Reviews of Crisol Vía Castellana This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Paseo de la Castellana, 220, Chamartín, 28046 Madrid, Spain
Review Score
Based on 768 hotel reviews
8.2Score breakdown
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Cleanliness
8.6
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Comfort
8.6
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Location
8.8
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Facilities
8.1
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Staff
8.8
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Value for money
7.8
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Free Wifi
8.2
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Reviewed: December 26, 2024
Alan
United Kingdom11 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Classic Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Convenient location
Stayed in November 2024
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Reviewed: December 3, 2024
Ana
Gibraltar12 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 2 nights
- • Submitted from a mobile device
The furniture could do with an update.
The customer service, how, big, clean and comfortable the room was
Stayed in December 2024
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Reviewed: November 28, 2024
Vladimir
United Kingdom85 Reviews12 helpful votes9.0“Convenient hotel but far from centre”- • Leisure trip
- • Couple
- • Classic Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Expensive
Decent rooms and nice view.
Stayed in November 2024
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Reviewed: November 28, 2024
Vladimir
United Kingdom85 Reviews12 helpful votes9.0“Nice stay in a decent hotel.”- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The rooms are in need of update. Quite expensive for location. Far away from the centre.
Convenient for the metro station and Chamartín.
Stayed in November 2024
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Reviewed: November 14, 2024
Jonas
United States9 Reviews9.0Wonderful- • Business trip
- • Solo traveler
- • Classic Double or Twin Room
- • Stayed 3 nights
Nothing in particular.
Clean room, easy check in and enjoyable stay
Stayed in November 2024
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Reviewed: October 30, 2024
Tony
Ireland3 Reviews7.0Good- • Leisure trip
- • Couple
- • Classic Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Shower was inconsistent with regular cold bursts. Lights were very difficult to understand.
Staff were excellent
Stayed in October 2024
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Reviewed: October 27, 2024
Neil
United Kingdom56 Reviews4 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Classic Double or Twin Room
- • Stayed 3 nights
The location was close to the train station which we were leaving from to go to Alicante. It was also a convent station to get the metro into the centre.
Stayed in October 2024
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Reviewed: October 21, 2024
Gonzalo
Chile106 Reviews6 helpful votes8.0“Good Location and spacious rooms”- • Business trip
- • Solo traveler
- • Classic Double or Twin Room
- • Stayed 1 night
The hotel is a bit old but in good conditions
I really love the location. It is located in a very nice neighborhood, close to Chamartin station, buses and metro. There is also a taxi stop less than a block away. Easy to get to the airport and to Madrid's main attractions. The room was spacious and the room was comfortable. I really like the inner door between the actual bedroom and the entrance, it really keeps you isolated from any noises when sleeping.
Stayed in October 2024
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Reviewed: October 6, 2024
Natalie
Australia46 Reviews13 helpful votes7.0“This was a convenient stop over.”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 1 night
- • Submitted from a mobile device
The floor boars and furniture is old and damaged in parts and curtain netting was deteriorating in our rooms , as previously mentioned needs renovation to remain 4 star in my view.
The rooms were very large. The bed was reasonably comfortable . This hotel would have been a nice 4 star hotel in its time, it is in need of a renovation, it is very close to train and bus terminal., which was why we stayed here and the price is reasonable. The staff at the front desk were extremely pleasant helpful and efficient.
Stayed in October 2024
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Reviewed: September 29, 2024
Diego
Spain2 Reviews8.0“Convenient”- • Leisure trip
- • Group
- • Classic Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
It was a bit old, and you could hear some noise from other rooms.
The location, the rooms and the staff
Stayed in September 2024
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Reviewed: September 7, 2024
David
United Kingdom8 Reviews7.0“Very convenient location”- • Leisure trip
- • Couple
- • Premium Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Upon arrival, the bin in the bathroom hadn’t been emptied and there was a blister with some tablets in it. There was only one toilet roll and a couple of very long dark hairs in the shower (definitely not mine). Tea & coffee facilities: only 1 caffeinated coffee sachet and no spoons for stirring. No big deal but when we returned to the room the following night, the coffee area hadn’t been restocked and still no more than the original toilet roll in the bathroom. I called reception and it was promptly sorted though.
Location is great: just opposite the tube and buses. Plenty of good restaurants around the area, exhibitions in the Canal de Isabel II, Santiago Bernabeu… The hotel is modern, comfortable and clean. Room was spacious and bed quite comfortable.
Stayed in September 2024
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Reviewed: September 5, 2024
Charlys
United States26 Reviews2 helpful votes8.0“Good location”- • Leisure trip
- • Solo traveler
- • Classic Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The hotel could use a renovation. The carpets in the public areas are stained.The hotel was a little outdated.
The staff was helpful and polite . The check in was seamless. The proximity to public transportation was excellent. There is a variety of restaurants within walking distance. The breakfast buffet was great.
Stayed in September 2024
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Reviewed: August 31, 2024
Jacq
United States24 Reviews5 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The booking wasnt clear on site with the fridge. It says its included. When it was time to check out, they charge me for it. Theres no signs saying in the room that i would be.
The location
Stayed in August 2024
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Reviewed: August 30, 2024
Samar2006
Belgium10 Reviews9.0“Great Hotel”- • Leisure trip
- • Travelers with friends
- • Classic Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
All ok
Rooms were very clean, and breakfast was amazing
Stayed in August 2024
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Reviewed: August 29, 2024
Jean
Malta19 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Executive Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Mattress could have been more comfortable, but otherwise no issues at all.
Room is as advertised. Really appreciated the normal wooden doors for the bathroom instead of the typical annoying glass doors we got in other hotels. Right next to bus and underground line so easy enough to navigate and reach Madrid's center. Staff was the nicest we've had from another 6 properties we rented out across Spain.
Stayed in August 2024
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Reviewed: August 28, 2024
Eva
Spain4 Reviews1 helpful vote8.0“Very pleasant weekend even though couldn´t sleep well”- • Leisure trip
- • Couple
- • Classic Double or Twin Room
- • Stayed 2 nights
I didn´t like to have two small beds in one bed. We keep falling in between. Why don´t just put a full size bed? Also when I booked the hotel, breakfast wasn´t included.
I like the hotel lobby, and the staff, spotless and smell good. Very close to train station Chamartin, Metro and bus. Around the corner of a museum, and restaurants nearby. Good views from the top floors. LOVED amenities in the bathroom, plenty of shampoo, conditioner, and soap!
Stayed in July 2024
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Reviewed: August 26, 2024
Janine
Australia122 Reviews2 helpful votes9.0“Great place to stay”- • Leisure trip
- • Travelers with friends
- • Classic Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Close to station, clean, comfortable bed, good shower, close to restaurants
Stayed in August 2024
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Reviewed: August 26, 2024
Derek
United Kingdom2 Reviews1 helpful vote8.0“Stay lived up to expectations and advertising”- • Leisure trip
- • Couple
- • Classic Double or Twin Room
- • Stayed 1 night
Only minor complaint was the fact that the Hotel Bar/Coffee shop was closed and we had to go outside to eat in the evening
As on previous stay at this hotel -location, comfort, service and pricing were excellent. Breakfast absolutely superb for choice and quality.
Stayed in August 2024
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Reviewed: August 23, 2024
David
United States4 Reviews1 helpful vote9.0“Good value, I would stay there again.”- • Leisure trip
- • Couple
- • Classic Double or Twin Room
- • Stayed 2 nights
Directly across from metro and bus station. Directly across from bake/coffee shop and other quick take-away food stops. Very good breakfast bar.
Stayed in August 2024
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Reviewed: August 18, 2024
Ghassan
United States36 Reviews6 helpful votes9.0Wonderful- • Leisure trip
- • Solo traveler
- • Classic Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Great views from the 9th floor.
Stayed in August 2024
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Reviewed: August 17, 2024
Anca
Romania65 Reviews10 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Classic Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The old furniture, old style hotel. We stayed there 5 years ago and it was really nice. But now it ia old and has to be renovated
Good connection with the city center
Stayed in August 2024
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Reviewed: July 23, 2024
Yogesh
India4 Reviews2 helpful votes9.0Wonderful- • Business trip
- • Group
- • Comfort Double or Twin Room with Extra Bed
- • Stayed 3 nights
Room
Stayed in June 2024
-
Reviewed: July 22, 2024
Carolina
Costa Rica15 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Comfort Double or Twin Room with Extra Bed
- • Stayed 1 night
- • Submitted from a mobile device
Facilities look very old
Price
Stayed in July 2024
-
Reviewed: July 21, 2024
Tomas
Spain77 Reviews15 helpful votes7.0“Is ok, but could do with some renovation”- • Business trip
- • Solo traveler
- • Classic Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
The shower water was constantly changing from warm to cold. The hair dryer didn’t work properly. The rooms feel a bit dated.
Typical old Spanish hotel. Beds are comfortable, rooms are spacious, location is great for working in the area.
Stayed in July 2024
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Reviewed: July 17, 2024
Brian
Switzerland43 Reviews9 helpful votes8.0“Good value for money”- • Business trip
- • Solo traveler
- • Classic Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
-Needs a refresh
-Good location in the north of town -Friendly staff -Beds were comfortable
Stayed in July 2024
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