Hospitality and kindness

Stayed in May 2024

Breakfast, free upgrade to burj khalifa view

Stayed in May 2024

The bathroom - specifically the WC need to be upgraded

Room is big and comfortable. No sounds and very Quiet and cold. Great location

Stayed in May 2024

A bit pricey

Location is perfect, rooms are clean and spacious and well equipped

Stayed in May 2024

Immaculate

Stayed in March 2024

The staff was very professional and helpful. The facility was comfy and well located.

Stayed in April 2024

Nothing it was perfect

The staff were really nice and polite , always helpful. The hotel was lovely and the room was very spacious and clean. The location was excellent very close to the mall and the burj. The hotel was also luxurious and had good facilities with a nice breakfast.

Stayed in April 2024

Non

My young son has lost his Jacket. The hotel found me and they will send it to me. This the best hotel i ever seen. Thank you to all staff.

Stayed in April 2024

All excellent only on thing .3rd when I wanted extend my stay , there was lady at the reception she need to smile more and leave her stuff when customers are standing in front of her .

Stayed in March 2024

It’s worth it .. Excellent place to stay 👏🏻

Stayed in April 2024

AC set too cold during the day and inability to make warmer

Caring, awesome staff. Ding room staff very helpful and kind.

Stayed in April 2024

Centrally located hotel a short walk from the metro, Dubai Mall and the Burj Khalifa. The staff were fantastic and arranged early check in.

Stayed in April 2024

-the women bathroom in the lobby was a little smelly and warm because of the bad air conditioner -the room beds was too soft so it wasn’t comfortable for us -our room was connected room so our next rooms sound was so loud even if they talk normally in another room we could to hear them clearly specially in the midnight (so the rooms are not sound proof)

the cleanness of the hotel rooms was perfect the breakfast was perfect and delicious and it has a good variety all the staff’s was very kind and polite specially mr islam in reception and mr karim from housekeeping ; hotel has a good access to metro station and close way to dubai mall

Stayed in April 2024

mattress comfort

friendly staff and great location

Stayed in April 2024

The smell at the breakfast hall.. it needs ventilation GOOD ventilation

The staff very helpful. Special thanks to the club staff in the 3rd floor. Also at the reception thank you to maraya/maya (i think that was her name) ..

Stayed in April 2024

Breakfast was varied, with a lot of options. However not very delicious and a lot of food not suitable for morning. A lot of heavy options like sausages, sauces, soups, baked vegetables or meat. The Fresh squized juice (a lot of healthy options) , omlette station and crepe station were my options each day.

Big room and bathroom. The fresh juice maker was great. Awesome idea! Gym was really good equiped and really great for a hotel gym.

Stayed in April 2024

The service and amenities were outstanding. The location was spot on.

Stayed in March 2024

Location is very good . Staff was very friendly cooperative.

Stayed in April 2024

The staff were amazing! Sylvia at L’Apero restaurant was wonderful and the rest of the staff in all other areas of the hotel were very helpful.

Stayed in April 2024

Everything was perfect.

Perfect location for sightseeing. Just next to Dubai Mall metro, Dubai Mall and Burj Khalifa. Spacious room, beautifully designed bathroom with Balmain products. Very good breakfast. Pool with Burj Khalifa view. We will be back.

Stayed in April 2024

Everything

Stayed in April 2024

The staff at the door would tell u to use Uber rather than call a cab for you . I had to wait till 3:30 pm for check in

Big rooms , comfortable beds , excellent breakfast , great location

Stayed in March 2024

There is nothing to dislike!

Location to the metro, Dubai mall and Burj Khalifa. Amenities, comfort, service, fantastic breakfast, the pool, the sauna, the gym all amazing. Top notch service from the concierge team, housekeeping and reception. We first stayed at Sofitel downtown in 2019 and absolutely loved it. This time didn’t even consider any other hotel because this is prime location, so convenient and accessible via the metro to all the major sights. Covered aircon walkway to Dubai mall right outside the hotel, you can access by going into the metro station. Staff are so attentive and provide outstanding service. We had the club access which is well worth it! The afternoon tea and pre dinner canapés are very filling. Wonderful pool with a stunning view, all rooms are modern, clean and wonderfully appointed. Love their sauna and gym as well. Breakfast is one of the best I’ve ever tried. Can’t imagine staying anywhere else in Dubai.

Stayed in March 2024

I liked every thing there

Stayed in March 2024