Pools could have been a little warmer

Staff were incredibly attentive and the hotel had a calm feel despite being busy.

Stayed in February 2024

Everything. Beautiful hotel with very comfortable beds

Stayed in March 2024

They charge exuberant amount of money for food and drinks. Water is like 30$ per bottle… Also tax is not included in the price shown in the booking , which comes to 20% on top of the booking. For the price they charge, they could have made food prices lower

The location and facilities are very good

Stayed in March 2024

All is best

Stayed in March 2024

Kids club should be refreshed

Excellent breakfast! Beautiful beach!

Stayed in March 2024

Style of pool

Exceptionell service and location.

Stayed in February 2024

Breakfast was exceptional, location amazing, fitness club beautiful, service always present, concierge team are trying to solve every issue, view to Bursh Al Arab something special

Stayed in January 2024

Nothing!

Breakfast was amazing so much choice

Stayed in January 2024

The Turtle Lagoon restaurants at the hotel have a no-baby policy. While we understand the need for the policy, the restaurant staff didn’t seem to communicate this in the friendliest way. Ideally, they would have redirected us to the family friendly restaurants instead.

The staff were super friendly and very helpful. The rooms were modern and well furnished. There were many facilities for the guests and there were many breakfast options available. We travelled with a baby and the staff were able to ensure that the appropriate cot was available. We arrived earlier than the usual check in time and they were able to ensure that our room was ready for our arrival so that the baby could sleep after the long journey.

Stayed in December 2023

Everything you need at one place

Stayed in December 2023

Short stay

Perfect location, perfect weather

Stayed in November 2023

The TV setup in the bedrooms is poor. There is only one English Channel which is BBC news but more so there is no Netflix capability or anything so if you’re planing on having a chilled night in prepare to be bored. Also the shampoos and conditioner are very male scented which is fine for me but my partner was left a bit stuck as she didn’t want to come out of the shower smelling like John Travolta.

Everything was amazing except the two minor things below which could be improved so easily and then it would be faultless

Stayed in November 2023

Waiting que for the breakfast.

Smooth entry to wild wadi, breakfast menu, near the sea and the staff.

Stayed in September 2023

Nothing

Staff so personalised and attentive

Stayed in October 2023

Breakfast can be crowded

Always amazing. Staff are exceptional. I have stayed multiple times and intend to go back

Stayed in October 2023

Rockfish for breakfast should be adult only. As you cannot get away from small children anywhere if you wish too. And we do.

Had breakfast at rockfish it was excellent staff were amazing.

Stayed in October 2023

Nothing

Everything the stuff was professional and the restaurants was incredible

Stayed in September 2023

Honestly everything it was perfect

Amazing place..

Stayed in September 2023

We have always stayed within the group of hotels, this was a new one for me, more modern. I would like to mention 4 members of staff that really stood out for me I am in hospitality myself as a chef, Esther welcoming and a great introduction Emad for being a great host and being so enthusiastic about food we had amazing dishes , Yeni always happy smiling and a great host and talking to the chef during dinner thank you

Stayed in September 2023

Had to walk in and out of the hotel to get to and from reception

Grounds were very well kept and staff were lovely. Staff were punctual. View from the room was amazing.

Stayed in September 2023

Actually I did not like one point from the receptionist, but it is because I was expecting perfection as in Al Qasr and they truly have the best receptionist. Anyway as a mother I needed 30 minutes for the baby siesta. As a lawyer I know they have to be firm with check in and out because people might be willing to overtime with no reason. But I am sure they are going to do better next time.

We have been in love with this place since the beginning. We are truly fans of Madinat Jumeirah and have visited them all in 12+ years. Now we take our kids here every year or twice p.a. They have to experience the hospitality and friendly staff that UAE has to offer, especially Al Naseem. Actually we always loved and still love Al Qasr, because of the power Lady CEO, she is a lion and her staff is exceptional buuuutt there is one point that makes Al Naseem so lovely to us: It is Chef Shubatra from the Palmery, thank to him we changed the stay to Al Naseem. And as a ex diplomat and kid to a diplomat father I have visited 50 5*, and have to say there is no place like The Palmery, they know how to make you feel like King/Queen and know what your kids need and want. We just had to mention one that our daughter hat some food allergy and they knew it by heart, even her nanny needed more time to learn it. Emad, Mehedi and Yani are extra ordinary people we can’t wait to see again. Thank you very much for being able to make our stay exceptional! Also the kids club is the best in the world. Millicent and Patricia will make your kiddos feel better that everywhere and know to read from their eyes. Also Andria is such a sweet lady like Yani. Mamun from the pool knew every day what time we were at the pool and brought swim diapers and everything. This makes the service once in a million. You know your costs, because otherwise than in Turkey (Ri*os, such a waste of money) or unfortunately in my parents country (Italy) here is nobody going to ask you about money and tipps. You are lovingly wanting to do that free willingly! Thank you very much.

Stayed in September 2023

The house keeper opened the door twice while we were inside the room without knocking the door ( note that I am Muslim and I wasn’t wearing my Hejab/hair cover ) - this is not acceptable in our religion and culture .

Every thing were perfect specially the afternoon trae and the staff dealing

Stayed in July 2023

Nothing. Everything was perfect.

Everything. Best resort in Dubai and thats purely because of the service that the staff provide 24/7. Also the beach club, summersalt, the private beach and access to all of Jumeriah resort beaches, as well as the gym, the 20 something restaurants and private room dining service on top completes the experience of a full vacation. The rooms are immaculate, comfortable well designed and clean. Housekeeping keep everything clean and organised to the smallest detail, housekeeping put a leather binder on my trimmer charging wire so that it was more organised, housekeeping and front office had put a boquet of pink white and cream ponies when we experienced inconvenience and had to change the room, the gesture ment a lot to my wife. The beach club, summersalt and the private becah and access to all of the Jumeriah resorts pool is a wonderful experience. As stated the staff at the Jumeriah Al Naseem made it the best stay, from Joseph - the head valet who would always ensure we get to where we needed to go, to Elona who helped in the middle of the night to ensure our inconvinece was fully seen to and to every staff member that would greet with a great welcome and ensure whatever we needed was met to the highest standards. Best hotel bar none with service that makes you feel royal.

Stayed in September 2023

everything was amazing

The staff went out of their way to make our stay very comfortable and they were very accommodating to all of our needs

Stayed in September 2023