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Puerta del Cielo Hotel Origen features an outdoor swimming pool, garden, a restaurant and bar in Bacalar. With free WiFi, this 5-star hotel offers room service and a 24-hour front desk. Guests can have a drink at the snack bar. The hotel will provide guests with air-conditioned rooms offering a closet, a coffee machine, a safety deposit box, a flat-screen TV, a terrace and a private bathroom with a shower. Puerta del Cielo Hotel Origen provides certain units with sea views, and each room is equipped with a balcony. At the accommodation every room comes with bed linen and towels. Guests at Puerta del Cielo Hotel Origen will be able to enjoy activities in and around Bacalar, like cycling. The nearest airport is Chetumal International Airport, 23 miles from the hotel.

Couples in particular like the location – they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.2)

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
Bedroom :
1 queen bed
Living room:
1 sofa bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.8
Facilities
9.4
Cleanliness
9.7
Comfort
9.7
Value for money
9.1
Location
9.2
Free WiFi
9.5
High score for Bacalar
Select topics to read reviews:

See what guests loved the most:

  • Ismael
    United States of America United States of America
    Food and overall service was very good. Chef Luis and all the staff have a high customer service standard and attention to detail.
  • Janice
    United States of America United States of America
    A lovely hotel in a beautiful setting. The staff were very attentive. Dont miss the opportunity to eat here. The young chef is amazing. The pool area, while small, has comfy chairs and umbrellas to set in while you look out at the view.
  • Jose
    Mexico Mexico
    Amazing stay! Calmness, clean, great staff, perfect stay!

Hotel area info

Restaurants
1 Restaurant On Site

  • Restaurante #1
    • Cuisine
      Local • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Romantic

Amenities of Puerta del Cielo Hotel Origen
Great facilities! Review score, 9.4

Most popular amenities
  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Non-smoking rooms
  • Room service
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
View
  • View
Outdoors
  • Outdoor furniture
  • Outdoor dining area
  • Sun deck
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Coffee machine
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Snorkeling
    Additional chargeOff-site
  • Diving
    Additional chargeOff-site
  • Cycling
    Off-site
  • Canoeing
    Additional chargeOff-site
  • Windsurfing
    Additional chargeOff-site
  • Fishing
    Additional chargeOff-site
Living Area
  • Sitting area
Media & Technology
  • Streaming service (like Netflix)
  • Flat-screen TV
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Wine/Champagne
    Additional charge
  • Snack bar
  • Breakfast in the room
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Electric vehicle charging station
Services
  • Daily housekeeping
  • 24-hour front desk
  • Meeting/Banquet facilities
    Additional charge
  • Room service
Front Desk Services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Safe
General
  • Adults only
  • Air conditioning
  • Smoke-free property
  • Mosquito net
  • Ironing facilities
  • Non-smoking rooms
  • Iron
Outdoor swimming pool
Free!
  • Open all year
  • Adults only
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
Spa
  • Spa/Wellness packages
  • Beach umbrellas
  • Beach chairs/Loungers
  • Massage
    Additional charge
Languages Spoken
  • English
  • Spanish

House rules

Puerta del Cielo Hotel Origen takes special requests – add in the next step!

Check-in

From 3:00 PM to 12:00 AM

Check-out

From 4:00 AM to 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of MXN 3500 is required on arrival. That's about USD 208. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Mastercard Visa Cash Puerta del Cielo Hotel Origen accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

A damage deposit of MXN 3,500 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Puerta del Cielo Hotel Origen

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Puerta del Cielo Hotel Origen offers the following activities/services (charges may apply):

    • Massage
    • Cycling
    • Snorkeling
    • Diving
    • Fishing
    • Canoeing
    • Windsurfing
    • Spa/Wellness packages
    • Swimming pool

  • Check-in at Puerta del Cielo Hotel Origen is from 3:00 PM, and check-out is until 12:00 PM.

  • Puerta del Cielo Hotel Origen has 1 restaurant:

    • Restaurante #1

  • Puerta del Cielo Hotel Origen is 1.9 miles from the center of Bacalar. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Puerta del Cielo Hotel Origen may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Puerta del Cielo Hotel Origen include:

    • Double
    • Suite