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  5. Reviews of Atlantis, The Palm

Reviews of Atlantis, The Palm This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Palm Jumeirah, Palm Jumeirah, Dubai, United Arab Emirates

#48 of 717 hotels in Dubai

Guests' Choice

Review Score

Based on 9828 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    9.2

  • Facilities

    9.4

  • Staff

    9.3

  • Value for money

    8.3

  • Free WiFi

    9.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 21, 2024

    10
    Unparalleled Luxury and Adventure
    • Leisure trip
    • Family with young children
    • Ocean Queen Room
    • Stayed 5 nights
    • Submitted from a mobile device

    In my opinion, there are no negatives. The wide variety of restaurants and activities within the hotel come together to create a complete and fulfilling experience.

    My stay at Atlantis The Palm, Dubai, was nothing short of spectacular. From the moment I arrived, the grandeur of the resort was evident. The architecture is stunning, and the lobby's grandeur set the tone for an unforgettable experience. Due to the heat during the month of May, I had fever in the last day of the trip, and their management were kind to provide late check out at no extra cost

    Stayed in May 2024

  • Reviewed: May 21, 2024

    10
    Exceeding expectations
    • Leisure trip
    • Family with young children
    • Ocean King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The app wasn't as user friendly as I would have hoped for, but still somewhat useful.

    The facilities were great, staff were exceptional, and our room was made up with so much care and wonderful little personal touches such as a glasses cleaning kit left beside my glasses and a fresh ice bucket by the fridge upon our return at the end of a long day. Very comfy beds.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    10
    Fantastic Atlantis
    • Leisure trip
    • Family with young children
    • Ocean Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing, I liked everything about Atlantis.

    World class rooms, facilities and service. Superb and awesome attractions. Safe and well-maintained facilities. Convenient transportation options available for tourists. Accessible to Nakheel Mall for shopping needs via monorail. Special mention for the following employees who were very helpful during the stay: Noyon of housekeeping, Salma from the Lost Chambers Aquarium, Ryan the photographer and Christine Teffe the lifeguard from Aquaventure.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    10
    It was an enjoyable holiday and it was beyond my dreams.
    • Leisure trip
    • Family with young children
    • Ocean Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Food, rooms, adventure park and pools

    Stayed in May 2024

  • Reviewed: May 20, 2024

    10
    Third time i’ve stayed here and it never disappoints
    • Leisure trip
    • Couple
    • Palm King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    na

    fantastic, staff excellent , hotel amazing

    Stayed in May 2024

  • Reviewed: May 20, 2024

    10
    EXCELLENT
    • Leisure trip
    • Couple
    • Palm King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Perfect Guestroom experience, Md balayet was very helpful, professional and polite and the rest stuff.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    8.0
    Great for kids and family
    • Leisure trip
    • Family with young children
    • Terrace Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The delayed check in after 3 pm (the room was not ready) and the delayed luggage

    The facilities included in the room rate

    Stayed in May 2024

  • Reviewed: May 19, 2024

    10
    We had a fantastic time including the water park and the hotel was child friendly.
    • Leisure trip
    • Couple
    • Ocean King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There was nothing not to like.

    We had a a nice choice for breakfast at different locations in the hotel. We liked the friendliness of the staff even the security was very helpful.

    Stayed in May 2024

  • Reviewed: May 19, 2024

    10
    A perfect weekend
    • Leisure trip
    • Couple
    • Imperial Club King Ocean Room UAE Resident, UAE ID Mandatory
    • Stayed 2 nights
    • Submitted from a mobile device

    Fantastic staff, went above and beyond to make our stay so special. Everything was amazing.

    Stayed in May 2024

  • Reviewed: May 19, 2024

    10
    Family friendly hotel with plenty to do. We
    • Leisure trip
    • Family with young children
    • Palm King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Everything you needed was there. We stayed with our 18month old and we didn’t have to leave the hotel.

    Stayed in April 2024

  • Reviewed: May 19, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Ocean Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lines in Adventure and quite much to pay for family express passes

    Best hotel for families with kids

    Stayed in May 2024

  • Reviewed: May 18, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Palm King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything were perfect

    Stayed in May 2024

  • Reviewed: May 18, 2024

    9.0
    Grate Experibce
    • Leisure trip
    • Family with young children
    • Palm Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Thank you all

    Every things were grate

    Stayed in May 2024

  • Reviewed: May 18, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Palm King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    One of the best resorts I stayed in. The whole stay was perfect. The staff are very friendly and helpful. Customer service is great. Hotel facilities are various.

    Stayed in May 2024

  • Reviewed: May 18, 2024

    8.0
    great hotel.. will stay again
    • Leisure trip
    • Family with young children
    • Palm King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    kids club was not good for 3 years kids, it more oriented for 4+

    everything is great

    Stayed in May 2024

  • Reviewed: May 18, 2024

    10
    Amazing high-end experience.
    • Leisure trip
    • Couple
    • Ocean King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Taxis sometimes refused to accept card payment. Not sure if the taxis belong to the hotel though.

    The hotel overall, the staff, the room, the bathroom separately, THE BREAKFAST, the water-world. The restaurants, specifically Gordon Ramsey’s.

    Stayed in May 2024

  • Reviewed: May 17, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Imperial Club Queen Room UAE Resident Offer, UAE ID Mandatory
    • Stayed 1 night

    It was all round just a great hotel and very well managed.

    Stayed in March 2024

  • Reviewed: May 17, 2024

    8.0
    Very pleasing . I could use this hote as a weekend vacation with my family
    • Leisure trip
    • Solo traveler
    • Terrace Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The imperial beach club could use a little improvement with the menu and services .. it was very slow and they were very late with the orders to the point they almost forgot about what i ordered

    They were above the expectations with the breakfast ( in room dining experience) it was elegantly served with care . And the spa facilities were out of this world .. spacious facilities and top notch clean . And the nobu restaurant staff and ambiance was well within the expectations of its reputation

    Stayed in May 2024

  • Reviewed: May 17, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Ocean King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Great facilities for kids and leisure

    Stayed in May 2024

  • Reviewed: May 17, 2024

    10
    Can't wait for the next time!
    • Leisure trip
    • Group
    • Palm King Room
    • Stayed 9 nights

    AquaventurePark/TorrentBeach: The lifeguard man (May 9th-12th, 2024) is NOT allowed and should NOT move MY PRIVATE bag! and NOT 1/2 hour BEFORE! closing time he should NOT take my towel away from UNDER my private!! bag and he is definitely NOT allowed to slide my shoes (infront of my eyes!) by the side with his feet and even additionally WITH the tube! on top of my shoes and so scratching them! And he should NOT tell and yelling at me very rude and disrespectful, that I can NOT use the shower now (for 5 seconds!), cause he WANTS to put the tubes there right now! Btw it's not the place for tubes - it's the shower spot for customers! He didn't say please or sorry or thank you - nothing! I told him to need a towel please now and need only 5 seconds please at the shower, but even then he didn't give me a new towel and indeed he sended me away at 6.05 pm! Park was closed at 6.30 pm!!

    EVERYTHING WAS GREAT!

    Stayed in May 2024

  • Reviewed: May 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Palm King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Crowded, kids club

    Stayed in May 2024

  • Reviewed: May 16, 2024

    10
    Our stay was amazing . The service & the attention to detail was unreal. My kids can’t wait to go back & either
    • Leisure trip
    • Family with young children
    • Ocean Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything

    Stayed in May 2024

  • Reviewed: May 15, 2024

    10
    Don’t hesitate to book here
    • Leisure trip
    • Family with young children
    • Ocean Queen Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Nothing

    Everything, the shops, all the restaurants, the employees, the view, the food, the atmosphere, the art, the deco, the style. It is just wonderful.

    Stayed in May 2024

  • Reviewed: May 15, 2024

    10
    Exceptional. Our family happy place. Can't wait to visit again!
    • Leisure trip
    • Family with young children
    • Palm Queen Room
    • Stayed 1 night

    We love everything about Atlantis. The staff are exceptional, always friendly and always on hand to assist with anything. The rooms are beautiful and well laid out. Kids loved the buffet at Kaleidoscope, and the waterpark as always made for a memorable stay.

    Stayed in May 2024

Showing 1 - 25

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