1-3 St. Margarets Terrace, Weston-super-Mare, BS23 1AH, United Kingdom
#13 of 21 hotels in Weston-super-Mare
Guests' ChoiceBased on 1348 hotel reviews
7.8Cleanliness
8.2
Comfort
8.2
Location
9.3
Facilities
7.7
Staff
8.8
Value for money
7.9
Free WiFi
7.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 October 2023
Andrew
United KingdomThe bed lol
Food
Stayed in October 2023
Reviewed: 11 October 2023
Armstrong
United KingdomThe corridors on the floor we were in were unappealing, and in need of an update, however, it is a big old building and I imagine any such updates will end up reflected in the cost of a stay and the rooms and public spaces were all nice enough.
Location is perfect, close to town and to the beach. There is a car park providing overnight parking (£10 for 24 hrs) a couple of minutes walk away. Our room was good. My Mum needs a wheelchair and they gave us a larger room, which had 3 beds and a couple of sofas. I have seen comments saying the beds are hard, but I found mine very comfortable,. Breakfast was great. plenty of choice, and when we arrived towards the end of the breakfast service on our 2nd day and the food had been standing for a while, they offered to make us fresh eggs . The staff were excellent. Many of them were young, but all were polite, helpful and considerate.
Stayed in October 2023
Reviewed: 6 October 2023
Manuel
United KingdomRoom not so good smell from bathroom
Food and service good
Stayed in October 2023
Reviewed: 5 October 2023
Rose
United KingdomDust around the lamps and they wasent working either, but nothing worth moaning about still a nice hotel,staff lovely
Loved the hotel and breakfast was good , hotel lovely the rooms needs abit of care and attention,proberly due to end of season lots of customers using them,
Stayed in October 2023
Reviewed: 29 September 2023
Kirsty
United KingdomLocation
Stayed in September 2023
Reviewed: 25 September 2023
Keith
United KingdomThe staff were very friendly and the location is amazing
Stayed in August 2023
Reviewed: 22 September 2023
Martin
United KingdomDust on lamps and shades separating. Decent sized room . Bed uncomfortable. Kettle faulty.
Great breakfast
Stayed in September 2023
Reviewed: 18 September 2023
James
United StatesThe bathroom needed an updated, and change of layout.
It’s a beautiful location and the building has so much potential, the staff where very welcoming.
Stayed in September 2023
Reviewed: 17 September 2023
Julie
United KingdomThe shower was awful. It dribbled out. No flow. Really cheap shower. Shame as the rest of room beautiful. Hair dryer cord not long enough to reach the mirror to see what you're doing. No power behind it either
The view and layout
Stayed in September 2023
Reviewed: 17 September 2023
Debbie
United KingdomThe only thing for us was the comfort of the beds, they felt as though they were the spring beds and wasn't that comfortable at all!
The staff were extremely friendly and made you feel welcome, we had a fabulous meal on the evening the steak was cooked to perfection and the surf and turf was gorgeous!! We really enjoyed our stay!! Thankyou to all the staff at The York!!
Stayed in September 2023
Reviewed: 12 September 2023
Charlette
United KingdomClean large room nice breakfast.
Stayed in August 2023
Reviewed: 10 September 2023
Peter
United KingdomNo comment
Nice location,friendly staff,we had a great time at the York hotel
Stayed in September 2023
Reviewed: 10 September 2023
Jones
United KingdomVery spacious room, excellent location, great food and staff were wonderful.
Stayed in September 2023
Reviewed: 9 September 2023
Katie
United KingdomBathroom abit tiny
Room was nice and cool very good sleep
Stayed in September 2023
Reviewed: 9 September 2023
Mark
United KingdomThe room was a little tired, the window blinds were broken and unusable, the shower very poor and the bathroom extractor fan did not appear to work. I can accept creaking floor boards, it is an old building but for the money I have no real issues. I think that maybe an info poster giving breakfast times etc. would be helpful.
The staff were exceptional, friendly and helpful both in house and the outside bar/eating area. The food was excellent when we had an evening meal outside as was the breakfast again served by a brilliant attentive staff.
Stayed in September 2023
Reviewed: 6 September 2023
Inna
United KingdomEverything was pretty good!
Stayed in September 2023
Reviewed: 4 September 2023
Andrew
United KingdomSmall lift lots of stairs to rooms
Centre of town good outdoor seating
Stayed in August 2023
Reviewed: 4 September 2023
David
United KingdomShower was not getting warm for me.
The room and location fine, breakfast take some beating.
Stayed in August 2023
Reviewed: 2 September 2023
Mike
United KingdomRooms clean and spacious and a very nice breakfast included in the price.Good choice of meals in the hotel at a very reasonable price..
Stayed in September 2023
Reviewed: 2 September 2023
Christine
United KingdomThe room overlooked the kitchen for next hotel and the fans were noisy
Very good
Stayed in September 2023
Reviewed: 31 August 2023
Michaela
United KingdomN/A
Friendly fantastic service.
Stayed in August 2023
Reviewed: 30 August 2023
Julie
United KingdomIt was all nice
All of it it was lovely
Stayed in August 2023
Reviewed: 30 August 2023
Anne
United KingdomNothing
Everything was great and the staff were particularly good and helpful
Stayed in August 2023
Reviewed: 30 August 2023
Dean
United KingdomBooked superior room rain one night dripping water through into room woke us up. Nothing could be done due to time.
Close to beach, all shops etc.
Stayed in August 2023
Reviewed: 29 August 2023
Dean
United KingdomNothing it was fine
Lovley clean hotel very central 2 everything Lovley staff made welcome and food was smashing
Stayed in August 2023
Bordeaux, France
Alamosa, USA
Fort Lauderdale, USA
Dubrovnik, Croatia
Viña del Mar, Chile
Sunderland, UK
Cape Town, South Africa
Cilgerran, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content