345 West 35 Street, Hell's Kitchen, New York, NY 10001, United States of America
#372 of 416 hotels in New York
Guests' ChoiceBased on 2000 hotel reviews
7.1Cleanliness
7.7
Comfort
7.8
Location
8.5
Facilities
7.3
Staff
7.4
Value for money
7.3
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: September 7, 2023
Yaug
United States of AmericaRoom service sucks
Stayed in September 2023
Reviewed: September 6, 2023
Joe
United States of AmericaThe room was on the smaller side. The bathroom showed wear, and could have been cleaner.
Location is very convenient to Penn Station and Times Square.
Stayed in September 2023
Reviewed: September 6, 2023
Minou
SwedenReceptionist attitude
Didn't know there was breakfast included
Stayed in September 2023
Reviewed: September 5, 2023
Maya
United States of AmericaEverything was good with the hotel and room but the sofa bed could be better. they could improve is the security in their luggage storage room system. Many people who stayed at the hotel refused to use their storage because anyone can go in and out and bags can be stolen even if they do tell you not to leave valuables in. anywhere else in a storage facility you're assigned a number and a ticket and you use that to retrieve your bag - this hotel should do this but they don't. Otherwise, the hotel is great for location and safety and cleanliness!
the room is spacious and clean
Stayed in September 2023
Reviewed: September 3, 2023
Joe
CanadaHad some issues with noisy neighbours the first night there. Full Breakfast buffet not very good. Had it once and not worth having again
Great location, good value foe the premium family room.
Stayed in September 2023
Reviewed: September 2, 2023
Robin
United States of AmericaThought I was getting a room with 2 queen beds and got one with a bunk bed. Would rather not have bunk beds
Location was good. Rooms were clean and staff was friendly
Stayed in September 2023
Reviewed: August 27, 2023
James
United States of AmericaLocation
Stayed in August 2023
Reviewed: August 27, 2023
Graves
JapanConstruction scaffolding just outside the hotel. Always seemed to be homeless or drug addicts sitting outside the entrance/exit to the nearest station. How the breakfast was managed was questionable.
The location was convenient for this trip. The size of the room was comfortable for me and my wife. We were on a higher floor so the noise was minimal.
Stayed in August 2023
Reviewed: August 25, 2023
Martin
United KingdomPoor breakfast choice / quality
Location
Stayed in July 2023
Reviewed: August 22, 2023
Brian
United States of AmericaThe pillows… too soft
Stayed in August 2023
Reviewed: August 21, 2023
Mazen
United States of AmericaVery small fridge and no microwave that is abnormal. Staff does not answer phones. I had a question before traveling but nobody picked up the phone even with several attempts.
Stayed in August 2023
Reviewed: August 18, 2023
Stephen
United States of AmericaIt’s an awkward building in terms of design. I didn’t care for the elevator layout and the lobby was very crowded. Signage not great.
Location was great, and the room was large and clean.
Stayed in August 2023
Reviewed: August 15, 2023
Angelika
United States of AmericaThe sheets and towels had stains. The towels and cloths were very dingy.
The location is great. Walking distance to just about everything. The staff is kind.
Stayed in August 2023
Reviewed: August 14, 2023
Monica
United States of AmericaLocation awesome, a little sketchy block but next to police station. Ac does work but goes off and on. Staff very helpful and accommodating.
Stayed in August 2023
Reviewed: August 13, 2023
Linda
SwedenI suspect that the cleaning staff on floor 12 used my personal products (shower gel, shampoo) to clean the sink, etc… which I find unacceptable if that was the case. The location - this part of Manhattan is not the cleanest, the street where the hotel is has some scaffolding which is obstructing the sidewalk. No big deal if it wasn’t for the rats running around at night. Felt safer walking on the other side of the street at night time. The scaffolding was there 5 years ago too, so not sure if this is a permanent thing for this particular street or if my timing has been bad.
Staff arranged a new room on short notice due to noise complaint. There is a police station next door, so you will feel quite safe on the street even at night time.
Stayed in August 2023
Reviewed: August 1, 2023
Nik
MalaysiaAll ok
Good location, easy access to food and other grocery needs.
Stayed in July 2023
Reviewed: July 29, 2023
Florecita
United States of AmericaBathroom
Clean and neat
Stayed in July 2023
Reviewed: July 29, 2023
Kishor
United States of AmericaLocation
Stayed in July 2023
Reviewed: July 29, 2023
Helal
Bangladeshtraffic and repairing
location
Stayed in June 2023
Reviewed: July 27, 2023
Laura
United States of AmericaWe reserved two full or Queen and we got a king with a roll in bed. Room was very cramped, small, but clean. Close to subway entrance where we witnessed drug activity, but happy to be near the police station. Food on site was not the greatest, I’d recommend you go out.
Hotel was convenient to activities planned and it’s nice to be near a police station.
Stayed in July 2023
Reviewed: July 23, 2023
Prashanth
KuwaitRoom space, Bathroom space
Breakfast, Location
Stayed in June 2023
Reviewed: July 23, 2023
Aletha
United States of AmericaI was given a Queen instead of King bed as reserved. When I asked about it, I was told that it was based on availability. We were never told that. We slept uncomfortably. Paid same rate.
Conveniently located near the train station. Clean. Nice.
Stayed in July 2023
Reviewed: July 21, 2023
Victoria
United States of AmericaThe room just felt dirty. Curtains was dirty and made look room dirty. The bunk bed my kids wouldn't sleep on the because it made them itchy. There was a sheet left in the sofa bed with pee stain and smelled like pee.
It was a good size room. Location was good.
Stayed in July 2023
Reviewed: July 21, 2023
Cedeño
USAThe bathroom is really weird and uncomfortable
The bed is really comfortable
Stayed in July 2023
Reviewed: July 21, 2023
John
IrelandSafe and convenient location; very nice breakfast; good coffee
Stayed in July 2023
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