everything - hotel was lovely and clean,beds super comfy location was great, walking distance to subway and eating out.

Stayed in March 2024

no breakfast

Very nice attention to details and good soundproofing

Stayed in April 2024

Bar didn’t open until 5pm and no room service.

Great vibe to the bar and loved the decor. Room was spacious .

Stayed in April 2024

Breakfast would have been good.

Clean, roomy and nice. Fresh room

Stayed in April 2024

Absence of breakfast and room service was unexpected for a 5 star hotel. The lobby bar was fully occupied from people from outside and there was no possibility to use this hotel facility. The receptionist didn’t make any effort to check the possibility for a late check-out. I’ve asked just for an additional hour since my some didn’t feel well.

The room was spacious, very clean. Evening live music in the lobby bar was great.

Stayed in April 2024

Everything is perfect : cosy atmosphere, very great staff, very good bed ! i loved it

Stayed in January 2024

The only tiny thing is that the Nespresso capsules are not Nespresso brand, so they don't taste like Nespresso. Otherwise, everything was perfect!

The location was perfect for us - UWS, so close to great food options (restaurants and grocery stores) and great subway access to the 1 line. Neighborhood is quiet but close to lots of shops and restaurants and it is a nice walk through Central Park to other cultural options on UES. Staff here is super friendly, very professional and helpful - rooms are lovely - very well set up, newly renovated and super clean.

Stayed in April 2024

Excellent location, clean new rooms, great staff at the hotel. We loved staying at The Wallace and would gladly stay there next time.

Stayed in April 2024

Beautiful property in a great location

Stayed in March 2024

We did not have a view although we asked for one.

The staff were lovely and the live band was great! Our room was very nice as well and very clean.

Stayed in April 2024

Nothing!

EVERYTHING! I just wish I could have stayed longer. From all the staff members to the room it was a fabulous stay at the Wallace. Everyone appeared as if they truly enjoyed their job. So rare these days. I highly recommend you stay here! You won't be disappointed.

Stayed in March 2024

There was only one chair in the room... I needed to for working on my PC. Sometimes one would like to sit and talk in the room. But, being small, I am not sure that anothe chair will fit there.

Excellent location, clean and cozzy room, pleasant and helpful staff

Stayed in March 2024

Truly a lovely stay as I sincerely cannot say enough wonderful things about my time at this elegant boutique hotel.I travel quite often and rarely write reviews because I do not like to leave bad ones. It was an absolute pleasure to leave this review. I loved the UWS location....I'm very fond of this area of the city and think it is one of the best spots to stay. The 76th street location is quiet and the area is chic and sophisticated. Traveled for a one week stay to visit my family and celebrate my birthday, and upon arrival was upgraded to a deluxe queen suite--very swanky. Thank you front desk..you were very gracious and kind. The room was huge and very chic. The living room with fireplace was classy and elegant & decorated very well. The room was huge by NYC standards. What I noticed upon arrival to the hotel and to my room was how wonderful the place smelled. Lighting and HVAC were great and easy to operate. Best part was the electronic shades....you just hit the lights out button & everything goes dark...Loved it! The bedroom was superb and the view was outstanding....reveled in how soft the bed and bedding were and how modern and large the bathroom was. Shower was incredible, a nice touch to ending a busy NYC day. Room was always cleaned spotless and housekeeping was very attentive. Please tip them as they work very hard. The closet was great as was the wardrobe rack in the bedroom...asked for more hangers and in 5 min they were delivered. Loved the room being a corner suite as the light was amazing, especially during the golden hours of the city...12th floor had wonderful views. Best part was the jazz bar downstairs...it was very toney..just that quintessential NYC lounge atmosphere and loved the gas fireplace in the lounge. Lots of good energy from the staff! Absolutely loved this boutique hotel and cannot wait to return!!! A 5 star property. Understated and elegant.An exceptional property as the word marvelous comes to mind!!

Stayed in March 2024

There was nothing not to like!

The room was spacious, decorated with very good taste, upscale touches like multiple lighting options and electric shades. Very nice staff, and the lounge was definitely worth a visit for a cocktail and live music.

Stayed in March 2024

Not one thing

Beautiful, clean and fresh. Great bed and pillows

Stayed in March 2024

Loved it. Really lovely and great staff. Perfect location.

Stayed in March 2024

All perfect

Location perfect , size amazing , faculties 5* Would definitely return

Stayed in March 2024

nothing. loved it! felt so spoiled and cared for. can't think of anything to improve. :)

Wow! We had the most amazing time at The Wallace. Location was perfect for us, staff were friendly and attentive, housekeeping was great, and the decor was elegant, soothing, and beautiful. It even smelled fantastic when you walked in the door. We loved the lounge with cocktails, live jazz, and a crackling fire--so cozy after a night on the town. We were unexpectedly upgraded from a deluxe queen to a deluxe suite (with a private balcony!) and felt absolutely spoiled from start to finish. When we mentioned it was my birthday, the front desk sent up a bottle of wine and birthday card. I especially loved the boutique style and feel of The Wallace. It has all the amenities you could want but feels unique and special, not like just another chain hotel. Some of the reviews mentioned there was no restaurant, but with a million amazing places to eat just outside the door, it really isn't needed. We would absolutely stay here next time we visit. Wonderful experience!

Stayed in March 2024

Nothing.

Room was great, we got upgraded when we got there, excellent staff.

Stayed in February 2024

Would have liked better equipment in the gym but not a dealbreaker

Stunning hotel and the room was clean and bright (and just as pictured)

Stayed in February 2024

Nothing really. They don’t have any food service in the property, but there are a plethora of local eating options.

Beautiful. Clean. Large, well-decorated rooms. The lounge is fun and lively. The location is perfect. The staff were wonderful. From the front desk to lounge staff, and housekeeping.

Stayed in March 2024

No breakfast, but that was minor.

Wonderful location and top quality room and bathroom plus very quiet. Jazz nights in the lounge on the weekend. The best place I’ve stayed in NYC thus far!

Stayed in March 2024

Super Clean, towels changed daily and room cleaned, friendly lovely staff team.

Stayed in February 2024

The location was so quiet and honestly the service and staff was great. Everyone was so so kind and it really made me feel comfortable. The room was worth every penny.

Stayed in February 2024