped kitchen with a microwave and a fridge, and a private bathroom with bath and a hair dryer. Kitchenware and coffee machine are also featured. At the condo hotel, all units have bed linen and towels. In addition to a year-round outdoor pool, Heaven Hotel also features kids pool. Playa del Carmen Beach is 1.1 miles from the accommodation, while Mayakoba Beach is 1.8 miles away. The nearest airport is Cozumel International Airport, 25 miles from Heaven Hotel.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (8.2)

Free Private Parking Available On Site

Reliable Info
Guests say the description and photos for this property are very accurate.

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Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
Bedroom 1:
1 full bed
Bedroom 2:
1 queen bed
Living room:
1 sofa bed
Bedroom 1:
1 full bed
Bedroom 2:
1 full bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.3
Facilities
9.4
Cleanliness
9.4
Comfort
9.5
Value for money
9.4
Location
8.2
Free WiFi
8.8
High score for Playa del Carmen
Select topics to read reviews:

See what guests loved the most:

  • Habib
    United States of America United States of America
    Heaven Hoten is clean, comfortable, daily room cleaning service and friendly staff.
  • Janette
    United States of America United States of America
    Clean, safe facility. Exceptionally helpful staff, especially Priscilla.
  • Eunice
    Mexico Mexico
    Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful thank you Adriana

Area info

Amenities of Heaven Hotel
Great facilities! Review score, 9.4

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Family rooms
  • Non-smoking rooms
  • 24-hour front desk
  • Terrace
  • Air conditioning
  • Daily housekeeping
  • Garden
Parking
Free private parking is available on site (reservation is not needed).
  • Parking garage
  • Accessible parking
Internet
WiFi is available in the rooms and is free of charge.
Kitchen
  • Dining table
  • Coffee machine
  • Dryer
  • Kitchenware
  • Kitchen
  • Washing machine
  • Microwave
  • Refrigerator
  • Kitchenette
Bedroom
  • Linens
Bathroom
  • Toilet paper
  • Towels
  • Guest bathroom
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Hairdryer
  • Bathtub
  • Shower
Living Area
  • Dining area
  • Sofa
  • Sitting area
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Room Amenities
  • Sofa bed
  • Clothes rack
  • Hypoallergenic
  • Mosquito net
  • Tile/Marble floor
  • Private entrance
  • Fan
  • Ironing facilities
  • Iron
Accessibility
  • Upper floors accessible by elevator
Outdoors
  • Picnic area
  • Outdoor furniture
  • Sun deck
  • Balcony
  • Terrace
  • Garden
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Shallow end
  • Pool/Beach towels
Spa
  • Kids' pool
Food & Drink
  • Tea/Coffee maker
Services & Extras
  • Wake-up service
Outdoor & View
  • Pool view
  • View
Building Characteristics
  • Private apartment in building
Front Desk Services
  • Invoice provided
  • Concierge
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Suit press
  • Laundry
    Additional charge
Miscellaneous
  • Air conditioning
  • Smoke-free property
  • Elevator
  • Family rooms
  • Non-smoking rooms
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
Languages Spoken
  • English

House rules

Heaven Hotel takes special requests – add in the next step!

Check-in

From 3:00 PM to 6:00 PM

You need to let the property know what time you'll be arriving in advance.

Check-out

From 11:30 AM to 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

Check-in is only possible for guests between 18 and 90 years old

Mastercard Visa Cash Heaven Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Smoking

Smoking is not allowed.

Parties

Parties/events are not allowed

Pets

Pets are not allowed.

The fine print
Must-know information for guests at this property

This property does not accommodate bachelor(ette) or similar parties.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Heaven Hotel

  • Heaven Hotel has the following number of bedrooms:

    • 2 bedrooms

    For more detailed info, check the accommodation option(s) breakdown on this page.

  • Yes, there are options at this property that have a balcony. You can find out more about this and the other facilities at Heaven Hotel on this page.

  • Yes, there are options at this property that have a terrace. You can find out more about this and the other facilities at Heaven Hotel on this page.

  • Heaven Hotel offers the following activities/services (charges may apply):

    • Swimming pool

  • You can choose from a number of accommodation options at Heaven Hotel (subject to availability) that can accommodate:

    • 4 guests
    • 5 guests

    For more detailed info, check the accommodation option(s) breakdown on this page.

  • Check-in at Heaven Hotel is from 3:00 PM, and check-out is until 12:00 PM.

  • Yes, Heaven Hotel is popular with guests booking family stays.

  • The prices at Heaven Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Heaven Hotel is 3.7 miles from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • The nearest beach is 0.9 miles from Heaven Hotel. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.