Queens Promenade, Blackpool, FY2 9AA, United Kingdom
#232 of 249 hotels in Blackpool
Guests' ChoiceBased on 15475 hotel reviews
5.2Cleanliness
5.8
Comfort
5.8
Location
6.7
Facilities
5.9
Staff
7.2
Value for money
6.3
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 May 2024
Victoria
United KingdomThe spa shuts at 5.30 on a Saturday 😫
Value for money
Stayed in May 2024
Reviewed: 16 May 2024
David
United KingdomNothing for the kids to do…Arcade was very basic and poor
You got what you paid for..the room was clean and tidy and we had a decent breakfast the following day
Stayed in May 2024
Reviewed: 16 May 2024
Douglas
United KingdomThe windows don’t open properly,the room was too hot,& there was no fan,to compensate!
Breakfast was very good,but you had to pay,every morning,you couldn’t book it,with the room,which was very irritating!
Stayed in May 2024
Reviewed: 16 May 2024
Sonia
United KingdomRooms very basic not really cleaned very good, the carpets looked like they hadn't been vacuumed, rooms very hot and stuffy no air con or fans
The location was OK for what we wanted
Stayed in May 2024
Reviewed: 16 May 2024
Tracy
United KingdomThe entertainment was very poor not very appropriate for children when they were wearing small silver shorts then spreading their legs it was more like a strip dance on the Friday then on the Saturday it was just as bad think they need to cover up a bit and do maybe a kids disco first half hour or something all in all very disapointing
Dinner and breakfast was very good great selection of food
Stayed in May 2024
Reviewed: 15 May 2024
Carl
United Kingdombar closed early with lots still drinking
lots of facilities only bar closed early
Stayed in May 2024
Reviewed: 15 May 2024
Melanie
United KingdomWasn’t value for money
Stayed in May 2024
Reviewed: 15 May 2024
Matthew
United KingdomNeeds a desperate upgrade inside especially rooms
Location not too bad
Stayed in May 2024
Reviewed: 15 May 2024
Martin
United KingdomNoise from the adjoining room
Room was reasonable for the price
Stayed in May 2024
Reviewed: 15 May 2024
Molik
United KingdomDated, probably no update since the 70s. Pay to park. Kettle in room was rusty. Tv remote wasn't working properly. Bathroom door can't shut. Can hear people in next room talk normally. Can hear people walk in above room.
Location was good
Stayed in May 2024
Reviewed: 14 May 2024
Alan
United KingdomWe woke up in the morning itching like mad and we just made a quick exit home as we was both covered in bites from bed room wasnt the best but this was a very bad time for us
The day before the night was going fine
Stayed in May 2024
Reviewed: 13 May 2024
Simon
United KingdomMy room had no soap or toilet paper. Basin and mirror were dirty. Half eaten cake was on bedside table. Housekeeping was banging on my door Sunday 9am. Hotel is very large and very noisy. My room noise insulation seemed poor.
Reasonable price
Stayed in May 2024
Reviewed: 13 May 2024
Simon
United KingdomPlace felt run down. There was no phone in the room to call reception. There was a fight going on in the room next to us, and we had to go down to reception from the 5th floor at 3am in the morning to let them no as it woke us up. Another guy had been stabbed as well that was waiting with the police in reception blood everywhere but wasn't cornered off so me and my partner sat in it, not knowing staff weren't really bothered just blamed it on the weather. I won't be staying there again.
Location wasn't to bad tram stop right out side the hotel
Stayed in May 2024
Reviewed: 13 May 2024
Shannon
United KingdomThe property was falling to pieces although it said no smoking there was cigarette butts behind the tv in order to have a drink have to use the sink in the toilet so many noisey people shouting and banging doors
Stayed in May 2024
Reviewed: 12 May 2024
Scarlette
United KingdomThe fact that the room "looked" clean but hadn't had a proper clean after the last guests. Window sills hadn't been cleaned, neither had the facility's in the bathroom. Was also a used ear bud left on the bedroom floor.
The fact u can just put your key in the box upon check out. Males it quick and easy
Stayed in May 2024
Reviewed: 12 May 2024
Sue
United KingdomI think because the hotel is cheap it attracts the wrong kind of people, people were falling about drunk and swearing outside where there was children about, I wasn’t clean and my room stink of damp and guests have no respect for others with noise at 02.30 in the morning but while this hotel continues to attract this type of clientele i doubt it will change.. I won’t be back and this is the first negative review I’ve ever given
The location with it being on the seafront and that was my reason for booking it
Stayed in May 2024
Reviewed: 12 May 2024
Nicholas
United KingdomSo long to book in 45mins , tv didn’t work, card didn’t work multiple times had to change it.
Location, food, parking, entertainment
Stayed in May 2024
Reviewed: 12 May 2024
Lee
United KingdomWas no offer
Stayed in April 2024
Reviewed: 6 May 2024
Leeanne
United KingdomLight in bathroom didnt work. Room wasnt really big enough for a fouble bed so couldnt fully open door.
Outside is stunning architechture. Sea view from some rooms. Wardrobe hairdryer tv and kettle all in room
Stayed in May 2024
Reviewed: 29 April 2024
David
United KingdomRipped quilt,window broken
Close to amenities
Stayed in April 2024
Reviewed: 29 April 2024
Tina
United KingdomThe hotel is very large and it was outdated. There were not clear instructions where the rooms were. There was a lot of rubbish outside the hotel. Also in the entertainment part/bar children were running amok with no parental control-staff should have spoken to parents re this as there were certainly issues of health & safety.
Suited our needs.
Stayed in April 2024
Reviewed: 28 April 2024
Cristian-mihai
United KingdomThe beds were not comfy at all and very small Windows wont open No.window in bathroom
The location is great staff was very friendly and nice swimming pool and spa
Stayed in April 2024
Reviewed: 27 April 2024
Marnya
United KingdomSmall room, tv outdated, noisy fire door outside room
Clean rooms
Stayed in April 2024
Reviewed: 27 April 2024
Dan
United KingdomNot the hotels fault but we were there in half term so kids running up and down the halls and banging above until 11pm ish
The staff were night and the porter showed us around the ball room ect which was very kind of him
Stayed in April 2024
Whitby, UK
Konstanz, Germany
Delmenhorst, Germany
North Richland Hills, USA
Rovinj, Croatia
Wise, USA
Mirleft, Morocco
Huadu, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content