Perfectly lovely

Amazing location, sumptuous comfort and friendly, resourceful staff!

Stayed in April 2024

Great location! Very close to the theater district and Grand Central Terminal.

Stayed in March 2024

There were no dining facilities in the hotel, no bar and, aside from a tiny gym area, no leisure facilities.

The location is amazing, just or 5th Avenue and Strow from the Rockefeller Centre.

Stayed in March 2024

Nothing really, I had seen complaints about no daily cleaning but we didn't miss that at all.

The room was a great space, very comfortable and lots of space to spread out. Lovely big bed, great floor to ceiling windows and a great size bathroom. WiFi fast and reliable. Tea and coffee provided and topped up as soon as we asked. Also provided prosecco and chocolates to celebrate our anniversary on arrival. Japanese toilet an added bonus, and they were very accommodating with storing our luggage on checkout day.

Stayed in April 2024

Nothing

Having tea/coffee and water available and slso a small fridge in our room

Stayed in April 2024

Didn’t provide daily room service as standard, only when requested.

Good central location but also quiet. Our high room had lovely skyscraper views. The staff were really friendly and gave some excellent recommendations.

Stayed in March 2024

I could hear a lot of outside noise and construction noise at night.

Great staff! Everyone was very personable and helpful.

Stayed in February 2024

leaving:(

pure luxury, can’t beat being between 5th and madison avenue.

Stayed in February 2024

While very attractive, all the chairs and the chaise in our room were not comfortable, alas.

Beautiful hotel with excellent staff. Our room had a wall of windows and an electronic system for raising and lowering the shades and blinds! Gorgeous bathroom with heated toilet seat, not kidding!

Stayed in January 2024

Having to leave 😉

The cleanliness and decor 😍

Stayed in January 2024

Nothing!

Fabulous location just around the corner from Saks and a few minutes walk to St.Patricks cathedral- walking distance to all the main tourist attractions. Lovely staff who answered all of our questions. Quiet, spotlessly clean rooms which were surprisingly large by NY standards. A modern hotel with nice decor. Just to note there is no restaurant on site which we knew before booking, plenty of options for food close by. Would highly recommend

Stayed in December 2023

Fantastic location very clean and just an overall lovely hotel

Stayed in December 2023

The hotel unfortunately didnt have a designated seating area for us to sit and wait for our airport taxi.. We had to wait at the Terrace and if we needed to use the restroom we had to go downstairs in the lobby. Lobby has a very small sofa that doesnt fit us.

Bed was comfortable. Room good size. Loved everything in the room. Staff are very friendly. Guest services was fast

Stayed in January 2024

Really really really loud noise from the neighborhood, bed matress was so and so, pillows where dead flat

Really nice staff and great hotel, cleancut and super comfortable

Stayed in January 2024

The room barely had enough space for two persons. There were some niggles that can be easily fixed such as no hanger for coats and jackets (despite the existence of a long corridor with plenty of roof) and a single towel hanger in the bathroom. And of course the price was really high at $400+ per night without breakfast.

The location is superb for visiting New York. You are in the absolute center of Manhattan. The hotel staff was very polite and efficient. The room was quiet and had loads of storage space as well as plenty of electricity outlets for charging all our devices at once. The bed was very comfortable. Overall we had a feeling of understated luxury both in the room as well as in the lobby of the hotel.

Stayed in October 2023

NOTHING!!!!!!!!

Wow where to start, amazing sized rooms, fantastic staff who were friendly and warm every time we engaged and they engaged with us. Clean, tidy, bent over backwards to help us with travel information, taking in packages we had delivered. The best experience we have had in NY, Sorting cabs out for us - assisted with bags........ My go to place for NY and an amazing location for NY

Stayed in November 2023

The TV remote was not working 😕

Good location and friendly personal 👌

Stayed in October 2023

Coffee machine in the bedroom suite wasn’t a plumbed in machine, had to add water for it to work. Also very slow

Location is fantastic

Stayed in December 2023

Noise through window glass

Location, clean and updated, friendly staff. The noise outside easily transferred through the windows, I know it's NYC and loud, and updated , possibly triple pane glass, would be more energy efficient and further cut noise, and this may be a competitive advantage as well. It was a good room, though and the tv was huge!

Stayed in December 2023

Everything in this hotel met and even exceeded my expectations, considering the standards of NYC

Excellent Hotel, absolutely recommended. Optimal location, spacious and comfortable rooms, very good services and kind staff.

Stayed in December 2023

N/a

Fantastic space in rooms,facilities and staff with great location.

Stayed in December 2023

Nothing

Great location. Friendlt staff. Lovely and clean rooms with good facilities

Stayed in December 2023

Was too hot

Location was excellent, staff lovely friendly and helpful

Stayed in December 2023

Tea/Coffee facilities - machine is quite slow vs modern machines, and we always forgot to ask for the coffee to be refilled. only topped up 2 pods at a time and we only remembered to ask once!

Perfectly located near 5th, Walking distance to several key subway lines and Grand Central. Large room, excellent shower, intelligent toilet (interesting, and under utilised!), comfy bed, great Aircon.

Stayed in December 2023