Locations it’s a little far way taxis for everything, last night we were unable to drink in any of the bars due to private events which was really disappointing

The reception area was great, very spacious rooms and great swimming pool area

Stayed in April 2024

Everyone was super lovely but every second question was is everything okay, have you had a good stay, just over the top - very politely and sweet but it was the same questions

We stay regularly at the W, one of our favourite hotels around the world.

Stayed in May 2024

Not applicable

Everything about this property was excellent, extraordinary and extravagant. Our room was upgraded and we had the best view from the balcony . The staff was so caring and bought me a birthday cake and balloons as well . The hospitality is amazing. The view , the pool , the suite . This was my dream stay in can never forget

Stayed in April 2024

Internet wifi was always too slow.

Absolutely the food! Dimension of the room.

Stayed in May 2024

Amazing waaawi

Stayed in April 2024

Shisha at the SoBe lounge is way too overpriced for the quality of smoke and taste of the flavor. Definitely need to switch it up

Everything from start to finish was beyond exceptional and set a new standard the moment we stepped in. The staff was friendly and helpful. The views were legendary and the poolside atmosphere is second to none. We were delighted to spend our honeymoon here.

Stayed in May 2024

Saturday is extremely busy - loud music from beach club DJ competing against pool DJ and from evening is joining also rooftop party. A lot of external guests over the weekend made it difficult to find a free sunbeds.

Modern, great beach, excellent welcome - offered early checking free of change

Stayed in April 2024

Nothing

Everything was great as expected 🤗🤗

Stayed in February 2024

The hotel's design (rooms and lobby)

Stayed in May 2024

This review is hidden because it doesn't meet our guidelines.

I think it will be great to have some more shade space outside the hotel

It’s very comfortable, good shade balcony

Stayed in April 2024

nothing

breakfast was amazing! manager aisha was excellent..brilliant customer service from her and ver polite and understandable. room was amazing especially the the the view of dubai

Stayed in April 2024

Super luxury and clean , best pool in the town

Stayed in April 2024

I would suggest having allocated beach beds for in-house guests, and the wet deck pool could use better maintenance and cleanliness.

I enjoyed from the moment of arrival with the bellboys who are super genuinely warm and start a great interaction with you that makes you feel so welcome, the check in process with Ahktar (sorry if it's miss spelled) which was super thorough and warm, Diana in the lobby with a warm smile and ready to help, the spa facilities were outstanding, but the massage from Jenny was trully the best I ever had, all details are taken in consideration from the comfort of the bed, linen, temperature, light and the skills and experience from Jenny to carry the treatment. Also, a great addition was the Davines line for room amenities.

Stayed in April 2024

If you're looking for a quiet place then i wouldn't recommend its more of a kids friendly family place

Spacious room excellent service

Stayed in April 2024

There is not much I didn't like at all. Since I did come with a newborn it would have been nice to have more sound blockage from the party on the rooftop however it was still significantly blocked up due to the double-glazed doors to the balcony.

The staff were absolutely wonderful. They were really accommodating of special requests and never made it seem like it was a big deal or was troubling them. I have never received better service from a hotel than the W on the Palm.

Stayed in April 2024

Pool very small

All

Stayed in April 2024

the adults only pool was way to small for the size of the hotel, it was also only 3ft deep all around so wasn't great to have a swim and very very small so people just stood there, the pool bar for some reason had no swim up stools which i would of expected in such a premium hotel, coffee machine was high up and not easy to put the pods in

Room great, one slight issue was the coffee machine, it was awkward to use were it was placed, could be moved to a easier area of the room, breakfast was awesome, location perfect

Stayed in March 2024

Location

Beach cleaneness

Stayed in March 2024

Nothing

Amazing vacation, kind staff and service at the highest level! The structure of the hotel and its style are spectacular and in general we had a very enjoyable vacation. Thank you very much for a late check out and for sure we will come back to Palm again. Thank you!

Stayed in March 2024

Being asked to pay for a sun lounger at weekends - Japanese restaurant over priced $300 meal for two and starving at the end

Very modern - young Vibe

Stayed in March 2024

Breakfast I was disappointed with.

Great customer service around was amazing, and 2hrs

Stayed in March 2024

I might’ve rushed and mentioned the pool part above. Anywho, it’s also kind of far away and needs better rainy days maintenance and adaptability.

Everything from the infrastructure, design, food, facilities and amazing staff. My only issue was very subjective and an honest personal opinion, which is the pool area/areas. I’m more into bigger more spacious and deeper pools rather than a bunch of shallow-ish ones with lots of sun beds and whatnot and one wet deck pool which I preferred rather to the other area.

Stayed in March 2024

Room felt a bit worn - air bubbled wallpaper, misfiring shower head, tepid bath.

Complimentary room upgrade on arrival; very friendly staff; great view

Stayed in March 2024