Please note that you cannot check in outside reception opening hours.

Reception hours are as follows:

Monday-Friday 08:00 until 20:00. Saturday-Sunday and public holidays 08:00 until 20:00.

Please note that there is an additional charge for any lost room keys of NZD $25.00.

Please note that there is an additional charge when you pay with an American Express credit card.

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

If a valid credit card cannot be provided upon check-in, this property requires a refundable NZD 250 cash deposit to cover any incidental charges.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

This property has a strict 'No Party Policy'. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made.

Please note that this property is strictly non-smoking. If evidence of smoking is found in the rooms, an additional cleaning fee of NZD 250 will apply.

Please note if the room has been left in a state that requires special or extra cleaning (such as steam cleaning or removal of unhygienic waste) an extra cleaning fee will apply. Please contact the property for more information, using the contact details found on the booking form.

The operating hours for Christmas day from 9am - 6 pm (25 Dec only).

客人需在辦理入住時出示附照片的身份證明文件和信用卡。請注意，特殊要求將視實際狀況安排，有可能會產生額外費用。

請提前告知The Tauranga on the Waterfront您預計抵達的時間。您可以在訂房時使用特殊要求方框通知對方，或透過確認函上提供的聯絡資料直接與住宿處聯繫。

因應新冠肺炎（COVID-19）疫情，此住宿現已實施額外的安全與衛生措施。