Reviews of Hotel Madrid Centro, Affiliated by Meliá This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Gran Via, 72, Madrid City Center, 28013 Madrid, Spain
#366 of 465 hotels in Madrid
Guests' ChoiceReview Score
Based on 411 hotel reviews
7.8Score breakdown
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Cleanliness
8.2
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Comfort
8.1
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Location
9.5
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Facilities
7.7
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Staff
8.8
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Value for money
7.5
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Free Wifi
8.0
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Reviewed: May 6, 2025
Karla
Portugal17 Reviews1 helpful vote7.0Good- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
As paredes estavam sujas e o banheiro era antigo.
O love the location.
Stayed in May 2025
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Reviewed: April 28, 2025
Faith
United Kingdom35 Reviews3 helpful votes7.0“Good location. Good breakfast and helpful staff.”- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 4 nights
There were no facilities in the room to make hot drinks. Also a fridge was not available to keep drinks cool.
Good location. The bed was comfortable. The breakfast was good and the staff pleasant and helpful.
Stayed in April 2025
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Reviewed: April 13, 2025
Lada
Croatia9 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Group
- • Standard Room with Views
- • Stayed 3 nights
Fantastic location!
Stayed in April 2025
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Reviewed: April 2, 2025
Dexter
United Kingdom1 review8.0“exceeeded expectations /good location”- • Leisure trip
- • Solo traveler
- • Standard Room with Views
- • Stayed 3 nights
Cleanliness/ space
Stayed in March 2025
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Reviewed: March 26, 2025
Andrea
United Kingdom4 Reviews1 helpful vote8.0“Great stay in a central location.”- • Leisure trip
- • Travelers with friends
- • Standard Room
- • Stayed 3 nights
- • Submitted from a mobile device
Central location was great. Staff helpful and friendly. Hotel clean.
Stayed in March 2025
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Reviewed: March 21, 2025
Gerard
Ireland46 Reviews10 helpful votes8.0“Central with comfortable beds, clean and efficient.”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 3 nights
The shower may be a little difficult for those of reduced mobility.
The location, central and close to everywhere. The ease of reaching the hotel. The staff who, without exception were welcoming and polite. The beds were good quality and very comfortable. The room adequately heated and clean. Breakfast was what you expect and again, the staff friendly and welcoming.
Stayed in March 2025
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Reviewed: March 13, 2025
Natalie
United Kingdom9 Reviews7.0“Great location, clean rooms, staff efficient”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
No kettle in the room
Location
Stayed in March 2025
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Reviewed: March 12, 2025
Mehdi
United Arab Emirates2 Reviews1 helpful vote9.0“Good view and also two floor bed was excellent for my children”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 2 nights
- • Submitted from a mobile device
Very good staff and perfect location
Stayed in February 2025
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Reviewed: March 4, 2025
Matt
United Kingdom7 Reviews2 helpful votes8.0“Superb location, great value”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 3 nights
Room was just a little dated and not much character, but not a big deal for a quick weekend away
Location is excellent. 50m from Plaza De Espana Metro. Breakfast excellent, with a great choice of hot & cold food. We tried the bar a few times, but nver managed to actually be there when it was open! No big deal though, as plenty of food options within 5 mins walk or less. Room was large and very clean. All staff were very friendly.
Stayed in March 2025
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Reviewed: February 1, 2025
Abdel
France12 Reviews4 helpful votes8.0“Great location, clean rooms, good service, and friendly staff, offering great value for the price.”- • Business trip
- • Solo traveler
- • Standard Room
- • Stayed 3 nights
The room was well equiped but it was missing a water heating kettel. The room was well cleaned and arranged each day but the towels were not changed.
The location of the hotel is great in the center of Madrid, in a vibrant main street and close to many tourist places. The room was clean and cosy. The breakfast and the service were good. The staff were friendly and welcoming. Great value to price hotel.
Stayed in January 2025
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Reviewed: January 14, 2025
Tamara
United States2 Reviews9.0“I highly recommend this hotel. It was a great stay overall minus the breakfast confusion.”- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 1 night
This hotel is right next door to another partner Melia hotel and they connect from the inside. My 2 teenage daughters went down for breakfast in the morning and they went into the breakfast room for the other hotel which is in the same level as our hotel. They were turned away because they were not "on the list" for breakfast. They came back to the room embarrassed not wanting to go back down. When we went down to check out I explained this to the staff and requested a refund for our breakfast. They were very apologetic and processed the refund. They confirmed we were on the list. They realized my daughters went to the other breakfast hall instead of the one for our hotel. The person that turned them away did not ask them which one of the 2 hotels they were guests at and did not point them to the right direction. We missed out on breakfast because of this. Other than that our stay was great.
I love the location, the friendly staff, the cleanliness and decor. Really great experience.
Stayed in January 2025
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Reviewed: January 9, 2025
Patrick
Ireland9 Reviews1 helpful vote8.0“Great location, nice hotel, value for money1”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 3 nights
inside room a bit uncomfortable, hard to vent
location was perfect
Stayed in January 2025
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Reviewed: January 9, 2025
Jesus
United States6 Reviews1 helpful vote9.0“We had a wonderful stay & enjoyed our time there.”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 6 nights
- • Submitted from a mobile device
The elevator is a bit small.
Location: it was close to different transportation stops and famous landmarks Breakfast was delicious & had a nice view of gran vía
Stayed in January 2025
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Reviewed: December 18, 2024
Narcis
Romania24 Reviews4 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
The room is really old and needs a facelift . The big bed was actually made of 2 beds . 2 old and uncomfortable beds. A small suggestion it will be to change the 20 years old TV. You can find in the market cheap and functional smart TV .
Location is the best. Easy checking. It was warm in the room. The bathroom looks good. The staff was really helpful and professional. The cleaning was also good
Stayed in December 2024
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Reviewed: November 19, 2024
Baraa
Spain4 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 6 nights
Nothing.
The location of the hotel is perfect, in the Gran Via Street. The breakfast was really good. The room was really specious and the views from there were amazing.
Stayed in November 2024
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Reviewed: November 10, 2024
Furqanmahmoodpk
Pakistan40 Reviews5 helpful votes8.0“Good Location - Poor Breakfast”- • Business trip
- • Couple
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast - too expensive with the menu served
Location and Staff
Stayed in November 2024
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Reviewed: November 1, 2024
David
United Kingdom52 Reviews1 helpful vote9.0“An enjoyable break in the vibrant city of Madrid”- • Leisure trip
- • Group
- • Triple Room
- • Stayed 2 nights
The shower itself was good but leaked onto the bathroom floor.
The location was excellent, situated on the busy Gran Via, and close to many attractions. Despite being in the centre of the city, we were not disturbed by noise. Generally the beds were comfortable and all members of our group slept well.
Stayed in November 2024
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Reviewed: October 29, 2024
Juan
Puerto Rico1 review9.0“staff was very good”- • Leisure trip
- • Couple
- • Standard Room with Views
- • Stayed 2 nights
elevator from floor 2 not responding
breakfast
Stayed in October 2024
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Reviewed: October 24, 2024
James
United Kingdom2 Reviews7.0“Very pleasant”- • Leisure trip
- • Couple
- • Standard Room with Views
- • Stayed 4 nights
- • Submitted from a mobile device
No bar
Friendliness and helpfulness of staff
Stayed in October 2024
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Reviewed: October 17, 2024
Jackie
New Zealand12 Reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Bed could have been comfier.
Great location in the city. Breakfast was ok. Lovely and clean.
Stayed in October 2024
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Reviewed: October 9, 2024
Ma
Philippines17 Reviews8.0“Perfectly located! Reasonably priced. Clean room and comfortable bed!”- • Leisure trip
- • Travelers with friends
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Clean rooms, good beds and comfortable linens, bathroom was spacious and clean!
Stayed in October 2024
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Reviewed: October 8, 2024
Edrwin
Venezuela37 Reviews1 helpful vote8.0“Good option to stay in the heart of Madrid”- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 3 nights
For those people who like to stay in quite areas, this is not a good option.
Good option, located in Gran Via, close to the main tourist hot spots in Madrid (Plaza Callao, Plaza España, Puerta del Sol, etc.), metro stations (Plaza España, Santo Domingo, Callao) and shops, restaurant/bar/cafes. Breakfast options were excellent and delicious. Staff also very kind, always willing to help you. Rooms are well soundproofed.
Stayed in September 2024
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Reviewed: October 1, 2024
Andrea
Trinidad and Tobago3 Reviews1 helpful vote9.0“Excellent location and proper value for money”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 4 nights
- • Submitted from a mobile device
Elevator was too small
Location and breakfast
Stayed in October 2024
-
Reviewed: October 1, 2024
Jimmie
United States2 Reviews7.0“Nice Place in VERY Convenient Location, with great Breakfast to star the day.”- • Leisure trip
- • Group
- • Triple Room
- • Stayed 5 nights
Outside noise (no fault of hotel) was a lot (and we were in back). It started at 6am (and voices went all night). Maybe invest in better windows:))
Breakfast was great!! Location was perfect (very close to Metro). Room size was also perfect, and staff was always very friendly and helpful with anything needed.
Stayed in September 2024
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