The room & facilities were great, staff were so friendly and helped with anything we needed. The breakfast was the star of the show. Better than any other breakfast I've found inside or outside a hotel in my entire life!! The french toast and croissants were particularly amazing. It's not the most central property in Dubai, but with a car, taxi, or even the metro (if you're a bit more patient) you can get you where you need to go easily. We rented a car and took the occasional taxi and it wasn't an issue at all. Would definitely stay here again in future!

Stayed in May 2024

The location is good; it’s next to the WAFI Mall and 10 minutes by car to Dubai Mall, and it is also close to the airport. However, if you want to travel to JBR or Marina, it will take more time.

The rooms are spacious, the service is excellent, and the lobby is beautiful. What I want to highlight the most is the truly exceptional service and cleanliness. Every request of ours was fulfilled with no issues, and the cleanliness of this place is especially magnificent. I also recommend getting the breakfast, especially for those who eat healthy food; they have very organic options.

Stayed in May 2024

Staff not paying enough attention to important details in the room. Vanity Mirror was rusty and dirty. No matter how clean the room is but if your main mirror is dirty - it completely destroys the hotel image. Iron was throwing out rusty water as well. Looks like no one care.

Location, breakfast, high-tech, generally vlean

Stayed in May 2024

Nothing it was nice and affordable

Every thing

Stayed in May 2024

Nothing not to like

Very clean and very well maintained

Stayed in May 2024

There was nothing I did not liked.

The hotel design was astonighing. Great Egyptian theme. The staff was great and helpful. I couldn't ask for more. Everything was beyond expectation. For sure I will come back.

Stayed in April 2024

Nothing

We recently had the pleasure of staying at Sofitel hotel where the service was truly exceptional, special thanks to a staff member named Charles. From the moment we checked in, Charles made us feel welcomed and valued. He went above and beyond by offering us free complimentary room upgrade facing burj khalifa, which greatly enhanced our stay. The room was spacious and beautifully appointed, making our experience even more comfortable and luxurious. Their attention to detail and genuine care for guests shone through, making our visit memorable. I highly recommend this hotel for anyone looking for outstanding service and a touch of luxury.

Stayed in May 2024

Water pressure

Cleanliness

Stayed in May 2024

The location is good with easy access to different mode of transport and the adjoining WAFI MALL provides access to other necessities

Location, cleanliness, brilliant meals, friendly staff, had a room with an excellent view.

Stayed in April 2024

Everything was excellent :) I can't wait to visit Sofitel again. We felt looked after! Great relax. Thank you!

Stayed in May 2024

no major things but need to improve the response of room services (room cleaning), bath need some amenities and fill up the hand wash.

good value, nice staff, good breakfast, good valet car, attached to wafi mall, big rooms

Stayed in May 2024

Staying here requires a Taxi, Car to move

Beautiful Hotel with nice pool area, beautiful rooms and delicious breakfast.

Stayed in February 2024

The price is little bit high during the weekend

Everything perfect, starting from reception and check in the staff very friendly and welcoming, the hotel is very luxury and giving you quiet feeling, the room is amazing good space and very very comfortable bed and office desk in the room , amazing view ,sound system in the room to hear your favourite songs , swimming pool is big and nice and the salty water is nice and healthy, the location is in middle of everything, it was amazing experience.

Stayed in May 2024

The private club on the 24th floor could use a little bit more cleanliness

The breakfast was really nice and location was good enough from

Stayed in March 2024

great choices and nice view

Stayed in April 2024

Nothing

I like the food and how the rooms are clean Friendly staff and professional the fast of responding

Stayed in May 2024

Two main hotel restaurants closed for several days for private events, third restaurant/pub smoking.

Extremely service-oriented staff, very family-friendly and accomodating, excellent breakfast, great food and drinks at all hotel restaurants and bars, very nice outdoor pool area, free parking a plus.

Stayed in April 2024

A little bit far from the dubai mall and the palm jumeirah, but the old souk is near and convenient

Hotel facility is very good. Very good view, the pool is nice, and the breakfast is delicious. Also the hospitality is great

Stayed in May 2024

Been more transparent with the charges

Was charged more than the price agreed on your website

Stayed in May 2024

The breakfast was fabulous. Service was outstanding. The hotel offers a great pool.

Stayed in May 2024

Everyhing

Stayed in May 2024

Nothing

The room was comfort and clean

Stayed in May 2024

The room was spacious , comfortable ,clean and quiet. The receptionist was very kind and friendly and helpful

Stayed in May 2024

The price on Booking.com was different from what I paid. I paid almost twice the price.

Stayed in April 2024