Please contact Vacancéole after booking to get all the necessary information regarding your stay (reception opening hours, access to the property, contact details, additional services available, things to do in the area and other practical information).

If you plan to arrive outside reception opening hours please contact the property in advance by telephone to organise check-in.

For any request related to an accommodation with disability access, please contact the property directly.

Payment is only possible by Visa or MasterCard.

For stays from 1 to 6 nights, bed linen and towels are provided but beds are not made upon arrival. Bed linen and towels change is possible upon request and at an extra charge. End-of-stay cleaning is included in the rate, except for the kitchen area and dishes which must be cleaned by the guests.

For stays of 7 nights or more, bed linen, towels and end-of-stay cleaning are not included in the rate but are available at an extra charge. If guests don’t clean the kitchenette and wash the dishes, extra fees will be charged

Guests can benefit from preferential rates for ski passes and ski equipment. For more information, please contact the property directly.

Guests planning on arriving outside of check-in hours must contact the property by telephone at least 24 hours in advance. Contact details can be found on your booking confirmation.

The reception is located at the Résidence de la Turra.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Vacancéole - Résidence Les Chalets de la Ramoure您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

到店时需支付损毁押金：€ 300。 该押金将通过信用卡收取。 退房时此押金将返还给你。 住宿场所经检查如无任何损坏，此押金将通过信用卡全额返还。