5855 American Way, Orlando, 32819, United States of America
#32 of 387 hotels in Orlando
Guests' ChoiceBased on 1285 hotel reviews
9.0Cleanliness
9.3
Comfort
9.2
Location
9.4
Facilities
9.2
Staff
9.1
Value for money
9.0
Free WiFi
9.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 1, 2024
Douglas
BrazilHad issues with the mini fridge, but nothing that was too problematic
Location, staff extremely friendly and that went above and beyond to help us.
Stayed in April 2024
Reviewed: May 1, 2024
Antonello
ItalyNew, clean, great position
Stayed in April 2024
Reviewed: April 28, 2024
Maria
Costa RicaEverything was as expected
Location, room
Stayed in April 2024
Reviewed: April 26, 2024
Dorcas
United KingdomThe payment transaction at check-in. The holding deposit and hotel reservation were lumbered together without being informed which was very confusing. This however, got resolved by Vikky who was very helpful and understanding.
Great location and the staff very welcoming, helpful and friendly. Nice room and the bed was comfortable. We had a wonderful stay and would definitely stay there again.
Stayed in April 2024
Reviewed: April 25, 2024
Melissa
United States of AmericaConvenient location, clean, large room, allowed late checkout for a reasonable fee
Stayed in April 2024
Reviewed: April 24, 2024
Marcof007
ItalyThere are very few staff at the check-in. If there are 3 or 4 person before you it takes time to complete the process.
The hotel is conveniently located close to the Universal Studios. There are close also the Interstate that bring you to Disneyland and to Kennedy Space Center. There is a little but nice pool outdoor.
Stayed in April 2024
Reviewed: April 23, 2024
Christina
United States of AmericaNot a fan of the room setup compared to other hotels, but that's just me!
Location
Stayed in April 2024
Reviewed: April 23, 2024
Thomas
United States of AmericaNo complaints.
Location was perfect. Within a few miles of everything we did. Staff was excellent. People at the front desk were first class. Would definitely stay again.
Stayed in April 2024
Reviewed: April 22, 2024
Jermia
United States of AmericaThe front desk receptionist, Ms. Jewel, was very kind and was a breath of fresh air every day during our stay. She ensured we had an early check in and was able to provide great restaurant recommendations. I would stay here again! Thank you again Ms. Jewel! :)
Stayed in April 2024
Reviewed: April 20, 2024
Sarah
United States of AmericaGreat location and facilities
Clean!!!
Stayed in April 2024
Reviewed: April 18, 2024
Leroy
United KingdomThe pool is small but as we didn’t use it, can’t comment more.
Modern, exceptionally clean and tidy, with very large rooms and good facilities. The staff were exceptionally friendly. And it was so quiet. Perfect.
Stayed in April 2024
Reviewed: April 18, 2024
Cesar
United States of AmericaI didn't like that they clean the rooms every three days
Great Location, nice building
Stayed in April 2024
Reviewed: April 18, 2024
Rocio
Puerto RicoRoom keeping service start after the 3rd day or you need to ask for
New Hotel
Stayed in April 2024
Reviewed: April 17, 2024
Inna
United States of AmericaCleaning was not very good and detailed. We booked a room for 4 nights and they came to clean the room and to throw away the garbage only on 3rd day. Also a refrigerator was rather loud, I was trying to turn it off at nights but without success.
The hotel is new, nice and close by to every location. Prices are loyal.
Stayed in April 2024
Reviewed: April 16, 2024
Hongwei
United States of AmericaNone
The location is fantastic and room is clean and spacious! It is a good deal !
Stayed in April 2024
Reviewed: April 15, 2024
Liron
IsraelThe lighting is based on motion sensor and switches, so not a lot of it and getting up to the bathroom at night is harsh with the light suddenly turning on. The matresses are way too soft and the beds are very high.
Amazing location, spacious rooms, clean and modern. There is a nice pool that's open dawn to dusk with no life gaurd service. There is a nice fitness room with a few tredmills, weights and bikes. There are ice machines every floor, and a convience store at the lobby, plenty of parking.
Stayed in April 2024
Reviewed: April 15, 2024
Sharon
United KingdomNothing
Great location for universal parks
Stayed in April 2024
Reviewed: April 9, 2024
Daniel
RomaniaSome shade on the car park and pool would be nice.
The location was perfect for driving to the Theme parks, but not many things to see/do in a walking distance, you need to drive for reaching different interesting areas. Very clean hotel, big room, friendly staff. The breakfast options were good although not complimentary. Nice salt water pool. Small, but it was a bonus. Same as the laundry, easy to use by a mobile app.
Stayed in April 2024
Reviewed: April 8, 2024
Angel
United States of AmericaThere were 3 of us but only 1 tiny water bottle.
2nd time here! Love the room with the bunk bed! And the king bed is so comfy! Beautiful modern room!
Stayed in April 2024
Reviewed: April 7, 2024
Tiara
United States of AmericaN/a
Clean and the staff were friendly and helpful at all times !
Stayed in April 2024
Reviewed: April 7, 2024
Janet
United States of AmericaOur refrigerator was not working
It was clean and the location was great.
Stayed in April 2024
Reviewed: April 6, 2024
Oliver
IrelandGreat location, super clean and great (not included) breakfast
Stayed in April 2024
Reviewed: April 6, 2024
Carl
United KingdomBreakfast process was not efficient
Clean & new Had space in the room.
Stayed in April 2024
Reviewed: April 4, 2024
Jeff
United States of AmericaThe only one minor complaint I have is the noise made by the mini fridge. It was very annoying, but my ear plugs took car of that!
Clean, modern and staff was super helpful and friendly. Beds were very comfortable.
Stayed in April 2024
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