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Reviews of Sun And Sands Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Al Rigga Road, Dubai, United Arab Emirates

#683 of 710 hotels in Dubai

Guests' Choice

Review Score

Based on 482 hotel reviews

4.5

Score breakdown

  • Cleanliness

    5.2

  • Comfort

    5.2

  • Location

    7.0

  • Facilities

    5.0

  • Staff

    5.8

  • Value for money

    5.4

  • Free Wifi

    6.4

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: December 31, 2023

    1.0
    Not comfortable
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very Bad hotel ... U need to do a Renovation

    I don't like anything.The Room Very Bad Lamp shade each bed no hav The light very dark The telephone not working next to the bed The fridge not working No hav coffee table inside Window is broken Curtain not fixed TV not working Desk table dirty Menu very direct Cabinet very old no body try to paint No body concerned The carpet Very dirty not vacuum very well In the picture Booking .com The Room very nice Very poor The toilet very bad The flash bottom no hav Both Tub not clean very well The tiles very dirty the lines black color Ceiling old The drainage is blocked The Water small bottle 3 pcs in a day There no amenities

    Stayed in December 2023

  • Reviewed: December 28, 2023

    1.0
    Not clean and noisy
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night

    High voice from the club

    the location

    Stayed in December 2023

  • Reviewed: October 22, 2023

    2.0
    3rd time in Dubai worst hotel
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 12 nights
    • Submitted from a mobile device

    Bad internet only 4 channels on TV none in English. The air-conditioning weak and shuts off when not in the room so when coming back from the 100 degrees outside you walk into a warm room. The rooftop pool does not allow sunbathing and has no lawn chairs the Bar is on the 1st floor my room on the 7th floor heard the music until 3 am.

    The mini fridge worked. The cleaning staff was good. The lobby staff was good.

    Stayed in October 2023

  • Reviewed: October 7, 2023

    1.0
    Not good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The toilet and bathroom smells bad

    The utility staff attended all the costumers needs as soon as they can

    Stayed in October 2023

  • Reviewed: October 3, 2023

    1.0
    Just terribile ..... avoid
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything..One of the dirtiest hotel I ever been

    Nothing

    Stayed in October 2023

  • Reviewed: August 12, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No clean and couldn't able to sleep due to bad odor. Complained to reception and he said no rooms available

    Location

    Stayed in August 2023

  • Reviewed: July 30, 2023

    1.0
    If you want to make your trip worse then this is your place in Dubai.
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 11 nights
    • Submitted from a mobile device

    Nothing. The room was not cleaned. Staff members were ignorant. Not a place for family.

    Nothing.

    Stayed in July 2023

  • Reviewed: July 20, 2023

    1.0
    Bad
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bad

    Bad

    Stayed in July 2023

  • Reviewed: July 20, 2023

    1.0
    Bad
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bad

    Bad

    Stayed in July 2023

  • Reviewed: July 3, 2023

    2.0
    Good for a short emergency stay. If your purpose is just to sleep.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No toiletries. No coffee. Tv had nothing in it. Only gave us 1 towel.

    Closeby

    Stayed in July 2023

  • Reviewed: July 1, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Service is very bad room ac not working TV not working after many call they not respond

    Stayed in June 2023

  • Reviewed: June 25, 2023

    10
    It was just fair
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location and the bathroom sink wasn’t flashing oooh my gosh plus the bed was really very uncomfortable since instead of one bed 6*6 they joined 2 beds on 1 and very uncomfortable at all

    It was nice and clean

    Stayed in June 2023

  • Reviewed: May 15, 2023

    1.0
    • Leisure trip
    • Travelers with friends
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: May 5, 2023

    1.0
    NOT RECCOMENDABLE
    • Leisure trip
    • Group
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleanliness is poor, Hygiens like toothbrush, soap water glasses are nothing inside, how many times we call reception for our neededs, this is our first time encourage hotel like this.

    the location only

    Stayed in May 2023

  • Reviewed: April 25, 2023

    1.0
    Very Poor
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very pathetic hotel. Rooms and service

    Stayed in April 2023

  • Reviewed: April 25, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good location, very peaceful

    Stayed in April 2023

  • Reviewed: April 24, 2023

    1.0
    Not recommended hotel
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night

    Firstly, the lack of available parking is inconvenient and the additional fee I had to pay for it is disappointing. It's also concerning that the TV was not working and that the WiFi was initially not functioning upon my arrival. However, it is commendable that the hotel staff were able to fix the issue with the WiFi after some time. Furthermore, the fact that the room was not fully prepared with a lack of towels and slippers is unacceptable. Additionally, the shesha smell throughout the hotel may have been uncomfortable for guests who do not smoke or prefer to be in smoke-free environments. The most concerning issue is the noise level from the bar music that prevented me from getting a good night's sleep until 4am. This is completely unacceptable for a hotel to subject their guests to such disturbance. Lastly, the issue with the hand wash being filled in the body soap container and the water heater not working, the reason I couldn't shower and checked out at 7 am in the morning. Overall, based on my experience, it would be difficult to recommend this hotel to others. The combination of several issues in one stay is unacceptable for any hotel. The hotel management should take steps to address these issues and improve the guest experience to ensure that future guests have a more enjoyable stay.

    Stayed in April 2023

  • Reviewed: April 23, 2023

    2.0
    I booked for family they provided me two single beds only. It’s totally disappointing.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No

    Totally changed our booking.

    Stayed in April 2023

  • Reviewed: April 22, 2023

    2.0
    Not suitable for staycation
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    the room was smelly. No complimentary coffee or tea, and 1 free water for 3 days, telephone not working, 1 keycard and door is squicky, NO Free Parking, 1 pillow each bed, 1 towel for the guests

    location

    Stayed in April 2023

  • Reviewed: April 12, 2023

    1.0
    Very Poor
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Air-conditioning Shower rugs TV not working AC not working Pillows case old Comforter old The room Not comfortable smells not good

    Stayed in April 2023

  • Reviewed: March 27, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The bed they gave me had a spring that hurt me when sleeping and they didn't change it, there was no hot water and when we complained we were told that since its summer they could get in trouble if the government found out they were heating water ( what nonsense is that), our room wasn't cleaned in 4 days.

    Nothing

    Stayed in March 2023

  • Reviewed: March 21, 2023

    1.0
    Very Poor
    • Business trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very poor apartment

    location

    Stayed in March 2023

  • Reviewed: March 21, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Being cheated by booking.com

    Nothing, it's a rubbish

    Stayed in March 2023

  • Reviewed: March 15, 2023

    1.0
    Worst service and staffs ever!
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The staffs especially the Lady Filipina Receptionist she is very rude. Pretending to be nice, and will assist you but the truth is NO. I booked Suite and informed them I will be checking in early like 11 or 12 and they confirmed yes but when I arrived room not ready and they even put me in a standard room. So i told them since my daughter needs to make herself ready for her event i agree to take standard and if the suite room gets ready by 2pm we will transfer but I waited for them to inform me but they didnot end up we transfer by 4:30pm. Then at night had visitors then this security guard didnot allow them and knocked in our room and told us to let our visitor leave which we did. But i didnot get why only us they asked our visitors to leave but other rooms they are allowing visitors and they even allow others to do party and drink alcohol.

    None

    Stayed in March 2023

  • Reviewed: March 12, 2023

    1.0
    not recommended for relaxing place
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    wifi not working staff is rude

    nothing

    Stayed in March 2023

Showing 76 - 100

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