The staff in the restaurant were a little slow in responding to requests.

The room was lovely. The food was excellent and the swimming pools were great. The location was ideal.

Stayed in May 2024

The food prices are really high. The food options are not international. There are few options for kids. Also, the outdoor infinity pool is too deep for someone of normal height (5'6") was on tippy toe. Aside from the steps area, there aren't many places to relax in the pool. Definitely not for children.

The indoor pool is amazing. not too deep, nor too shallow. The lazy river is enjoyable for the kids.

Stayed in May 2024

They don't accept Diners Club kredit cards! The view from our room was poor.

The infinity pool is excelent! The room is specius and clean.

Stayed in May 2024

Clean, helpful and easy.

Stayed in May 2024

I can hear the people next door whispering. A 5 star hotel with no noise proof rooms!

Great staff.

Stayed in May 2024

The only negative is the check out process is a bit odd, you have to wait 5 - 10 mins once you have handed back the keys before they then complete the checkout. I believe it’s to check for product use etc but other hotels do this more efficiently. Despite this, the hotel was incredible and I’d still recommend them!

Good breakfast with very attentive staff and an overall fantastic place to stay in Dubai. Would recommend to others and will be back.

Stayed in May 2024

No bad was made for third person, hairdryer did not work,air conditioning can not be mannually set so it was too cold in the room.

Location, staff is kind and music is lovely

Stayed in May 2024

Everything was ok.

Very good hotel. Excellent changing menu daily. With free buffet on lunch and dinner. Good service.

Stayed in May 2024

It's a 5* due to location but it's more like a 4* in terms of service and facilities. However, this is reflected in the price of the hotel rooms. This hotel is being used by a UK package travel company and so there are a certain amount of holidayers that are there on a half board type basis and there are themed nights (we didn't attend any but if you wanted you could pay approximately €48 per person for a buffet meal). The mini bar is vastly overpriced, at €12 appx for a small can of Pringles. We were surprised that some of the guests were walking around with a lot of body parts on show at breakfast and in the lobby. This is more of a respect thing from guests than a hotel issue but it brings the tone down a bit and it is still in UAE so would have thought it would be respectful to be at least covering the essentials. Overall, an affordable place to stay in Dubai.

Breakfast options were amazing, not limited to one type of cuisine. Lovely views from the pool and private beach. Very comfortable room and bed. Hotel is very clean. Location is very convenient and Nakheel Mall is a 5 minute walk away. Security staff were absolutely excellent as were reception and staff in Dukes Bar and at breakfast.

Stayed in April 2024

The rooms need a refit not enough service round beach and pool area

Location beach pool

Stayed in April 2024

Breakfast was too busy. I’ve never been to a hotel and especially a 5* hotel and had to queue for breakfast

Facilities were great and hotel was very good value for money. Security were really helpful. We stayed during the storm and they advised us where and where not to go, helped with taxis etc.

Stayed in April 2024

nothing

pancakes at breakfast were the best! the view from the infinity pool was amazing

Stayed in February 2024

The only negative is that sun lounger cushions and the pool/beach towels are very tired and worn.

Breakfast, lunches and evening meals were all great quality, tasty and varied. Staff were all friendly and helpful with whatever we needed. Hotel is in a great location and has lovely views from the beach and pool area. Would definitely stay here again.

Stayed in April 2024

They beach beds need updating

Location and cleanliness

Stayed in March 2024

Beach towels are too old already. Restaurant staff is not prepared well (forget about coffee/tea orders, not serving tables with extra cutlery when required and etc.)

Nice hotel with good location at the Palm with fully equipped beach and infinity pool. Room cleaning was great and staff is very friendly. Breakfast was good with mix of European and Asian kitchen. Nice gym with great view.

Stayed in April 2024

Due to it being a public holiday the hotel was very busy which meant it was very hard to get a lounger at the pool as the hotel allows day guests without considering the impact on hotel guests

The breakfast is great, the pool facilities are very nice and the rooms are comfy.

Stayed in April 2024

Everything was great.

Great location, delicious food, spacious rooms with balconys, friendly staff especially waiters in GBR and reception operators. Helpful housekeeping who never turned down any of my requests for extra water or tea bags. The ambience and food at Ula beach bar and restaurant are exceptional.

Stayed in April 2024

If I was to nit pick , I feel that the Khyber wasn’t as good as on previous visits but this could well be due to our choice of dishes. The gym could have a greater selection of heavier dumbbells.

The attention to detail of the staff especially the way in which they went the extra mile to be friendly and helpful. This was across the board from room service to reception, restaurant baggage, doormen and those helping to get taxis. The upstairs bar is such a great place to relax.

Stayed in April 2024

N/A

Breakfast was amazing catering for all tastes. Fresh eggs cooked before you by the chef was lovely. Staff were friendly & very efficient & proactive.

Stayed in April 2024

Lots of kids, which we don't mind at all, but didn't expect. Isn't clear how to walk and explore the local area (palm beach) TV in room doesn't have too many UK/US channels

Outside pool and Ula beach club was very nice with incredible views. Options for breakfast were fresh and wide-ranging. Venture out down palm beach for a walk, which was stunning

Stayed in March 2024

Sofa bed was a bit uncomfortable. We were 4 of us but we had got only 2 towels. When I asked for 2 more towels, they were disappeared after cleaning the room on the next day, so I had to ask for 2 more towels again :)

Great location, nice staff, clean rooms and areas. Breakfast and dinner were great, however, lots of dishes were the same every day. In room dining is perfect. Recommended accommodation.

Stayed in March 2024

the sofa bed had steel wire that broke my skin, I tried to tell the staff about it. they didn't understand I now have a healing wound.

Friendly staff

Stayed in March 2024

Lifts to floor 16 were very slow. Cleaning of room was sometimes a bit erratic with towels missing. When it was windy we couldn't use the parasols on the beach although allowed by the pool....a bit odd!

Breakfast was really good with lots of choice. Evening meal was a bit hit and miss - during Ramadan we were asked to eat later and not always a great selection left. Overall the food was good. Bed was very comfy! Great view from our room of the Marina.

Stayed in March 2024

Breakfast can be a little chaotic at busy times but we mainly ate outside and used the smaller buffet out there. There are condos next door that can have use of the pool area which I wasn’t aware of prior to our stay.

Lovely friendly staff who go the extra mile to ensure you have a wonderful stay. Clean & comfortable rooms. Perfect stay for our first time in Dubai as we wanted to explore Dubai and this was good location to enable us to do that.

Stayed in February 2024