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About this property

Mermaid Waters is conveniently located in a secluded location, just 0.6 mi from the beachfront and close to Jupiters Casino and the Gold Coast Convention and Exhibition Center. Free WiFi is provided. The Mermaid Waters Hotel by Nightcap Plus has been partially refurbished. The hotel has an elegance and grandeur that extends to the rooms which have been refurbished to a high standard. Many overlook either the sparkling pool or the lush tropical garden. There is a communal coin-operated guest laundry. Multi-functional rooms cater fully for all business and social occasions, each of three rooms accommodating a capacity of more than 200 people. Free, secure car parking is also available. After sightseeing or when taking a break from work, enjoy the tasty international flavors of food served at the Mermaid Waters restaurant, or sip a cocktail in impressive surroundings. Breakfast is available every day of the week in the restaurant.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Top Location: Highly rated by recent guests (8.6)

    • Breakfast Info

    • Buffet

    • Free parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 twin beds
and
1 king bed
2 twin beds
and
1 king bed
1 king bed
2 queen beds
1 king bed
and
1 sofa bed
and
1 queen bed
1 king bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Des
    Australia Australia
    Great night sleep great food all meals good prices wake up to fresh breakfast buffet
  • Rebecca
    United States United States
    Great location close to beaches and shopping. Very comfortable beds with lovely big bedroom. Delicious breakfast buffet great eating areas. Beautiful pool with lovely lounges. Fun bar with great music on the weekend.
  • Howard
    Australia Australia
    Stayed 2 nights to attend a conference in Broadbeach. Much preferred this location, and the property filled all our needs. Clean and comfortable with an excellent buffet breakfast included.
  • Chuanyu
    Australia Australia
    Sound insulation is a bit bad . Overall,the hotel is pretty good.
  • Jennifer
    Australia Australia
    Check in, Check Out, Car Parking, Eating in Bistro
  • Nicole
    Australia Australia
    Easy to get to, close to shops, staff were very friendly on check in. Parking was safe and secure. Aircon was amazing in the humid weather.
  • Andrew
    Australia Australia
    It was a nice clean room and we all enjoyed our stay there. Kids enjoyed the pool. Food in the resteraunt was delicious, ate dinner there twice and brekky. It was one of the best I have stayed in for a while.
  • Angelina
    Australia Australia
    We love staying here! Amazing value for the location, super clean and comfortable. Staff are always helpful and friendly and breakfast is good.
  • Trudy
    Australia Australia
    We were moved to a different room which was bigger and had a pool view
  • Julia
    Australia Australia
    Clean and comfortable room - great facilities onsite for dinner and breakfast

Hotel area info

Restaurants

1 Restaurant On Site
  • Lonestar Tavern
    • Cuisine
      Australian
    • Open for
      Breakfast
    • Dietary options
      Vegetarian • Gluten-free

Amenities of Mermaid Waters Hotel by Nightcap Plus

Great facilities! Review score, 8.6

Most popular amenities

  • Outdoor swimming pool
  • Free parking
  • Free Wifi
  • Family rooms
  • 24-hour front desk
  • Restaurant
  • Room service
  • Tea/Coffee Maker in All Rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linens
  • Wardrobe or closet

Outdoors

  • Picnic area
  • BBQ facilities

Kitchen

  • Electric kettle
  • Refrigerator

Room Amenities

  • Socket near the bed

Activities

  • Live sports events (broadcast)
  • Pool table
  • Golf course (within 2 miles)

Living Area

  • Desk

Media & Technology

  • Streaming service (like Netflix)
  • Flat-screen TV
  • TV

Food & Drink

  • Kids' meals
  • Special diet meals (on request)
  • Bar
  • Tea/Coffee maker

Internet
Wifi is available in all areas and is free of charge.

Parking
Free public parking is available on site (reservation is not needed).

  • Parking garage
  • Accessible parking

Front Desk Services

  • Invoice provided
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • 24-hour front desk

Entertainment & Family Services

  • Outdoor play equipment for kids

Cleaning Services

  • Daily housekeeping
  • Dry cleaning
  • Laundry

Business Facilities

  • Meeting/Banquet facilities

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe

General

  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Heating
  • Carpeted
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Iron
  • Room service

Accessibility

  • Upper floors accessible by elevator

Outdoor swimming pool

  • Pool/Beach towels
  • Beach chairs/Loungers

Spa

  • Beach chairs/Loungers

Languages Spoken

  • English

House rules

Mermaid Waters Hotel by Nightcap Plus takes special requests – add in the next step!
Check-in
From 2:00 PM to 10:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
From 12:00 AM to 10:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of AUD 200 is required on arrival. That's about $130. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
AUD 10 per child, per night

Prices for cribs aren't included in the total price. They'll have to be paid for separately during your stay.

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCBUnionPay credit card Cash is not accepted

The fine print

Must-know information for guests at this property

Please note that guests must be over 18 years of age or accompanied by an adult.

You must show a valid photo ID upon check in.

Please note during the period of September to Early December 2024, the pub / restaurant at this hotel is under renovation, works are between 11am and 7pm daily.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

A damage deposit of AUD 200 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Mermaid Waters Hotel by Nightcap Plus