220 West 41st Street, New York, NY 10036, United States of America
#146 of 416 hotels in New York
Guests' ChoiceBased on 1673 hotel reviews
8.3Cleanliness
8.4
Comfort
8.6
Location
9.5
Facilities
8.3
Staff
8.7
Value for money
7.9
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: October 21, 2023
Dr
United KingdomRoom service is every other day.
The hotel is very central yet is not as noisy as we thought. Staff are friendly and helpful, and the complementary breakfast is good. Beds are very comfortable and the rooms are spacious.
Stayed in October 2023
Reviewed: October 21, 2023
Lorraine
MaltaNothing
The location was perfect. The bellman Eddie was very nice and helpful.
Stayed in September 2023
Reviewed: October 17, 2023
Marilena
United KingdomBreakfast restaurant was too small for the amount of people. Quality of food was just ok. Maybe provide less options but better quality.
Staff were friendly and helpful.
Stayed in October 2023
Reviewed: October 17, 2023
Marion
AustraliaWe didn't like the fact that the concierge got us tickets to a show that cost double the actual ticket price and were the worst seats in the venue. Saying that we did manage to move seats and it was an enjoyable show.
Stayed in October 2023
Reviewed: October 16, 2023
Lammy
South AfricaThe breakfast was too basic
location amazing
Stayed in August 2023
Reviewed: October 16, 2023
Collette
South AfricaThe booking system when extending our stay, we had to do a whole new booking with additional deposits.
Well located, clean and comfortable stay
Stayed in October 2023
Reviewed: October 15, 2023
Vivek
DenmarkRoom and room cleaning police
Nice front Office staff and location
Stayed in July 2023
Reviewed: October 12, 2023
Jihan
United States of AmericaLocation
Stayed in October 2023
Reviewed: October 11, 2023
Phillip
United States of AmericaFacilities
Location
Stayed in September 2023
Reviewed: October 10, 2023
Stephen
United States of AmericaThe rooms were very nice except for the room our quest slept in as the beds were very squeaky and the pillows were flat. As far as the breakfast, the only complaint was the room was too small, crowded and there were not enough tables. Thankfully our room was on the 3rd floor so we could use the stairs since it was tricky catching the elevator when needed.
The staff was very friendly and accommodating. Our rooms were very clean and the maids came by every day to refresh the room and replace towels. The breakfast was very good other than running out of certain items which were refilled.
Stayed in October 2023
Reviewed: October 5, 2023
Paul
IrelandGreat location
Stayed in October 2023
Reviewed: October 3, 2023
Thiago
United States of AmericaIt could have at least a mini fridge in the room. We miss it. The breakfast is very simple and always overcrowded. Beside it, it was everything great.
Very good location, great staff and everything clean. I feel been close to the 42st subways is a great deal to move around the city
Stayed in October 2023
Reviewed: October 2, 2023
Amrita
United States of AmericaThe staff
Location and accessibility
Stayed in October 2023
Reviewed: October 1, 2023
Bonnie
United States of AmericaHad a wonderful time.
Stayed in September 2023
Reviewed: September 30, 2023
Simon
United KingdomI think it was the first time I’ve ever been charged for an early check in!!
Brilliant location just a couple of blocks over from Times Square.
Stayed in September 2023
Reviewed: September 29, 2023
Kathleen
United KingdomNot always coffee available in reception
Always choose this property for location. Lovely and clean, staff are accommodating
Stayed in September 2023
Reviewed: September 28, 2023
Shamsa
United KingdomI found the breakfast was repetitive and not to a good standard. There were no vegetarian options such as beans, veg sausages or other foods along this that would cater for those who do not eat meat which I found to be disappointing.
The location was excellent and had good transport links which helped when travelling around the city as we were able to get back to the hotel without inconvenience
Stayed in September 2023
Reviewed: September 28, 2023
Rebecca
United States of AmericaThe lack of seating at breakfast. The lobby was kind of small too. Cold bottled water should be available at breakfast.
There were alot of people at breakfast and not enough seating. Seemed like people didn’t want to get up and just kept eating.
Stayed in September 2023
Reviewed: September 28, 2023
Laura
United KingdomSpacious clean room with comfortable beds. Staff very helpful and great breakfast in the morning.
Stayed in August 2023
Reviewed: September 25, 2023
Vinotha
AustraliaNeed more lifts
Location was e cellent in Time square Staff were very polite and extremely helpful Room was clean Breakfast was alright Quite busy in the morning particularly in the dining room for breakfast and also had to wait a long time for the lift because one of the lifts was out of order
Stayed in September 2023
Reviewed: September 21, 2023
Gail
United States of AmericaRoom was not ready. Bathroom was tiny. Room was expensive.. Breakfast buffet seemed overcrowded with too little seating. Buffet was disorganized and could have been so much better with some NY basics.
location was great, staff was helpful
Stayed in August 2023
Reviewed: September 21, 2023
Pujan
United States of AmericaLift was small and too bg, i booked week before with city view but I got room in 6th floor without view which was disappointing
Great location, staff friendly,clean room,breakfast was free and fine
Stayed in September 2023
Reviewed: September 20, 2023
Marilyn
United States of AmericaBreakfast was good. Staff was very helpful.
Stayed in September 2023
Reviewed: September 20, 2023
Gillian
United KingdomWe got called at 5.26am to be told our car had arrived We hadn't ordered one!? Then again the phone rang at 5.45am it really disturbed our sleep
The room was lovely and clean The staff at check in were lovely and helpgul
Stayed in September 2023
Reviewed: September 20, 2023
John
United KingdomBreakfast was a nightmare could not get in to the small eating area
Stayed in September 2023
Kuala Lumpur, Malaysia
Chiang Mai, Thailand
Dalian, China
Paray-le-Monial, France
Milan, Italy
Heiligenblut, Austria
Druskininkai, Lithuania
Puerto Ayora, Ecuador
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content