Reviews of Hilton Dubai Palm Jumeirah This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Palm West Beach, Palm Jumeirah, Dubai, United Arab Emirates
#79 of 717 hotels in Dubai
Guests' ChoiceReview Score
Based on 1388 hotel reviews
9.0Score breakdown
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Cleanliness
9.4
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Comfort
9.5
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Location
9.3
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Facilities
9.3
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Staff
9.2
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Value for money
8.6
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Free WiFi
8.9
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Reviewed: May 21, 2024
Gemma
Netherlands12 Reviews1 helpful vote10“One of the best hotels I've ever stayed at”- • Business trip
- • Solo traveler
- • King Room with Balcony
- • Stayed 1 night
The check in process took quite a while... I was queuing for at least 10 minutes, and then it took an additional 15 minutes to actually check in. But it was fine. It's a big hotel so I guess it is to be expected, and the lady at reception was very nice. I asked for additional water in the morning, and that also took quite a long time (around 40 minutes!). But again, the staff were great and very helpful and it wasn't a very big deal. The only thing I didn't like was the almost forced review at check out, where I was asked to show my booking.com code and then basically on the spot asked to write a review. I didn't like that very much, as even though I had an amazing 10/10 stay, I'd like the opportunity to say so without added pressure.
This hotel is probably the best hotel I have ever stayed in. The room was wonderful, with a great bathroom, fantastic facilities and a big balcony. Beyond amazing breakfast - literally every food you could ever imagine. The staff were all very professional and lovely - one of the highlights was the hotel spa, and Raj, the masseuse, was just amazing. One of the best massages I've ever had. Also, the complimentary steam room and sauna which was awesome. There are so many restaurants on site its almost mind-boggling. And the private beach is great, with a fantastic cityscape view across the water.
Stayed in May 2024
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Reviewed: May 21, 2024
Jayodha
Sri Lanka2 Reviews10Exceptional- • Leisure trip
- • Couple
- • Executive King Room with Sea View and Balcony
- • Stayed 2 nights
Overall it was a good stay. small suggestion on the breakfast menu, we would like a bit of a differentiation on the menu day by day.
Stayed in May 2024
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Reviewed: May 20, 2024
Hediyeh
Switzerland4 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room with Balcony
- • Stayed 6 nights
- • Submitted from a mobile device
staff very nice, swimming pool, comfortable beds
Stayed in May 2024
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Reviewed: May 20, 2024
Robert
Australia5 Reviews10“A little luxury to get spoilt.”- • Leisure trip
- • Couple
- • King Room with Balcony
- • Stayed 3 nights
- • Submitted from a mobile device
Great location right on beach
Stayed in May 2024
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Reviewed: May 20, 2024
Mathijs_h
Netherlands21 Reviews1 helpful vote9.0“Nice experience with some minor points for improvement”- • Leisure trip
- • Couple
- • King Room with Balcony
- • Stayed 4 nights
Check-in process was slow, you already have all my data, why does it take 10 minutes to check me in? We booked with breakfast but our room was never on the list so the lady at the breakfast counter had to look us up every day. The bed sheets were not replaced when we requested to do so by placing the indicator card on the pillow.
Overall experience was nice, the room and bed are spacious and comfortable. The breakfast buffet is excellent with many options. We didn't go to the beach but the pool was nice and refreshing in the heat. Fitness and wellness facilities are very good, the gym is equipped with brand new Technogym equipment and the sauna's afterwards are relaxing.
Stayed in May 2024
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Reviewed: May 20, 2024
Natalia
Switzerland1 review10“Relaxing and pleasant”- • Leisure trip
- • Couple
- • Two Double Beds Deluxe Room with Sea View and Balcony
- • Stayed 10 nights
I liked very much. as usual) Thank you.
Stayed in May 2024
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Reviewed: May 20, 2024
Touzé
France1 review10Exceptional- • Leisure trip
- • Solo traveler
- • King Room with Balcony
- • Stayed 3 nights
Best service thanks harshani
Stayed in May 2024
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Reviewed: May 19, 2024
Darrell
United States of America2 Reviews10“Had a great stay”- • Leisure trip
- • Group
- • Double Room with Two Double Beds and Balcony
- • Stayed 6 nights
- • Submitted from a mobile device
Great
Na
Stayed in May 2024
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Reviewed: May 19, 2024
Ustaoğlu
Turkey2 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • King Room with Balcony
- • Stayed 1 night
Thank you Krishna for your excellent service
Stayed in May 2024
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Reviewed: May 19, 2024
Elnur
Azerbaijan14 Reviews10“Wonderful”- • Leisure trip
- • Family with young children
- • King Room with Balcony
- • Stayed 5 nights
Krishna and Paru from the reception very helpful. Amazing stay.
Stayed in May 2024
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Reviewed: May 19, 2024
Marie
Australia3 Reviews10“Would highly recommend this hotel to anyone coming to Dubai. Outstay!”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds and Balcony
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing at all.
The breakfast was extraordinary! Staff were amazing. Decor was beautiful.
Stayed in May 2024
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Reviewed: May 18, 2024
Mubeen
Oman1 review10“I Loved It”- • Leisure trip
- • Couple
- • King Room with Balcony
- • Stayed 1 night
- • Submitted from a mobile device
Nothing could have been any better. They are fabulous.
I never had such a customer care experience though I stayed I. Five star hotels for the last 15 years.
Stayed in May 2024
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Reviewed: May 18, 2024
Hussain
Kuwait18 Reviews11 helpful votes10Exceptional- • Leisure trip
- • Group
- • Two Double Beds Deluxe Room with Sea View and Balcony
- • Stayed 2 nights
No thing all perfect
Perfect and kind people in the reception specially asma very kind and gentle ,, I will come back again soon
Stayed in May 2024
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Reviewed: May 18, 2024
Abdullah
France5 Reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room with Balcony and Sea View
- • Stayed 3 nights
Thank you Hilton team
Stayed in May 2024
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Reviewed: May 17, 2024
Scott
United Kingdom5 Reviews10“Excellent”- • Leisure trip
- • Solo traveler
- • Deluxe King Room with Balcony and Sea View
- • Stayed 5 nights
- • Submitted from a mobile device
Nothing
Everything
Stayed in May 2024
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Reviewed: May 17, 2024
Gaye
Turkey1 review10Exceptional- • Business trip
- • Solo traveler
- • Double Room with Two Double Beds and Balcony
- • Stayed 2 nights
Excellent breakfast excellent location
Stayed in May 2024
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Reviewed: May 16, 2024
Tibor
Ireland22 Reviews5 helpful votes10“Overall, this hotel delivers a perfect blend of luxury, comfort, and exceptional service, making for”- • Business trip
- • Solo traveler
- • Double Room with Two Double Beds and Balcony
- • Stayed 1 night
Everything was great
Absolutely! Here's a more detailed review you can post: I recently had the pleasure of staying at this hotel, and it exceeded all my expectations. From the moment I arrived, I was impressed by the warm and efficient service provided by the staff. The room I stayed in was enormous, beautifully decorated, and impeccably clean. It provided all the amenities I needed for a comfortable stay, including a plush bed, a spacious bathroom, and a stunning view. The hotel's service was consistently outstanding across all departments. The staff was attentive, friendly, and always ready to assist with any requests, making my stay truly enjoyable. Dining at the hotel's restaurants was a delightful experience. Each meal was a culinary masterpiece, with a diverse menu that catered to all tastes. The quality of the food and the creativity of the dishes were impressive, making every dining experience memorable. The swimming pool was another highlight of my stay. It was not only visually stunning but also well-maintained and the perfect place to relax. The pool area provided ample seating, and the atmosphere was serene, allowing me to unwind and enjoy my time. Overall, this hotel offers a perfect blend of luxury, comfort, and excellent service. I highly recommend it to anyone looking for a memorable and enjoyable stay. I can't wait to return and experience this wonderful hotel again!
Stayed in April 2024
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Reviewed: May 16, 2024
Gor
Armenia1 review1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • King Room with Balcony
- • Stayed 4 nights
Thank you Alina paru Krishna are amazing
Stayed in May 2024
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Reviewed: May 15, 2024
Benedict
Germany19 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • King Room with Balcony
- • Stayed 5 nights
Thank you Krishna an Noela for the wonderful service
Stayed in May 2024
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Reviewed: May 15, 2024
Pavel
Kyrgyzstan5 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Double Room with Two Double Beds and Balcony
- • Stayed 3 nights
Thank you Hilton and special thanks to Krishna for giving me late check out.
Stayed in May 2024
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Reviewed: May 15, 2024
Michel
Netherlands6 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe King Room with Balcony and Sea View
- • Stayed 7 nights
Thank you Krishna for your service we really enjoyed it and will be back soon.
Stayed in May 2024
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Reviewed: May 14, 2024
Azlina
Malaysia56 Reviews13 helpful votes10“Short but memorablr”- • Leisure trip
- • Couple
- • King Room with Balcony
- • Stayed 1 night
Nothing
The staff & facilities
Stayed in May 2024
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Reviewed: May 14, 2024
Claude
France24 Reviews10Exceptional- • Leisure trip
- • Couple
- • Corner King Room with Balcony
- • Stayed 4 nights
Samuel from the valet parking Monica, Erka and Asma front the front office I will come back soon
Stayed in May 2024
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Reviewed: May 14, 2024
Katja
Denmark16 Reviews8.0“+ breakfast, staff, room and beach - loud music on weekends and location”- • Leisure trip
- • Couple
- • King Room with Balcony
- • Stayed 7 nights
- • Submitted from a mobile device
2 things: 1. The loud music from the neighboring hotels/beach promenade on Friday and Saturday. 2. The road structure around the hotel is not the best as cars/taxis have to drive around the beginning of the palm to get into town, making the trip longer and more expensive.
Lovely hotel with an amazing breakfast! We enjoyed the proximity of the beach and the promenade. The staff was very friendly and Raj provided the best massage!
Stayed in May 2024
