Fantastic staff and facility. Really wonderful experience

Stayed in May 2024

I like all

All exceptional

Stayed in May 2024

Nothing, it was fantastic

This is an amazing hotel. We have stayed in many different hotels over the years in different countries and this was just exceptional. The place was spotless, staff were so polite all the time. Perfect location and food was excellent. A special mention to Shirone & Sweta for their absolute courtesy and friendliness all the time.

Stayed in May 2024

None

Location and service

Stayed in April 2024

Not enough hanging space in the wardrobe for three people. Noise levels late at night as they have a night club running every day til 3am. They need insulation.

Location is very handy and the hotel is linked to the metro- two stops from the Burj (Dubai Mall) and 10 mins from airport. The Jr suite is very spacious and the views were amazing from the 48th floor. The breakfast was plentiful and of very good quality. The Club executive floor was well managed and offered afternoon tea and lovely snacks and sundowners in the evening.

Stayed in May 2024

great service and attentive staff.

Stayed in May 2024

The location, cleanliness and the Staff

Stayed in March 2024

No issues with the hotel at all.

We notified the hotel of a very late check-in and requested a room on a high floor, both requests accommodated. Room was very spacious and extremely clean. Location of hotel was adjacent to Metro and Museum of the Future.

Stayed in May 2024

This review is hidden because it doesn't meet our guidelines.

We were very offended and disturbed with their security lady manager upon check in. We arrived with chauffeurs from Emirates, and upon check in was informed that we have to open our bag in front on them in a their luggage room because they said that upon screening (we were not informed of any screening of bag!) that they accuse us of bringing cooker and knife. We had just arrived from New York 14hrs flight in business class, and have no issue with our bags in JFK and yet, in the hotel they requested us to open the bag and show what is in our bag like we are criminals! This is the first time in our life travels that we were treated as such! It is such a disgrace! We bought few kitchen utensils as souvenir for our home in New York and the items that they thought as cooker is our measuring cup (which is metal) and sieve. As if they accuse us of cooking in their room?? We are not travelling business class and do our cooking in our own room but rather enjoy our meals in Dubai Mall! It is totally a disgrace! They should have not discriminate people like a caste as long as anyone could afford a booking at your hotel should be treated equally! Although we really love our stay, but to stay again and be humiliated again we might think twice!

Location, service and view. We totally love the size of the room, value added services and comfy bed. They accommodate for early check-in the best that they can. Breakfast was good although the area is a bit small. The concierge team was good, they apologize profusely upon what happen to us.

Stayed in April 2024

9

Its excellnt property, location landmark Awesome

Stayed in April 2024

Not the newest hotel

Good location, nice room, restaurant and bar in the hotel.

Stayed in April 2024

It’s a real 5 star hotel in all aspects.

Stayed in April 2024

Nothing I can think of

Always at the firmament of quality, service & value! We also enjoyed for the first time the rent of a boardroom / meeting room (for 7 persons), and everything was beautiful and super professional. I highly recommend to business & leasure travelers alike

Stayed in April 2024

Unique

Stayed in April 2024

nothing

Easy check-in, check-out, they allow me to check-in early that was appreciated, the room was big and clean, it was wonderful stay

Stayed in April 2024

It is very clean and our room has perfect view to the city

Stayed in April 2024

Perfect hotel

Stayed in April 2024

Extra beds for the kids were uncomfortable. Breakfast in Executive Lounge could be better.

Nice staff, good location and nice room. Very nice that access to the beach hotel at The Palm was included.

Stayed in April 2024

Nothing

Room service was perfect. Anything you request, they are provided immediately ,they are caring about small details

Stayed in April 2024

The staff are friendly, big and comfortable rooms

Stayed in April 2024

someone stay near to lifts and ask you where you go and how many person are you andcheck with list.i think its not polite. Room was very cold and also with closed air conditioner room was cold.

Location of hotel is good also near to metro and dubai mall.clean service was perfect.towels were very good .bearkfast was very good and roos was big and has good view.

Stayed in April 2024

Moneca the best

Stayed in April 2024

Nothing

The breakfast was very excellent, the room was really cleaned, and facilities were very comfortable. This is a hotel I would like to stay at again.

Stayed in April 2024