everything was perfect

everything top standard staff amazing location fantastic

Stayed in September 2022

The staff is amazing. Eddie was our bell man, door man and any man we needed him to be. He helped in any way we needed. The front desk was also extremely pleasant and helpful. They found me comedy tickets, boat cruises and offered to make dinner reservations if needed. They also would give us recommendations if needed. The bar staff were also friendly and helpful. The only thing that really bother me was 2 bagels and 2 cups of coffee cost me $40. The room was a bit small but hey it’s New York.

Stayed in September 2022

We had the best experiences at the Wall Street Hotel. When we arrived, the doorman David greeted us warmly and helped us to apply for a free extension until 1 pm right away when we mentioned our flight time. On the day of our departure, doorman Eddie also helped us check out and move our luggage out smoothly. It was truly a 10/10 experience that I have never experienced in other NYC hotels I stayed at before. Amenities are brand new, the bathroom was spacious. Enjoyed every single bit of our stay!

Stayed in September 2022

nice hotel and excellent doorman

Stayed in September 2022

The room service breakfast.

This was an awesome hotel stay. The staff was outstanding from checkin to checkout. The breakfast could have been more exceptional. I would rate the breakfast a 5 out of 10.

Stayed in September 2022

Eddie the doorman offers the most welcoming arrival. He is an asset to the hotel and goes out of his way to be helpful. The hotel is new and tastefully decorated, comfortable and well located. The staff are well trained and friendly. A great addition to NY’s hotel collection.

Stayed in August 2022

nothing

everything

Stayed in June 2022

fabulous, new, spacious and clean! Steven and the team treaty us like royalty! 5 star customer service!

Stayed in July 2022

honestly nothing to complain

amazing. staff super friendly and helpful. immaculate. extremely comfortable.

Stayed in July 2022

It is a beautiful hotel with the most lovely staff who made us feel very welcome.

Stayed in July 2022

Breakfast could be better :)

Superb rooms, friendly and helpful staff

Stayed in July 2022

nothing!

the location and the cleanliness and decor

Stayed in July 2022

great staff

Stayed in June 2022

So noisy in the street, we almost couldn't sleep !!! view from the room of an old abandoned building. Not a very nice view !!! room opposite the houskiping room (so much noise and door slamming throughout the morning) not very pleasant !!!

Nice room. Relatively friendly staff. Late Checkout OK.

Stayed in December 2023

Staff, neighborhood had two much construction, poor dining options

Cleanliness, newness

Stayed in October 2023

I booked a room that was marked as Apartma deluxe 30m2, but I got probably the smallest room in New York, barely 15m2 for 2 adults and a daughter of 13 years, for a price of 533 USD per night. There wasn't room to open one piece of luggage, and we had four because we were traveling across America for 20 days. When I asked for an explanation, I was told that it was the room I had booked and no solution was offered to my complaints. Today I also found out that 10 USD was deducted from my deposit without explanation.

Stayed in July 2023

I was double charged for drinks in the bar on exit and had to have this removed, I could easily have missed this and it was over $100 charge. It's a real bugbear of mine to be called Mr on all of the paperwork/emails etc when I'm a woman. I'd also noted our married name, which was not included on any correspondence. I asked for help making a reservation at a restaurant, this was dealt with very kindly but I was told a reservation wasn't possible, after calling (at great expense) the restaurant from the UK, we could in fact book a table easily. I also asked for balloons for my new husband's birthday (which were expensive at nearly £40 for five balloons), the hotel were very kind in arranging this but it came with the server and a note saying 'happy anniversary' (it was our honeymoon, which also wasn't recognised by the hotel, which is fine, but it was an incredibly important occasion for us so it's not nice to have it mixed up), it somewhat dampened the surprise. Whilst the room was a good size for NYC, the wardrobe was too small for us; I would also always prefer to have a pool as an amenity so would probably try somewhere else next time unfortunately.

Beautiful, clean room, comfortable bed, great toiletries and robes, fairly quiet for the central location, it was easy to get around, the Tin building nearby was great for coffee and snacks, the hotel bar was nice also.

Stayed in May 2023

Noise from street and other rooms. Moreover I can't imagine 5 stars hotel with no lobby.

New hotel, nice rooms and good location if you look for someplace away from Times Square

Stayed in January 2023

overrated, no good breakfast, hotel wants to look 5 star but is more like a 5 star.

well located

Stayed in December 2022

food was expensive, room service was not responsive, rooms were small

well decorated, stylish

Stayed in December 2022

Did not sleep, crying baby all night next door - staff didn’t help and had to put up with it. Rooms are nice, but small and nothing special for the price. Service at breakfast was poor, had to wait an hour even after complaining as I was at risk of missing my flight. No Sleep and a bad breakfast for 700 quid!

Location is good for Wall Street

Stayed in October 2022

I left a bright blue toiletry bag there and called and messaged them about it. There were several expensive products inside this bag. I called and asked about this and also messaged them.

New property with nice finishes.

Stayed in September 2022

The hotel is not fit for human existence. The rooms are only equipped with air conditioning (no recuperation). This means that NO OXYGEN ENTERS THE ROOM. So without windows open, you are slowly suffocating. This is a massive problem - wasn't able to get any sleep for the first 4 days. Also, it's incredibly loud even with the windows closed. If you are even remotely sensitive to the air quality, AVOID THIS PLACE AT ALL COSTS. It's incredible that anyone can live here for sustained periods of time.

The staff was excellent, Steven (front desk manager) in particular - extremely helpful, forthcoming. The beds were comfortable, the wifi was quite good, minibar selection also decent

Stayed in September 2022

New hotel located in quite area, near subway. We have not seen a more beautiful hotel while walking around the city during 7 days. Very beautiful bar inside the hotel. Edie on the entrance was so friendly and made the impression of the hotel even better, our kids so loved him . Our New Year Eve vacation was great!

Stayed in January 2023