Due to the weather and the unexpected flood there was some mess in the lobby where the water enter inside the hotel but the staff were present to handle the situation.

The room was nice and spacious , the breakfast was amazing with multi variety of international cuisine

Stayed in April 2024

Nothing to dislike.

everything was great. Room lovely, pools and restaurants terrific. Staff so helpful and polite. No complaints whatsoever. We have stayed a few times before and will definately be back.

Stayed in May 2024

Nothing

The hotel location is very good and big

Stayed in May 2024

Exellent breakfast.

Stayed in May 2024

Nothing

Nice stay near airport

Stayed in April 2024

because of the dubai traffic situation,which is,to put it mildly,heavy,it took a bit of time to get to and from the golf courses i was playing at.this is merely a situation of volume of traffic.

i had royal club room which was large,very well equipped and fitted out.all the staff in the royal club section were excellent.the concierge,reception and dining people were simply outstanding.i cannot praise them enough for all their work.

Stayed in May 2024

Nothing, one of the best hotels

Good location next to the airport. Have many restaurant and bars to enjoy the stay, swimming pools are always enjoyable

Stayed in May 2024

Very confusing corridor maze

The room was very comfortable as was the mattress with direct access to the outside. Ideally located for a stopover between to flights

Stayed in April 2024

- Little further away from the city center and metro - Breakfast got a little old but that might not be hotels fault as we stayed 9nights

- Staff are all great and accomodated all our needs - Rooms are big with lots of amenities. - Shuttle service provided

Stayed in April 2024

The rooms, restaurants and the hotel were exceptional. I received a warm welcome and great service from Wahab khan, the concierge team and reception was very accommodating will all my requirements.

Stayed in May 2024

Over the years whilst the inside areas of hotel have been upgraded and kept v nice, the outside I felt was not so great. For example, the pool at Royal Club has jacuzzi type bed inbuilt but only half the length of it worked and even then staff had to start it up as buttons in.pool did not work. For at least a week, the nearest toilet near pool inside hotel was in relative darkness due to ? No explanations and on a couple of days there was absolutely no lighting here at all. I reported this as dangerous and health hazard. It was eventually fixed. Round the pool discarded rubbish etc was not always picked up by staff v quickly. Other pools, (one was only opened a week after we arrived due to rains in early April) were at one time luxury with iron beds and lovely cushions and towels - as were all of the pools we visited in the past - but not now. Beds are nothing special.and towels old. It was not always easy to get 2 towels each as staff likely told to reduce use! Garden areas round pools could have been more tidy and manicured as could tiles round pools/some signage etc been fixed up?

We stayed at Royal Club - where we have had holidays on and off for 10 years +. It cost around £300 per night for both of us, which included airport transfers, breakfast (which was v nicely selected buffet but usual problems with food going cold), afternoon tea and a free bar for 2 hours 6-8pm. Room was v large and comfortable and v clean. The small balcony area with ground floor room not so clean and tidy. Reception staff were v helpful and pleasant although things they should have been able to do, they couldn't. We love the Long Yin Chinese restaurant. The staff were lovely and food A1. Other restaurants not so.much. For example we tried buffet at Yalumba one evening and whilst selection was decent, food was largely lukewarm and staff inattentive at the least apart from manager. One waiter spent his time on the floor, on his phone.....Part of the buffet was a cooking station and no staff offered to explain what was available etc. A really poor show. At the Sukothai restaurant we were forced to sit outside as it was freezing inside and would not have been an option in light clothing etc. Outside we witnessed a cockroach running on one table and whilst I accept this is no one's fault, it put me completely off. We also tried the Bebemos tapas restaurant and this was ok if nothing special. I do wonder if the transition from Le Meridien to Marriott has devalued some aspects of the hotel.

Stayed in May 2024

The hotel just seems very dated, and old fashioned, when viewed against the latest generation of hotels (especially their competitors in the UAE).

An early check-in was provided (at an additional cost), as the only available Emirates flight landed at 3.30am! The room was large, but felt a little damp. Breakfast options are plentiful, and the staff working within the Royal Club lounge are very professional and accommodating. The gym and swimming pool facilities are excellent at this hotel.

Stayed in April 2024

Not sure why they reduced the size of the sauna, the wall on the right leaves you with burns if you touch it (it's not wooden panelled like the rest of the sauna)

Good gym and great swimming pool.

Stayed in February 2024

N/a

From start to end a wonderful experience excellent staff Breakfast superb Will definitely be back

Stayed in April 2024

I liked the restaurants that has many options.

the room was very clean and the staff very friendly

Stayed in March 2024

Can’t really say anything bad

Mostly everything , great staff , swimming pool on the roof & excellent Restaurants

Stayed in April 2024

NO SHUTTLE Bus No. jacuzzi No steam bath No good suna

Location Food GYM STAFFS

Stayed in March 2024

Nothing

Staff at this hotel are amazing from check in team , breakfast and evening staff and room maids all give exceptional service and made our experience perfect Will always come back !

Stayed in April 2024

Everything was superb!

Everything.... the courteous staff, the room. the choice of restaurants. the food, the complimentary shuttle bus into Dubai, the location, close to airport and the very helpful staff who together with the bus company found my missing Clogau ear ring!

Stayed in March 2024

Nothing could be changed Excellent stay

Breakfast was sensational All staff were very friendly and attentive

Stayed in April 2024

Quite long distance from main reception to our wing and a bit confusing corridors, but I got used to it.

We came very early in the morning to hotel. Reception allowed us to wait by the pool and we could check in from 10.00 AM without any charge which is very nice gesture. Rooms are big and cozy, I like very much linen at the bed. Al staff at the hotel very friendly and helpful. We had lunch and dinner at two different hotel restaurants, great food, great service.

Stayed in April 2024

food and facilities!!

Stayed in April 2024

inside section in breakfast hall air cond.was not enough. maybe due to heavy rain recently. maybe it was already this is. but all ok.

Eating, and hotel itself: Delicious, and plenty of options.

Stayed in April 2024

The shuttle only started after 6am, which made it not possible for us to use. It would be helpful if the hours for the shuttle were mentioned on the site.

The room was a generous size and the bathroom and toiletries were great. The location was perfect as we needed to be at the airport for a morning flight. Parking onsite was also very easy.

Stayed in April 2024