Palm Jumeirah, Crescent East, Plot C-34, Palm Jumeirah, 24988 Dubai, United Arab Emirates
#129 of 712 hotels in Dubai
Guests' ChoiceBased on 1186 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
8.6
Facilities
9.1
Staff
9.2
Value for money
8.2
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 14, 2023
Abdulhakim
Saudi ArabiaNo night activity's
separated adults pool
Stayed in August 2023
Reviewed: August 14, 2023
Lee
United KingdomNothing. It was great.
Everything, from the cleanliness of the hotel, the food and the welcoming staff.
Stayed in August 2023
Reviewed: August 13, 2023
Sourav
United Arab EmiratesNothing at all
Everything was just perfect. Right from the rooms to the service to the food. Absolutely no room to point out any negative aspect.
Stayed in August 2023
Reviewed: August 7, 2023
Marique
New ZealandIf I was to include something, I would say the air con in the rooms was quite loud but that was a minor thing. We’d still go back there for sure. Fantastic!
Everything was fantastic! Staff were amazing. Great buffet. Beautiful pool & facilities. Lovely and child friendly.
Stayed in August 2023
Reviewed: August 6, 2023
Laura
AustriaIt was a perfect holiday! The hotel is very beautiful and clean! Especially the rooms! Our room was so big and comfortable and clean and we had a wonderful view to the Burj al Arab. The housekeeping was so nice and they do their job really good! They come 2 times a day! i want to thank Pathum and Sushii thath they always made sure that our room is perfectly clean and for the cute elephant and swans they made out of towls for us! Thank you so much! We always were at the Adults Only Pool because it was so calm there and you really could relax! Every hotel should have a adults only pool! The Beach was also very beautiful but the sea was very warm, so the pool was better because it was cool and refreshing. The temperature in July in Dubai is too hot so i would recommend to come here when it is a little bit colder. The food in the restaurant Mezzerie was amazing! Every evening you have a different theme so it never gets boring! The staff there was SO nice! I especially want to thank Alex, Melyvine, Kaveen, Asitha, Fosil, Paul, Pawal, Saru and Santhul! Everyone alwas made sure that we have everything we need and have our best time there. Thank you so much! So overall it was a perfect holiday and we definitely will come again!
Stayed in July 2023
Reviewed: August 2, 2023
Melanie
United KingdomNothing negative to say at all
The best hotel I’ve ever been to. The staff make this hotel. Nothing is to much trouble
Stayed in July 2023
Reviewed: July 31, 2023
Craig
New ZealandEverything it was the best stay at a resort I have ever had. Upgrades, amazing buffet , facilities and staff what else can you ask for!
Stayed in July 2023
Reviewed: July 29, 2023
Mahmoud
United Arab EmiratesNothing
Everything
Stayed in June 2023
Reviewed: July 29, 2023
Nandini
United KingdomI paid almost £250 a night and there was work noise going on. We were not made aware of it and the private beach was closed. If i knew it i wouldn't have paid soo much.
Breakfast was very good everything was exceptionally good.
Stayed in July 2023
Reviewed: July 27, 2023
Roxanne
United Arab EmiratesThe hotel was under refurbishment which we were unaware of before booking.
Sarada was the best concierge. She made sure our stay was as enjoyable as possible. The room was beautiful although a bit hot (Not sure if the AC was working)
Stayed in July 2023
Reviewed: July 27, 2023
Denise
IrelandA little far up the Palm so some traffic at times but Ubers are very cheap
Everything one expects from a 5* hotel, excellently trained staff, amazing facilities. Outstanding!private beach, family pool and Adult only pool. Amazing pool service and super friendly staff.
Stayed in July 2023
Reviewed: July 26, 2023
Carla
South AfricaDue to off season, x2 restaurants not open. We found Mezzarie had deteriorated. South American night was always about meat…had to ask for meat. Nespresso machines could do with a service.
It’s location, excellent staff and amazing service. Sarefina was excellent, Leonard is a definite asset to the Waldorf Astoria.
Stayed in July 2023
Reviewed: July 26, 2023
Krzysztof
PolandBeach.
Variety of tasty dishes
Stayed in July 2023
Reviewed: July 25, 2023
Khurram
United States of AmericaClosed beach.
Excellent and Fantastic.
Stayed in July 2023
Reviewed: July 25, 2023
Jurgen
United Arab EmiratesAmazing Hotel and we got a nice upgrade to a Suit for a good Price, as usual this Hotel is the best for a Stay Vacation
Stayed in June 2023
Reviewed: July 24, 2023
Leonard
United Arab EmiratesReally nice hotel, staff were super friendly and very helpful. I would recommend and I’ll definitely be back.
Stayed in July 2023
Reviewed: July 23, 2023
Brian
AustraliaBeach was closed
Breakfast and the large rooms
Stayed in July 2023
Reviewed: July 21, 2023
Jude
SeychellesWished time allowed longer stay there. No complaints
Was there for a wedding with family. Exceptional facilities, efficient and friendly staff. The room is spacious and had everything one needs and more. Great value for money too. Don’t miss the breakfast. my whole family has just praises for this hotel. 👏🏽👏🏽👏🏽
Stayed in July 2023
Reviewed: July 18, 2023
Joe
United KingdomDrinks but pricey
Location clean friendly staff
Stayed in June 2023
Reviewed: July 18, 2023
Majd
United Arab EmiratesBad breakfast
Very clean, nice pool, amazing room
Stayed in July 2023
Reviewed: July 12, 2023
Peter
United KingdomI would like to see a little entertainment. Maybe something in the evening?
An excellent hotel on all levels. The staff are so attentive and genuinely care. The pool side staff were superb and looked after us wonderfully. The housekeeping was fantastic. The staff in the Mezzerie were great. Hermae was amazing. A real credit to the team. The chefs were so proud and couldn’t do enough to help. Every meal was fantastic. Highly recommended. We have holidayed every year on The Palm but the service outshone other hotels. Superb. 🥰
Stayed in June 2023
Reviewed: July 10, 2023
Bolaji
United States of America……. still thinking .😊
Clean ( both look and smell ). Spacious . Exquisite decor . Full array of amenities with something that is perfect for even the most selective / jaded of travelers.
Stayed in July 2023
Reviewed: July 10, 2023
Graham
United KingdomNothing
Lovely room with a amazing view , plenty of water and hot drinks , lovely big bathroom , staff very nice , kind and extremely helpful. Plenty of choice for breakfast.
Stayed in June 2023
Reviewed: July 10, 2023
Patel
CanadaThe hotel is great, and made even better by the staff. A fabulous and memorable family trip. We had two rooms and stayed five nights at the Waldorf and enjoyed each day. The staff were amazing, took time to chat with you, asked if we needed anything, and always attentive.
Stayed in July 2023
Reviewed: July 10, 2023
Aicha
SenegalWonderful place! The breakfast buffet was amazing and the workers are very great, special shout-out to Diatta, Arabinda and Deepak who are very gentle and toke care of us
Stayed in July 2023
Helsinki, Finland
Alhama de Aragón, Spain
Sankt Gilgen, Austria
Side, Turkey
Woodbridge, USA
Trapani, Italy
Saint Petersburg, Russia
Ome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content