always a pleasure to return to this hotel, amazing staff, nice location, room always clean. a perfect hotel for an family holiday. just perfect. a big thank you to the ladies from the kids club, such nice ladies.

Stayed in May 2024

not applicable

Housekeeping kept our room organised twice a day Staff was super friendly especially to our daughter (the staff from Caravan in particular: monalisha, goncalo and jasmine) Pool area is amazing Restaurants on the property are great (Amaseena, Tamoka and Splendido).

Stayed in May 2024

Noise at night from construction next door, few sunbeds around pools.

Great room and the whole resort, very helpful staff, delicious breakfasts, excellent restaurants in the resort.

Stayed in May 2024

Amazing private beach, you understand all the benefits of it especially on a weekends when there are so many people coming. Friendly and helpful staff. Very nice gym!!!

Stayed in April 2024

The only negative thing is that there was no extra bed prepared at our arrival although it was confirmed with the hotel both via email & phone call prior the arrival (3 adults).

Very good location, hotel itself is amazing, room equipment, food & room service were just perfect. The staff was very polaid & kind. Thank you 👌

Stayed in April 2024

This hotel is on the older side, however, it is clear that the staff and management tries VERY hard to keep its facilities clean and very well-maintained. My only concern is to change up the towels in the La Beiau lounge, and also the carpet in the bathroom because they have already had its use. Other than that for this hotel's age it's VERY well maintained, and we love coming back here. It was our 3rd time at this property in Dubai.

There was an excellent selection at the breakfast buffet. You should look no further if you plan to stay on JBR since this property has the best beach area. Other resorts on the same beach line have massive amount of people next to each other. In comparison to Ritz Carlton, which has a HUGE and long beach area, where it's very protected by security, so that outside people don't go in, and also all the sunbeds are spread out creating an intimate experience unlike the other resorts on the same beach line. Also, this property has excellent location because once you get off from the Sheikh Zayed Road in the evening you can quickly get to the property without being stuck in traffic for long unlike getting to other hotels that are further.

Stayed in March 2024

Nothing

Restaurants and swimming pool

Stayed in March 2024

The hotel is nice but a little bit outdated.

The stuff was great. Special thanks to Albert, the receptionist from Club Lounge, who made our stay special. Cleanness is something RC should be proud about.

Stayed in March 2024

- Refresh interior in some places - add drinks to half board

Location, design, service

Stayed in March 2024

Drinks were quite pricey at the pool bar. Also depending on which barman was on would depend on how a cocktail is made and how much alcohol is added. Although there were beds available around the pool most times, many guests reserved beds and then were not seen for many hours, which needs to be addressed by the hotel.

All staff were fantastic. Executive lounge was a nice way to relax and served a wide selection of foods and drinks.

Stayed in March 2024

Allocation of room was done discriminatory and without explanation nor tolerance. . Position implies traffic jams for most city visits and transfers unless early in the morning. Ritz carlton style as such may seem to some as being a bit outdated or dusted.in this particular destination .

Very nice position at the beach in jumeirah. Ample facilities. Great food at Latin American main beach restaurant and breakfast choices are top notch and comprehensive across cultures. Very friendly staff. Nice rooms. And helpful quality valet service. Both at beach and hotel door. Great spa and many pools. Helpful concierge .well kept older hotel. Good also for families but quiet areas are available everywhere.

Stayed in March 2024

Excellent location, lovely view, great restaurants, superb staff. Close proximity to Marina.

Stayed in February 2024

Some things weren't working great in the bedrooms and bathrooms. Hotel layout was a bit confusing (gym was really hidden), spent a lot of time going from one lift to the other. The Italian and European restaurant were really quite mediocre.

Breakfast and a couple of the half board restaurants (Arabic and Asian) were really good. The rooms were large and clean, the amenities mostly good. Pool and general child-friendliness were great. Staff were fantastic for the most part.

Stayed in February 2024

It’s the Ritz, so always a bit pricey, but it is to be expected. Had asked for a valentines decorated room, which was confirmed, but then forgotten. The staff did correct this later, but would have been better if it was done when we arrived instead of at night before we slept. The mattress is too firm for me, but I know everyone has different preferences.

Location is great. Grounds are beautiful. Staff is always friendly. I think it’s worth it to splurge for club level as the lounge is great and always has a variety of foods for mealtime.

Stayed in February 2024

I liked every think

Excellent breakfast, room and bad comfortable and spacious, every thing well organised. The kids zone was so nice and the lady taking care of the kids was lovely she made our kids fill like home, Nadine (I hope I remember her name)

Stayed in February 2024

- Number of sunbeds near the main pool can be increased

- Heated pools - Breakfast - Rooms with balconies facing beach

Stayed in January 2024

Every aspect of hotel was perfect. Starting from super friendly and kind staff, great food at breakfast and dinner, great rooms which was cleaned 2 time a day, super stable free wifi with great range (even on hotel beach!). It was a pleasure to spend our time there.

Stayed in February 2024

I honestly did not find fault, The facilities were great and staff outstanding. We used the kids club which was very good and the pools great but the weather was cool but the staff kept dry towels nearby for the children.

From the moment we arrived until we left the hotel ,staff were brilliant. Concierge was fantastic and very helpful. Housekeeping fantastic with attention to detail ,Reception was great and very helpful, Breakfast staff fantastic with the best breakfast in Dubai.

Stayed in February 2024

Nothing.

Absolute luxury! The staff were excellent, the hotel is beautiful and the beds are super comfortable!

Stayed in February 2024

Only suggestion about lights in the room. There is an advanced light system in the rooms via tablet. But it also means if you want to go to the bathroom/toilet when it is still dark outside, you need to activate all the lights and wake up everybody in the room. Simple switch for the bathroom/toilet separately would be great.

Outstanding. Everything was great - very helpful and friendly team. Both rooms and hotel very clean and well maintained. Attention to details as it should be at the Ritz. Superb breakfast and dinner.

Stayed in January 2024

No faults with the hotel, traffic can be bad in Dubai.

5 star on all fronts, from start to finish the Ritz Carlton Dubai was faultless. The staff were the best I’ve come across and will definitely be back.

Stayed in January 2024

Peaceful setting with wonderful staff

Stayed in January 2024

I didn’t like the shisha lounge it’s closed so early around 11 or 11 pm Because its resort i have yo stay most of the time on it Plase think again about the closed time for hookah lounge I suggest to closed between 2 to 3 am

I like everything the resort, room,staff,location, breakfast , restaurants All the smiling face all around me from staff really the greatest resort in JBR In dubai

Stayed in January 2024

Great location, very friendly un helpful staff! Especially the garden and the beach area is excellent for Dubai. Room were made up and cleaned to a high quality.Breakfast buffet has great selection of quality food. The best latte in my life 😊

Stayed in January 2024