Boutique Hotels in San Jose

Let me first say- I never submit negative reviews, I give a ton of grace to places I stay, but I have never stayed in a room this horrible and feel like I need to warn others. This specific room was terrible, the size of a closet - please ask to be moved if assigned room 209. This room is down a tiny stairway, very small and had no exterior windows, just a floor to ceiling window that looks into the lounge/bar area- very strange. The air conditioner makes a super loud humming noice (grating / not like white noise) and to top it off, when you flush the toilet, water gurgles up into the sink. They had a DJ party in the lounge the night I was staying and did not inform me as per their stated policy. When I came back to the room around 10:30pm, I asked the front desk how long the DJ party would be happening since it is right outside my window and very loud. They estimated until 11pm. It went until 12:40am. No ability to sleep, they could not move me since the hotel was full. When I asked for a discount or refund the manager told me to seek that out through my 3rd party booking Booking.com as they could not do it without the 3rd party booking party asking for this. I'm including the photos of the room with the curtains open that show the lounge, and then a shot from the video I took of the DJ party...again right below and outside the window. Please know, I am not a complainer and I am usually just happy to have a room with a bed, but this was completely outside of the realm of hotel experiences I have ever had and I want to make sure that others know about this closet of a room. I was so, so very disappointed, maybe those with small children can relate - I have one night out this year and this is the experience I had- I was just so disappointed. The staff was friendly and apologetic..but this was overall a huge disappointment. The review won't let me submit videos but the DJ music was pumping straight into the room!

Our daughter plays softball at SJSU and we travel with our two dogs. We’ve tried a few other hotels, but keep coming back here. We love the location, the rooms are clean and comfortable, there’s a grass area in the back for our dogs. It’s a win-win for our needs! We’ll be back!

Location, facility, spacious room

The beds & pillows - loved. The food was excellent and I loved the bartender/server. She was new to the job and I wish I got her name because she was amazing

Great location, good safety

We didn't eat breakfast. Location was ok

Welcoming and home ambiance. Lots of little attentions that make a guest feel good.