The Crescent (West), Palm Jumeirah, Palm Jumeirah, Dubai, United Arab Emirates
#121 of 717 hotels in Dubai
Guests' ChoiceBased on 2232 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
8.8
Facilities
9.1
Staff
9.1
Value for money
8.3
Free WiFi
8.8
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End of dialog contentReviewed: May 15, 2024
Asif
United KingdomThe rooms are a bit outdated and the cleaning can be slightly improved . The high tea has been turned into a buffet, it would be much better if this stuck with 121 service where trays are brought out to customers. Fresh hot scones !!should be part of this English tradition and these type of service should never have been shelved.
The size of the resort, the willingness of staff to help, and the fact that the resort is family friendly. Afrah from reception was very helpful and allowed us to have an extended check out as we had issues with our room with airbnb for our extended stay. The hammam is a must! Must mention Musarat very smiley, helpful, and willing to please customers and the experience . My mum had a language barrier, and she ensured everything went smooth for her during her hamam treatment at the spa.
Stayed in May 2024
Reviewed: May 14, 2024
Philip
United KingdomHaving to leave!
This is an excellent hotel, which provides great food, accommodation and additional facilities such as the spa and pools.
Stayed in May 2024
Reviewed: May 13, 2024
Ebrahim
South AfricaTaxi service
Spa
Stayed in May 2024
Reviewed: May 12, 2024
Shahrokh
Iranreception staff
facilities
Stayed in May 2024
Reviewed: May 10, 2024
Fereshteh
Italy---
Everything
Stayed in March 2024
Reviewed: May 7, 2024
Ramandeep
United KingdomPool And. Beach service a little slow
Stayed in April 2024
Reviewed: May 7, 2024
Ramy
United Arab EmiratesAll excellent
Beach Pool Staff Restaurant
Stayed in May 2024
Reviewed: May 7, 2024
Julie
United Arab EmiratesThe food in the Zabeel Social was not great. The steak that I ordered was very overcooked and tasteless. The cost to buy a bottle of water in any of the restaurants and the cost of soft drinks on the beach were very expensive.
The staff! Every staff member we interacted with were amazing. A special mention to Earl from the lounge who made sure our every need was attended to. Babita, who greeted us made us feel like we were the only guests there. She even organised some special treats for a very special occasion. The spa area was so tranquil and relaxing and we found ourselves spending a good amount of time in there. The lounge access is definitely worth every cent. The Tori Tori restaurant was beautiful and the food was amazing. Everything was fantastic!
Stayed in May 2024
Reviewed: May 6, 2024
Arlind
IrelandWe loved everything.
Everything was top quality. From the food in the main buffet and in the restaurants, to the staff in the hotel and at the beach. The room service was excellent. The cleaners were top class. Great hotel.
Stayed in April 2024
Reviewed: May 5, 2024
Anna
CyprusLuxurious hotel with exceptional facilities and amazing restaurants. The breakfast was phenomenal; the quality of service exceeded all expectations. The staff was extremely helpful with an issue I had at the checkout time with a driver that didn't show up, offering full support even after we left. The pool area is very safe, with many lifeguards, sunblock available, great service - each guest gets a cooler with water for refreshments. Room service food was the best I had anywhere in the world. This was my second stay at Jumeirah Zabeel Saray, and I'm definitely coming back with the family.
Stayed in May 2024
Reviewed: May 3, 2024
Adeel
United KingdomAmazing service
Stayed in May 2024
Reviewed: May 2, 2024
Yosra
EgyptSupport from the reception wasn’t pleasant
The view, ambiance, the cleaning, the spa everything is so good and clean and cozy
Stayed in April 2024
Reviewed: May 1, 2024
Neo
United KingdomHospitality. 🌟🌟🌟🌟🌟 Service: 🌟🌟🌟🌟🌟 Amenities. 🌟🌟🌟🌟🌟 Location: 🌟🌟🌟🌟🌟 Food: 🌟🌟🌟🌟🌟 Luxury feel: 🌟🌟🌟🌟🌟 Spa: 🌟🌟🌟🌟🌟
Everything is Exceptional. This is my hotel of choice in Dubai.
Stayed in March 2024
Reviewed: April 26, 2024
Neha
IndiaNothing
It was excellent
Stayed in April 2024
Reviewed: April 24, 2024
Margherita
United KingdomAll was great:)
Everything! Nicest staff, special mention to Samud of the cleaning staff. Guy deserves a raise, honestly went above and beyond to enhance our stay.
Stayed in April 2024
Reviewed: April 24, 2024
Sadegh
United KingdomEverything about the property especially the staff members.
Stayed in March 2024
Reviewed: April 20, 2024
Faris
Saudi ArabiaFacilities.need some maintenance and to be kept up well. Kids pool area is dead and needs to be renovated. Rooms' furniture need to be renovated. Beach sand need to be cleant and made up for comfy walk and swim.
Staff, location, spacious rooms,
Stayed in April 2024
Reviewed: April 18, 2024
Zainab
United Arab Emirates.
.
Stayed in March 2024
Reviewed: April 17, 2024
Vanik
United States of Americaprices inside restaurants are high.
very good breakfast.
Stayed in April 2024
Reviewed: April 16, 2024
Laura
SwitzerlandIt was written on booking.com that the airport taxi was an hotel service which was not!! The hotel provided that service non for free. The sun bathing were not as many as the hotel guests so we rarely found available lounge chair… almost never!!… The location is not good if you want to travel and visit Dubai…
The hotel was very nice. The staff very kind and helpful
Stayed in April 2024
Reviewed: April 13, 2024
Anastasia
AustriaBuilding sites
Spacious and elegant
Stayed in April 2024
Reviewed: April 13, 2024
Joseph
United Arab EmiratesThe checkout took too long
The pools. The beach. The restaurants.
Stayed in March 2024
Reviewed: April 12, 2024
Zeynep
TurkeyNot convenient to the mall and restaurants
Breakfast, all facilities, sea, staff all the things are excellent.
Stayed in April 2024
Reviewed: April 11, 2024
Derek
IrelandGreat place great staff luxury, pool, everything restaurants are unbelievable top place my favourite hotel on palms we always go back
Stayed in April 2024
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