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About this property

Comfortable Accommodations: Hotel Colonial Playa del Carmen in Playa del Carmen offers air-conditioned rooms with private bathrooms, baths, work desks, and free toiletries. Each room includes a TV and a seating area with a sofa. Exceptional Facilities: Guests enjoy a year-round outdoor swimming pool and free WiFi. Additional amenities include a paid shuttle service, lift, 24-hour front desk, full-day security, tour desk, and luggage storage. Dining Experience: An American breakfast is served with warm dishes and fruits. The hotel provides a comfortable environment for relaxation and leisure. Prime Location: Located 34 km from Cozumel International Airport, the hotel is a 6-minute walk from Playa del Carmen Beach and 500 metres from the ADO International Bus Station. Nearby attractions include the Church of Guadalupe (3 km) and Xel Ha (47 km).

Distance in property description is calculated using © OpenStreetMap

Kavia Hotels
Hotel chain/brand

Property highlights

    • Situated in the real heart of Playa del Carmen, this hotel has an excellent location score of 8.9

    • Breakfast info

    • American


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 double beds
1 extra-large double bed
1 double bed
2 single beds
3 single beds
2 double beds
1 double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Tom
    New Zealand New Zealand
    Walking distance to ADO terminal and downtown. Great pool, fantastic breakfast, tidy and clean.
  • Tihomir
    Spain Spain
    Amazing interior design with a big pool. Rooms has safe box which is amazing. Reception has AC, when I arrived it was great. The rooms are very big and clean.
  • Dmitry
    Spain Spain
    A good hotel just 7mins walking from the beach and the 5th avenue. It was a bit noisy in the evening because all the rooms have windows to the common area with a swimming pool.
  • Karoline
    United Kingdom United Kingdom
    Yes the breakfast was good. The hotel was near the bus stop and near the beach. The room was nice and clean.
  • Alberto
    Mexico Mexico
    very good location, excellent reception and very comfortable and clean rooms, I will definitely continue using it, thank you very much.
  • Audrey
    Canada Canada
    As a solo female traveller, when you go to a new city (and I arrived after 10 pm, in a rain storm that impacted the wifi) it is always nice to be greeted by helpful friendly staff. I felt comfortable and safe.
  • Alla
    United Kingdom United Kingdom
    Very good location - everything is within walking distance. Next to the hotel there is a wonderful restaurant with a set breakfast and a set lunch for 100-200 pesos. And also very tasty Mexican street food (you will not go hungry at any time of...
  • Tanja
    Finland Finland
    Nice pool. Very quiet at night. Great location in the center. Fridge was a big plus same as the water refilling station in lobby.
  • Geovana
    United Kingdom United Kingdom
    The pool area looks beautiful. It is very clean with room service every day.
  • Martina
    Ireland Ireland
    Big and comfortable rooms. Nice pool area. It was quiet despite being close to pubs and restaurants. Good breakfast. 5 minute walk to the main tourist area. Betza at the reception was very helpful!

Hotel surroundings

Facilities of Hotel Colonial Playa del Carmen

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Non-smoking rooms
  • Facilities for disabled guests
  • 24-hour front desk
  • Air conditioning

Bathroom

  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bath
  • Shower

Room Amenities

  • Socket near the bed

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Internet
WiFi is available in public areas and is free of charge.

Parking
No parking available.

Services

  • Shuttle service
    Additional charge
  • Luggage storage
  • Wake-up service
  • Tour desk
  • Airport shuttle
    Additional charge
  • 24-hour front desk

Reception services

  • Invoice provided

Safety & security

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • 24-hour security

General

  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Lift
  • Fan
  • Facilities for disabled guests
  • Non-smoking rooms

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome

Languages spoken

  • Spanish

House rules
Hotel Colonial Playa del Carmen takes special requests - add in the next step!

Check-in
From 15:00 to 18:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 11:30 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Accepted payment methods
VisaMastercardCash

The fine print
Need-to-know information for guests at this property

Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival.

When booking 3 rooms or more, as well as more than 3 nights, different policies and additional supplements may apply.

Please inform Hotel Colonial Playa del Carmen in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In the event of an early departure, the property will charge you the full amount for your stay.

Parking is subject to availability due to limited spaces.

This property is located in a busy area and guests may experience noise.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.

FAQs about Hotel Colonial Playa del Carmen