Paying for drinks (even water) at dinners. Spending nearly £100 for 10 days of holidays just on water is quite indecent (over £8 for a bottle of water). I can understand some drinks like alcohol are not including in the half board package but water and basic soft drinks should be in my opinion

Everything was perfect. The staff is very helpful. The pools were great. Perfect location on the Palm, lots of taxi available outside. The food was very nice, with lots of option for where to go for dinner. Breakfast was delicious, especially the benedict eggs and French toast 🤤. Very clean room. Great facilities. Would definitely go back

Stayed in May 2024

Every thing was great but this hotel is good for families with children. Not for couples

Stayed in May 2024

The bed Matresses seems it needs a change , it clearly felt used , like for very long time

The food veritey The staff were extra helpful

Stayed in May 2024

Nothing really

Location and rooms

Stayed in April 2024

Breakfast area generally not great and needs refurbishment- Terrace area in particular very ordinary- and food OK at best.

Wonderful looking resort. Nice beach area. Outstanding room. Staff, in particular Ian, could not have been more helpful.

Stayed in May 2024

Actually, nothing at all. Anything I could point out would just be nitpicking, so for us, everything was perfect.

What I enjoyed most was the overall atmosphere of the resort; it was incredibly good. We had a fantastic trip, and I dare say it was the best resort I've ever visited. The staff were extremely friendly and always ready to assist whenever needed. Instead of going to the gym, I swam laps in the sea each morning, which was a new experience for me. The food there was also exceptionally delicious.

Stayed in May 2024

Very good breakfast options. Spacy room and bathroom, balcony, all very good. Not crowded. Rental options for boats and efoil on the beach.

Stayed in May 2024

Nothing

Everything was perfect from the staff to The room to the pool .. sooo always going there and always amazing. Especially the new suites !

Stayed in May 2024

Great room a best Butler 4ever Sabash 😀👍

Stayed in May 2024

Clean service of the rooms. Also my pillow was smell so bad :/

Location and facilities

Stayed in May 2024

Perfect gateway

Stayed in May 2024

Didn't have much time to notice any issues.

I was there for a conference. Was nice to get a room at noon which is earlier than check in time. Thank you. I unfortunately couldn't spend much time there as I was in for a short visit. However, I had my evening meal and shisha at Laguna and that was great. The place had a great chilled feel with great food and music. Shisha was on point and the views were incredible too. Time flew by and was a great end to a busy schedule. Will try it with the family in the future.

Stayed in April 2024

Everything was great.

Everything. We have finally found our go to hotel in Dubai. We have stayed at Grand Hayatt, Atlantis and many more, but Sofitel beats them all. So serene, such great service, such pretty rooms. We are in awe♥️

Stayed in May 2024

I didn't like that I could not swim in the see before 8 am and after 6 pm

I liked everything about the hotel: room, location, restaurants, pools and spa. Stuff was super friendly and very helpful. I arrived around 10 in the morning and they got my room ready very fast!

Stayed in May 2024

SEE WAS EXCELLENT

Stayed in March 2024

many thanks for Mr.Mohammad and Mr. Tamer for thier high cooperation and guest service

Stayed in April 2024

Taxis are an issue getting off the palm.

Staff are amazing in all aspects and areas from front reception to domestic teams

Stayed in April 2024

Naser is the bbest one he help me alot perfect hotel

Stayed in April 2024

Nothing

The rooms were really comfy and cozy

Stayed in April 2024

I wish we could have had some help with towels on our loungers at the pool.

We absolutely loved how kind and friendly the check in was in the club lounge. We were whisked away to an upgraded room that absolutely exceeded any expectations. The beach staff was wonderful and very attentive to our needs. We had drinks in the lounge which was gorgeous. The sunset was beautiful and the wine was neverending :)

Stayed in March 2024

Staff were amazing. Elmarco from Laguna Beach Taverna, Sabre from pool and beech management, Linda at the breakfast. Everyone made this trip memorable. Thank you.

Stayed in April 2024

Nothing, you only need to have more plugs in the room so that we can charge our phones

Everything in this resort is excellent, starting from the staff members to the facilities

Stayed in April 2024

At the reception , however, the person who check us in was not straight forward and promised us beach view instead we got tower view to some building view. He should not fool his customer just to get what he wants instead be honest. I spoke with his manager Tamer and he got us one of the room with beach view. I appreciate Tamer for being an efficient manager. Regardless I booked courtyard view I haven’t got any!. Another issue we had is the Holiday Pic company the ONLY affiliating photography studio of the hotel. Since it is our wedding anniversary the hotel doesn’t allow any third party photographers. Therefore, we have no other options but to grab Holiday Pic as our official photographer. Their photographer name Sophy is highly recommended, even though she is not feeling well yet she did her best to take pictures our pics. We have gathered 600 pictures, but Holiday Pic said we only paid the package since we want to get all the pictures they have offered us to pay 9000++ AED. To our surprise why would we pay for the 9000 AED for only a digital copy? Their price is more than the price of our room in Sofitel for 3 nights. They would allow not us to use outsourced photographer, yet their rate is unreasonable and over pricey. The video is rubbish. They said that’s it no editing will be made nor they will not edit the video. You’d rather take the video by yourself than paying thousand for a waste. I would never recommend Holiday Pic Studio.

The place is amazing, however, the Jetty guy though was sitting with his legs up, offered as little as he could of services and help. We have been in many places we would take such services is a second if they offered properly.

Stayed in April 2024

I like everything

Great

Stayed in April 2024